Netspend Corporation

Daniel C. 

on BBB

7 years ago

NetSpend sent me a debit card in the mail which I never signed up for. It states in the mailing "This is NOT a credit card, and it is not active.", "If you do not want this card please dispose of it securely.", "No credit report has been or will be obtained in connection with this prepaid card offer.", "We obtained your name & address from a third-party data provider." "This card was not sent to you in response to an application.", "TO DECLINE THIS CARD OFFER and/or OPT-OUT of future mail offers from us, call ************* *... read more

Adaus 

on BBB

7 years ago

Netspend says you get paid 2 days early if you set up direct deposit. So I set it up and only the first time I got my check direct deposited to this card did it come 2 days early. The second time it only came 1 day early, 3rd time it came on the actual day I was supposed to get paid, and the last time it did not come at all. When I called they said there was a delay in my direct deposit for security reasons that I still do not understand. I do know that it was not because of my works payroll because when they couldn't get th... read more

Megan 

on BBB

7 years ago

I received my debit card from netspend on 1/16. I attempted to activate the card online but there was a request to call customer service. I called and was put on hold twice for 10+ minutes each time to eventually be hung up on. I have since talked to 8 other reps and a manager. They told me they need documents to verify me to activate the card and I had a negative 10 balance on an old cars that needed to be cleared up. Since I had my paycheck direct deposit pending on the account I told them to transfer the money once it was... read more

Johnnie b. 

on BBB

7 years ago

Received an unsolicited Netspend credit card that I did not request on 1/19/18. Called the number 877-814-7681 for questions with a rep. Requested to have them remove my name from their database and not share with others agencies. She then asked me to provide her with the card number, which I know they already had and then she asked for the last four digits of my social and I again refused to share because I do not have an account with them. The company is in Austin, TX and need reprimanding for sending out unauthorized cred... read more

Tim J. 

on BBB

7 years ago

Netspend/Metabank sent my 13 y/o son a debit card application. Upon some research I find their D+ rating, NON-BBB affiliation, and this in their online privacy statement: We do not knowingly collect or use personal information from children under 13 years of age without obtaining verifiable consent from their parents. We are not responsible for the data collection and use practices of non-affiliated third parties to which our Site may link. This tells me they KNOW what is happening, and continuing this fraudulent, and IMHO i... read more

Dennis L M. 

on BBB

7 years ago

Today I received an unsolicited MasterCard from netSpend in Austin TX. There seems to be a comeback from the earlier years of the past where credit card companies would mailout unsolicited cards with the expectation that the person would activate it and use it under their disguised attempts to obtain detailed personal information. Think before you sink. I have destroyed the card I received. 

A.K. 

on BBB

7 years ago

I REPEAT DO NOT PURCHASE THIS FOR SOMEONE AS A GIFT CARD! I was given this card as a gift. I went online to activate it and they want every last bit of your personal information INCLUDING YOUR SOCIAL SECURITY NUMBER! Since I wouldn’t provide this I had to call in to the 1-888 number… when I wouldn’t give the rep of some random company my SSN I was put back into the “call loop” where I got another representative who I had to give ALL of my information too once again. That rep told me that if I’d just go activate it online I w... read more

Mark E. 

on BBB

7 years ago

I have never asked for any information from netspend and rec'd a prepaid card in the mail asking for minimal information to verify the card. It has to be illegal to send cards in the mail without permission from people. 

Nader K. 

on BBB

7 years ago

I purchased their prepaid Visa card. Apparently they charge $1-$1.5 per transaction, which started to add up. They also require a SS # and set up an account which I had to go through steps to cancel. I ended up giving up my remainder balance because they also charge a fee to send a refund for the remainder balance. This company is COMPLETELY unethical and a total scam! I will never use their service again!