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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Trying for 5 days to get my money.. over 600 dollars... off of this card. Getting run around. Third time in a year that they make a mistake. This time they seem unable to straighten it out. They send a new card but then block it as stolen before I get it.. the list is endless on their lies and incompetency. Every rep tells a totally different story. I'm nauseated and broke. My kids need food. Asked for address and email for lawyer to contact to get this straightened out. They will not even comply.
Business response:
Hello Joanna, I regret to hear that you were having concerns with your account. We truly apologize for the inconvenience caused by our customer service, and will be sure to further research the service that you experienced. According to our records, your issue has been resolved. If there is anything we can do to assist you, please email us at *******************. Thank you, Netspend
Netspend mandated that I submit copy of my social security card to activate my card. My card still doesn't work. I saw similar complaints about this company but no resolution what so ever. Customer service is terrible and they usually end up hanging up on you.
Never able to get my card activated without sending them a treasure chest full of personal info and documents. Gotten credit cards my whole 65 years and have never been asked for a social security card or drivers license. I will chalk this up to a bad experience after I contact Krogers, Walmart, and others that sell their product. Maybe they will quit aiding such a poor business as NetSpend.
I had a bad experience with net spend! A card was given to me with $50.00 on it. I put it away for a time when I needed it. It has been about 7 months now, I finally went to activate the card and actually use it, however netspend had taken almost $20.00 for fees for the last months! Even though it had not even been activated. I waited about 85 minuets to speak with a manger that repeated the same phrase as the women I had spoken with first. (Who sounded as if the same women was on the phone.) She said her name was “Sara”. Sh... read more
Business response:
Dear Kerri, We regret to hear about your recent experience with our service. We do not actually offer gift cards, but reloadable prepaid debit cards. However, we should be able to assist you in getting all of your funds returned. Please email *******************and we will make sure this is addressed. Thank you, Netspend
I use Net spends Skylight One Card and it has been nothing but trouble! First of all I could not use my account features because it was restricted and second i am currently traveling in Canada, and I could not access my funds because i did not send in all of the documents requested(I had already sent in one documented) so i sent in a copy of my SSN) and they reviewed it and said that i had not given them enough information when i called to ask what was the status of the the verification they said "we have up to 6 business ho... read more
Business response:
Hello Noah, My sincerest apologies for the inconveniences that you experienced, especially while traveling Canada. We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us. When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. In regards to the International fees. The foreign exchange fee is c... read more
Awful Company !!!!!!!! DO NOT BUY THIS CARD OR GIVE THIS COMPANY YOUR BUSINESS !!!!!! I bought this card to pay a bill and not only did they take so many fees out of it I had to put more money on it to just pay one bill !!! They said I could put $5.00 on it and it wouldn't let me it would only take $20.00 then the cheep ripoff artist charge you $.50 to just hear your total on the phone !!!! .. They say you can check you amount on line but spent 45 min trying to get into there site, I finally said screw it and called them jus... read more
Business response:
Hello Randy, We truly apologize for the inconvenience that you have experienced. We understand your concern regarding the fees associated with your account. Netspend charges fees so that our cardholder's can take advantage of the many services offered with our card. To offset the price of these fees, we recommend the Fee advantage plan. This monthly fee allows you to take advantage of the many services that we offer with the card. These services include our free text message alerts, instant PayPal transfers, free direct depo... read more
I wish that I had read the reviews of this company BEFORE I bought the PRE-PAID CARD! SO far nothing but a hassle! You can FORGET about speaking to anyone in the USA as the customer service is farmed out to the Philippines. Stay away from this company!!!!
Business response:
Hi, Thanks for the feedback. Netspend is an equal opportunity employer. We thrive by hiring the best and brightest talent, as we believe our continued success lies in teamwork, diversity, and opportunities to continually develop and grow our people. We truly apologize for the inconvenience caused by our customer service, and will be sure to further research the service that you experienced. We assure you that it is always our objective to take care of our cardholders’ interests. We strive to achieve a high level of customer ... read more
Will not allow access to my account. Will not allow me to activate cards received as tax rebates. Charges a fee for non-use of account. Essentially a fraudulent scheme to extort regular people. They don't allow access to your money, then charge you for not accessing your money.
Business response:
Hello Christopher, I apologize for the issues you have experienced with accessing your account. We see a member of our team has been in contact with you regarding your concerns. If you have any additional questions you may contact us at *******************Thank you, Netspend
Awful Company with constant unauthorized transactions placed on my account.
Business response:
Dear Erick.Thanks for the feedback. We see a member of our team has been in contact with you regarding your concerns. If you have any additional questions you may contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.1 star rating with 566 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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