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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Awful customer service. Had to call 3 times in one hour to speak to a supervisor,otherwise I'd be left on hold for up to one plus hours....I've done business with this company for more than 3 years,the only good thing I can say is I like getting paid a day early,but the customer service problem is the reason I do not recommend this company...the representatives do not value customers.....I wonder if they knew they wouldn't have their jobs if it wasn't for the customers...?
I was on hold for 1 hour and 45 minutes to speak with someone and never spoke to one person.
Business response:
Hello Mrs. B***, I appreciate having the opportunity to speak with you today about your concerns and resolving your issue. If you have any further questions or concerns, please feel free to contact us directly.
This company is the worst. I am only using this company because my job requires it for the time being. I filed 3 disputes on October 9th, they told me to wait till the 23rd for an update. Today is the 23rd and Im being told that I have to wait till December 2nd for the next update and that provision credit is not being applied to my account. Okay so for one, I have essentially been scammed by a company for not providing me with the service they promised. I put that in my disputes, yet since it was a payment I made myself and... read more
Business response:
Hello Skylar, We are very disappointed to read of your experience with Netspend. Please contact us at *******************so that we can review your account. Thank you, Netspend
Worse company ever reps are rude and unprofessional and they are not releasing my funds from the irs
Business response:
Hello Theresa, We appreciate having the opportunity to speak with you on 10-22-18, about your concerns and resolving your issue. If you have any further questions or concerns, please feel free to contact us directly. Thanks, Netspend
I bought a pre paid card for 2.95 so that I could make a purchase of 26.39 so I put 27.00 on the card when I went to make the purchase it was declined because netspend wanted to charge me another dollar fee. I called to complain and ask to have the .39 that I was short waived since I already paid 2.95 and only wanted a card to use once. I was put on hold by Lexi and sat there on the phone for 34 minutes. She was supposedly transferring me to a "supervisor" after I asked for a manager and she told me "the manager doesn't want... read more
Business response:
Hello Traci, We are sorry to hear that you had a bad experience with our customer service. This level of service will not be tolerated and we will address the representatives that you have spoken with. Rest assured that we are going to do our best to come up with a good resolution to better assist you. We attempted to contact you via email on 10-22-18, regarding this matter. Please respond so that we can resolve this matter. Thank you, Netspend
They have no concern that direct deposits aren’t showing in people’s accounts. I have bills that I work for to pay and I can’t. This is how you are treated when life took you to have to make the choice to use a pre-paid account with NetSpend.
Business response:
Hello Lois, Thank you for reaching out to us in regards to your direct deposit. Due to a technical issue with a major banking software provider, some deposit files were delayed. The issue has been resolved and we are taking measures to prevent this from occurring in the future. After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I'm not even gonna leave a star I was forced to leave one star but.... I've been waiting to get my direct deposit from them and they keep giving me the same scripted CSR message... I've been with netspend over 4 years now and its unbelievable that my direct deposit was sent on fri and they have no explanation on why I can't get my money but I have my check stub stating it was deposited....all I get is I'm sorry but as soon as we receive it we'll send you a text..... I have bills on autopay they told me to call the companies ... read more
Business response:
Dear Sonya, Thank you for reaching out to us in regards to your direct deposit. Due to a technical issue with a major banking software provider, some deposit files were delayed. The issue has been resolved and we are taking measures to prevent this from occurring in the future. After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Apparently Netspend, nor MetaBank is loyal to their customers. I have been with Netspend for some time now and only have had issues a couple of time. Well this issue is definitely a big one! I was expecting a deposit to be posted to my account today. Checked this morning, nothing. Checked mid-morning, nothing. Checked at noon, nothing. Checked a few minutes ago and...yep, you guessed it, NOTHING! Now I'm reading where people have not received their payroll for over a week. My husband experienced this with RushCard about 5 ye... read more
This bank is holding damn near all its customers money since last week. No public announcements. Copy and paste responses. They have caused so many fees for everyone. Customer service are told to lie to the customers to get them off the phones. Something needs to be done.
Business response:
Hello, Thank you for reaching out to us in regards to your direct deposit. Due to a technical issue with a major banking software provider, some deposit files were delayed. The issue has been resolved and we are taking measures to prevent this from occurring in the future. After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.1 star rating with 566 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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