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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BE WARNED. MY CARD HAD SUSPICIOUS ACTIVITY ON IT. INSTEAD OF LETTING ME KNOW THEY WENT IN AND CANCELED MY CARD. I HAVE MEDS TO BUY AND RENT TO PAY. THEY ARE TELLING ME IT IS GOING TAKE 10 DAYS TO GET MY MONEY IN THE MAIL.. ALL THERE PEOPLE ARE OVERSEAS (WONDER WHY) NOW I KNOW
Business response:
Hello Allen, Thank you for reaching out to us in regards to your account concerns. We regret to hear about your experience and would like to rectify the situation. After review of your account, our records show that you were able to speak with a member of our Customer Experience Team and they were able to assist you with getting access to your funds. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Their overdraft protection plan states there is a maximum of 4 overdraft fees that can be charged per calender month. I was charged 7. I called numerous times and was on hold for hours, promised to be called back which never happened and treated horribly. They will lose my service. Not only are they doing false advertising but have the worst customer service ever.
Business response:
Hello Julie, Thank you for reaching out to us in regards to your Overdraft concerns. We apologize for the level of Customer Service you received and would like the opportunity to assist you. After reviewing your account, we show that a member of our Customer Experience Team spoke with you regarding your Overdraft concerns and was able to resolve the issue. If you have any additional questions or concerns, feel free to contact us at social@netspend.com. Thank you, Netspend
I wrote a complaint about this company and their gift card policies last week. I received a response saying I would not need to give out personal information and would be refunded the $150 they stole off a gift card I received. So I replied back with the gift card number to be refunded. Now they are wanting my personal phone number to get this worked out. I should not have to give out personal info for a gift card and after they stated I would not have to give my personal information. This is absolutely ridiculous to have to... read more
Business response:
Hello Amy, Thank you for contacting us in regards to your account concerns. I regret to hear you are having concerns with providing sensitive identification documents. The security of your money and your identity is important to us. We want to assure you that your documents are handled with the utmost security. We are required to verify each customer's name, address, ID number and date of birth. If we are unable to verify your information through those databases, it’s not a problem. We can still manually validate your identi... read more
I've been trying to dispute a charge with them for a month now. The lies from the CS reps are astonishing. Nobody has their story straight, I'm told conflicting info from multiple reps, managers either never pick up or make you wait an hour on hold just to be rude to you and/ or hang up on you. TSYS is the parent company im in contact with now including dealing with the FTC on my issue. And all of this over a $41 charge.
Business response:
Hello Adam, Thanks for the feedback. We see a member of our team has reached out to you and resolved your concerns. If you have any other questions, please contact us at *******************. Thank you, Netspend
Total scam: a family member purchased what were advertised as "prepaid" cards as gifts to my wife and I. I had to go through the intrusive process of giving them all kinds of personal information which seems insane considering these are prepaid cards. However, I was able to use the card without further issue. My wife did not set up an account or use her card immediately; when she did attempt to activate it, the online service said that it had expired. We called the customer service number, and after an insane wait, were able... read more
Business response:
Hello Jason, Please have your wife contact us directly at *******************and we will resolve this situation for her. Thank you, Netspend
Netspend cards are being sent out as junk mail. I did not request the card but received it in the US Mail. DO NOT ACTIVATE the cards Customer service is awful!
Business response:
Hello David, We assure you that it is always our objective to take care of our cardholders’ interests. Should you have any other concerns, feel free to contact us at *******************. Thanks, Bert
Do not buy these cards. It's a total scam. You buy the card at the store, who takes your money and "puts" it on the card. If the purchaser is under 18, you can't use the card and your money is gone. If you are over 18, then you have to fill out an online account with your personal information, including your social security number. Then they demand you email them copies of your driver's license and a utility bill. Then they decide that's not enough and want your social security card, too. If you don't have every single docum... read more
Business response:
Hello Katherine, Thanks for the feedback. We see a member of our team has been in contact with regarding your concerns. If you have any other concerns, please contact us at *******************. Thank you, Netspend
If there was a negative star rating that's what I would give them. They are crooks and should not be allowed to operate under the western union logo and all cards should not be allowed to be sold as prepaid cards. I was given a card that I have been using for months and I had all the information that the customer service representative said would be required to use it when the person I got it from called with me and I set the pin number and upon loading the card somehow it got cancelled during the loading but it still took m... read more
Business response:
Hello Deborah, Thanks for the feedback. We see a member of our team has been in contact with regarding your concerns. If you have any other concerns, please contact us at *******************. Thank you, Netspend
Boy oh boy what can I say about Netspend or meta bank this place will put you in a messed up situation me and my kids are basically homeless the worst place ever
Business response:
Hello Jacqueline, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.1 star rating with 566 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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