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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
About ten years ago I got a NetSpend debit card in the mail. I never activated it. We'll fast forward to 2019, I go to activate my NetSpend debit card. And said since I never activated my first one. They no longer want my business. We'll I never asked for the first NetSpend card. You just sent it. What a very very Shady company!
Business response:
Hello Scott, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
They are ripping people off, I am a premier cardholder and I’m still being charged out the wazoo for using my card
I was supposed to get paid on Friday my job released my funds via direct deposit Wednesday. However netspend spend is saying my money isn't in my account and my employer didn't deposit my money in my account which is not correct because I have proof. No one is trying to fix the issue it is now a day after pay day and no money. My next step is to call a lawyer my job takes money out of my check every pay day for legal advice and services so if I don't get my money that would be my next step
Business response:
Hello Erica, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
ZERO STARS..My 11 year old son did not apply for this card. This is illegal. Lawsuit waiting to happen.
Business response:
Hello Tara, Thank you for reporting this. We ask that you contact us at *******************for further assistance. Thank you, Netspend
On Friday, March 8, 2019, I purchased a NetSpend Visa prepaid debit card and loaded $50. I did this at a reputable check cashing store. As I went through the steps to activate it online, a message appeared on my screen, "something went wrong, call customer service during business hours." (M-F). When Monday comes, I actually received a call from them, a NetSpend customer service center (overseas, I believe) where a woman very politely told me that I am ineligible for an account with them. Why, pray tell!? Well, Mr. Robert, Si... read more
Business response:
Hello Robert, I regret to hear about the experience that you had while attempting to activate your Netspend Account. With this, my apologies for this inconvenience that you have experienced. Please be assured that we will continue to educate our staff to be more careful, attentive and service oriented when handling our customer requests and inquiries. After further review, we were able to locate numerous previous accounts that are associated to your name and identification information. This information could be used to help ... read more
I've had netspend for 4 years and not had may problems, until I accidently made a double payment. Called next day to dispute the charge. Had one disputed as other one was for my bill. Well they didn't give much info so when they disputed the charge it was the one for my bill not the second one. So I called my bill provider and they cancelled both of the charges and I disputed the next one So both charges would be returned. Well they somehow messed it up and only got one credit back to my account. Been waiting 3 months and sp... read more
Business response:
Hello Joshua, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
NOT EVEN A ONE STAR RATING!!! Beware Beware Beware Avoid Netspend!!!! I had my paycheck direct deposited to a Netspend prepaid card and was able to use the card for two weeks. Then today I received a text message from Netspend saying that there may be a problem with my Netspend card and that I needed to call them before further using it. When I call I was then told by one of their representatives that my account had been locked until my identity could be verified! They then requested that I fax or email them a copy of my pho... read more
My name is Sarah *****P**** I haven't received my SSI direct deposit for $2300.00 that was deposited by SSI on Tuesday March 5th 2019 at 3:12 p.m.. that has been verified. The very next day I checked my funds and there was nothing there so then I wreceived a call from a rep at the Austin Texas corporate office of Netspend and he assured me that it takes 3 to 5 business days for routing/account transfers and he told me to check my balance on Friday March 8th 2019 and it should be there because he assured me it was "en route" ... read more
Business response:
Hello Sarah, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I bought this thinking it was a gift card several years ago. Card is expired when I looked it up today. However, Netspend has continued charging an "account maintenance" fee. I've never used the card. I want to cancel it, and the only way do it is to call. There is no way you shouldn't be able to cancel this card online. I do not want to spend my time haggling with these people. Do NOT purchase these cards.
Business response:
Dear Laura, Thank for the feedback. We are glad you brought this matter to our attention. We certainly want to help you obtain a refund for the prepaid card you purchased. Please contact us at *******************for further assistance. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.7 star rating with 727 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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