This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Company sending debit cards addressed to me at my children’s school!!! I’ve never requested a card, never heard of this company, would and will NEVER do business with them. Completely unethical!!! Where do you even find my kids’ school address from?! Unbelievable!
Very disappointed with this company I had unauthorized charges on my account I was informed by your representative that I was to submit a written letter of the disputed amounts to receive an automatic credit of the disputed amount while the investigation was in process wich I did I am now being told the credit is not going to be applied to my account until 06/03/2019 15days after the dispute was created and well pass the time for my replacement card to come in the mail when I called to speak with someone I am being told ther... read more
This company makes it nearly impossible to use the money deposited into these cards. When you go to register this account, they will alert you there is a problem. When you call, they will insist on a mound of paperwork to gain access to your funds. It is not worth the hassle and they will beat you down until you give up.
Business response:
Hello Jim, To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. This means that when you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Our records show that someone from our Corporate Office has contacted you. Please email *... read more
buy a prepaid gift card from anyone but netspend! only good for 4 months and they take $5 a month as a fee. Theft!
Business response:
Hello, We are sorry to hear that you are unhappy with your purchase. Netspend offers reloadable, prepaid debit cards, not gift cards. Once cards are loaded and activated, they can be used just as you would any other debit card. There are fees associated with our cards. The most common fees for using the card and for maintaining the Card Account are included in the cardholder agreement and are visible in the card packaging. Our temporary cards purchased in the store are good for 120 days from the day of purchase. We weren’t a... read more
No star. I don't have a NetSpend card. I tried reaching out to NetSpend - but without a card you can't talk to a real person on your customer service. I emailed customer service and did receive a phone call back, but the lady didn't understand what I was trying to tell her and she hung up on me and didn't call back. NetSpend has a customer that is sending out emails in other peoples names and changing the other person's bank accounts so the money goes on your customers NetSpend card. This person is scamming others and draggi... read more
Business response:
Hello Deb, Thank you for reaching out. We are sorry that you are having trouble contacting us for assistance with this issue. Please email us at *******************so that someone from our Corporate Office can reach out to you directly. Thank you, Netspend.
I keep receiving unsolicited cards from this company as they purchased my information through a "third party data provider." Terrible business practice, do not trust companies like these with your money.
Business response:
Hello Adam, We do rely on affiliate marketing services as a source for reaching potential new customers. Your information was acquired through these business relationships. Your name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom you chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the informa... read more
Netspend Kept my money locked for over 6 weeks I lost my job because of it. Failure to even try to help me is the complaint. I'm very dissatisfied in the way their management handled the situation.
Business response:
I am sorry to hear that you did not have access to your funds. We would like to speak to you regarding this matter. Please email us at *******************with your information so that we can reach out to you directly. Thank you, Netspend.
Netspend had Synina R******** and Oscar S***** who were Customer Experience Analysts. I provided them with documentation showing I was incarcerated, not in possession of the card and there was a restraining/ no contact order in effect with the ex girlfriend who used the card. We are not married, no joint bank accounts, she is not an authorized user on the account, and our relationship was ended the day I was arrested and the restraining/ no contact/ order of protection was put into effect and any previously rites, authoritie... read more
Business response:
Hello Joe, We regret to hear about the concerns and frustration that you have experienced, with the dispute resolution. With this, we sincerely apologize for this inconvenience. Netspend dispute team has reviewed this dispute, along with the police report, multiple times and determined that the decision remains the same. The reasons for this decision has been provided. However, if you are in need of additional assistance or wanting to go over the dispute resolution information, we advise that you reach out to ***************... read more
No stars, I purchased a card so that I could use it to make online purchases. While setting it up the lady told me I needed to send documents in to the verification dept but it was closed at the time. So I waited and called on my day off and they told me I could not use it online that they had set it up as a gift card and that they couldn’t do anything. So I had to use the money I already put on the card in store only and not for the purpose I bought it for. Very inconvenient and stupid
Business response:
Hello Lemisha, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.7 star rating with 727 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com