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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Someone stole my card/information and charged over 6,000 in fraudulent charges. 30 days after I filed dispute I received a message from netspend that case was closed and no error was found. Hello?? If I did not authorize those fraudulent transactions then the stolen money should be returned to my account Under MasterCard Rules, your liability for unauthorized MasterCard transactions on your Card Account is $0.00 if you have registered your Card, used reasonable care in protecting your Card from loss or theft, and you have pr... read more
Business response:
Hello, When investigating claims on your behalf, we adhere to the processes defined in both Regulation E and in the Terms and Conditions of your card. Our records show that an agent from our Corporate Office has reached out to you. If you have additional questions or concerns, please email *******************. Thank you, Netspend
This is a horrible company A while back I had a card threw them for work an stuff well someone stole it used my card and stuff so I called an made a claim for a service they offer cause my card was stolen an they used 400 bucks well they sent me a check for it eventually then canceled my account and said I am no longer eligible for an account with them well year or to later I buy an7 eleven card not realizing it’s a net spend card go to active it an they tell me I can’t we’ll I just bought the card and loaded money on it for... read more
Business response:
Hello, Our records show that an agent from our Corporate Office has been in contact you regarding your concerns. If you have additional questions, please email *******************. Thank you, Netspend
Wish I could give a ZERO rating! I received this card as a gift in September 2019. I have YET to be able to use it. I have CALLED and CALLED, selecting from the MANY automated voice options TRYING to reach a LIVE being. It took me at least ten tries to finally get to a customer rep. Unfortunately, after talking to the rep for far too long, my issue was still not resolved. I was told that the card was activated and that I would receive an email. After giving the rep my email address, I asked her to repeat it back to me (so I ... read more
Business response:
Hello, We are sorry to hear about your recent experience. We were not able to locate an account with the information you have provided. We are happy to speak with you to assist. Please email us at *******************. Thank you, Netspend
High way Robbery. Takes my money and tells me I have to wait seven to ten business days to get it back in Check. They are very Misleading to their customers.
IF YOUR READING THIS COMPLAINT DO NOT USE NETSPEND PREPAID CARDS THEY WILL STEAL YOUR MONEY ITS X MAS AND I HAVE NO ACCESS TO FUNDS DONT EVER BUY NETSPEND PREPAID CARDS UNLESS YOU WANT THEM TO TAKE ALL OF YOUR FUNDS
Business response:
Hello, We are sorry to hear that you are unhappy with your Netspend services. For assistance with your account, please email *******************. Thank you, Netspend
We received this card for my daughter for Christmas. They asked for her SS# to verify hey identify. We went through the whole thing and then they days send a copy of her ID and her SS card to verify hey identify. No way! I would never do that! Ever. So now we are out all the money in the card. Never purchase these!
Business response:
Hello, Netspend offers prepaid debit cards, not gift cards. Like other financial companies that offer debit cards, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) laws. Both laws require that all financial institutions verify the identity of each account holder. This means that when a Card Account is opened, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s... read more
Netspend fails to advise a consumer that they outsource information to another country were there is less strict privacy, as well my personal information is "not" secure, and can be hacked, as well sold to any one that buys this information, (this occurred to my account I closed, which my email and ph# were changed in my account, and it wasn't until I check that account, I learned that account was hacked, of which I closed immediately… but my info is still out there, and I was never notified my account had been breached) fur... read more
I am writing this review to warn everyone to NOT buy a netspend prepaid card. They claim they need to verify your identity but once you identify it they refuse to unlock the funds. I bought a card for a friend of mine who inst great with technology. So i put the card in his name and when i went to verify the info they said they couldn't verify it. So i called and spoke with the "customer support" and could not understand a word they were saying. I could tell they were reading off of cards and had no feelings whatsoever. I wa... read more
I had a transaction go through on my netspend cars that was fraudulent. I disputed it back at the beginning of September and at that time they informed me that I would know the outcome and have my money back by October 26th. I hadn't heard back from them by the 10th of November. So I proceeded to contact them. At that time they informed me now I will not have an answer until the 25th of November. Well today being the 25th I called them. They have now told me that I will not have an answer until the 29th of November if they c... read more
Business response:
Hello Sharon, We understand the dispute process can take some time. We investigate claims on your behalf within the timeframe listed in the Terms and Conditions of your card. We assure you that we do everything we can to assist you with getting disputed funds returned. If you have additional questions or concerns about the dispute process, please email *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2 star rating with 546 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 6:00 p.m.
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