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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would like to leave less than a star but that is not possible! This business sent me a credit card with a number and my full name on it through the mail without me even knowing about it and I am enraged at this breach of security.
Business response:
Hello Rebecca, Netspend relies on affiliate marketing services as a source for reaching potential new customers and it's likely your information was acquired through these business relationships. Your name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom you chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that hav... read more
I received a debit card with a MasterCard logo on it unsolicited and it freaked me out because I didn't ask for one. Normally, you receive a fake card with promotional info and that's fine. But, an actual debit card? One that if someone had stolen it, can be used for theft and would leave me fighting to get rid of charges that I'm not responsible for? Leaving me trying to navigate a financial institution that I'm unfamiliar with and that I didn't sign up for? All because I was sent a card that I didn't request and therefore ... read more
If I could leave 0 Stars I would. I am a 34 law student that is pregnant with my third child and rely on my student Aid more then you can imagine. I recently started using Netspend and decided to get my financial aid direct deposited into that account. It has been one of the worst decisions I have ever made. My College released my funds to be transferred ,In compliance with their rules and regulations, on a Wednesday. It is Monday morning and my funds are still not there. It is a significant amount of money. I have not eaten... read more
Business response:
Hello, We are sorry to hear about the frustration you experienced while waiting for your deposit to arrive. We do not have control over when deposits are sent to us and your deposit was posted when it arrived to us. Our records show than an agent from our Corporate Office has reached out to you. For additional questions or concerns, please email *******************. Thank you, Netspend
My 78 yr old mother-in-law bought a Netscpend card from Walmart thinking it was a gift card; payed $3 and loaded it with $50. When she realized it was not a gift card (2 days later) and tried to return it, Walmart said these cards cannot be returned nor the loaded money retrieved, even though package and receipt were intact. What a scam for elderly people who cannot even see the fine print. Shame on Walmart too.
Business response:
Hello Tod, We are sorry to hear that you your mother is unhappy with her purchase. Netspend offers reloadable, prepaid debit cards, not gift cards. Once cards are loaded and activated, they can be used just as you would any other debit card. We are happy to speak with her to ensure that she has access to her funds. Please have her email us at ******************* with her contact information so that we can reach out to her directly. Thank you, Netspend
Great card! Have used it for 3 yrs now without a problem. My SS and pension checks are always 2-3 days early. I pay $5 a month for this service. Worth it.
Business response:
Thank you for your feedback. We are glad to hear that you are happy with your Netspend services. Have a good day, Netspend
Absolutely terrible, costumer service sucks expect to have the phone hung up on you often. Security sucks my account has been compromised over 3 times and to even be credited back takes anywhere from two weeks to 90 days ABSOLUTELY HORRIBLE! I honestly wouldn’t even give one star but its not an option
Business response:
Hello Chloe, We understand how frustrating it can be to experience unauthorized activity on your account. Netspend is very committed to providing a safe and secure product. The dispute process can take some time. We investigate any claims on your behalf within the timeframe listed in the Terms and Conditions of your card. We assure you that we will do everything we can to assist you with getting the funds returned. We apologize for any inconvenience. We were not able to locate an account for you with the information provided... read more
I have bought the cards in the past no issue. This time issue and until today the last card bought then cant activate until i supply the documents yet again. That is ridiculous when no store I have found does a reload. Mind you i have done the id verifixlcaTion twice and using my correvt information. They said a check would come ten days later to refund minus fees. What fees???
What are you doing sending a unsolicited prepaid master card to a minor?
Business response:
Hello Harry, Netspend relies on affiliate marketing services as a source for reaching potential new customers and the information was acquired through these business relationships. The name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom The recipient chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have coll... read more
I would give -10 if I could. I have been a Netspend user for over 8 years. Never had a problem, loved the card. However, this month someone hacked into my account. When I checked my profile on the Netspend website I noticed my email and phone number was changed. I called Netspend immediately to report the discrepancy. They sent me another card. I activated and then someone changed my pin #. I again called to report it. They promised me they would not let any changes made to my profile without some precautions. It happened ag... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2 star rating with 546 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 6:00 p.m.
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