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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is the worst company. Do not use this card services. They are not a banking institution. My fience had a net spend card that used used on vacation in florida. We are from NY. We went to 3 stores and with in 3 hours 1,500 was gone out of his account. We contacted them and they said they were legimate charges and they wouldnt give us our money back. We called several times trying to talk to supervisor and people would literally hang up on us. We finally got ahold of a manager and there saying we can dispute it but it will... read more
Business response:
Hello Alicia, We are sorry to hear that you are unhappy with Netspend. We weren't able to locate an active account with the information provided. Please have the cardholder email us at *******************with his contact information so that we can reach out directly. Thank you, Netspend
YOU DO NOT OWN YOUR OWN FUNDS!! CARD DECLINED WITH OVER W THOUSAND DOLLARS IN THE ACCOUNT CAUSE "MAINTENANCE " GET OUT!!! THEY DONT DESERVE TO EVEN BE A COMPANY ANYMORE
Business response:
Dear Jelani, Thank you for taking the time to speak to us and for providing feedback. Please email us at *******************if you have additional questions or concerns. Thank you, Netspend
WEBSITE does not work, Phone/Customer Service does not work, unable to access accounts... What in the world is going on, were we hacked or something? When will I be able to look at my accounts? What will happen to my incoming direct deposits? HELP!
Don't ever bank with NetSpend all in all. I wouldn't recommend it to anyone at all. It's a Scam!!!! They reimburse you for the money they take off your card when you do direct deposit, then blame you for it being taken off and leave your account with a negative balance of everything they took and gave back?? SMH and I'm beyond dissatisfied with the customer service..wasn't a help at all..then they make you wait over a month to give your hard earned money back and tell you there's nothing they could do..you just have to wait.... read more
Business response:
Hello Precious, We are sorry to hear that you are unhappy with your Netspend services. Our records show that someone from our Corporate Office was able to speak with you. Please email us at *******************if you have additional questions or concerns. Thank you, Netspend
I've had my account for yrs with NetSpend & had problems off & on but I went to jail for 3 months on Feb 1, 2019. There was fraudulent activity while I was in jail so when I was released May 1, 2019 I contacted NetSpend to see what I needed to do to get access to my money & they told me to verify my identity by sending my a picture of my license and Social security card. That took a few weeks due to the fact I had to wait for a new social security card. When it came in I sent the picture & NetSpend then told me they were clo... read more
On 4/23 I loaded $300. When I went to spend it online, all my charges were declined. I called and Harry said it went to fraud dept but they wouldn't tell me what was going on or what the charges were. I told him to just close the account if I cannot spend my own money. Harry closed the account and told me it would take 7-15 business before I received my refund check. On 5/17 I called back and spoke to Angela. She said the check was processed on 4/29 to give it 48 more hours. On 5/23 I spoke with Layna, she said check was mai... read more
Business response:
Hello Staci, We are sorry to hear that you haven't been able to have access to your funds. Our records show that someone from our Corporate Office has been in contact with you. Please email us at ******************* with any additional questions or concerns. Thank you, Netspend
Activation issues with net spend card ...I was unable to get any help from customer service for over a month however I contacted the social address they keep listing on this site and they called me back and resolved the issue immediately.So for anyone seeking resolution this might be the way to go...
This sky light paycards are shitty...they take money out of account and the they say 5 to 10 bussiness day to be put back on card they took out them self...but yet they'll take 2 months to put it back return ur money to ur account...so say away from this they are worrier then blood sucker...
Business response:
Hello Wesley, I am sorry to hear that you are unhappy with you Skylight card. I can see that someone from our Corporate Office has reached out to you. Please email us at *******************with your questions or concerns. Thank you, Netspend
I first paid the $2.95 to load a card with $70, only to have the company deduct an additional $4.95 from the card before I even had a chance to activate it. To my knowledge, regardless of what fees are buried deep down in the lengthy terms of service, these prepaid companies CANNOT deduct additional fees prior to the card actually being activated. My card wasn't even able to be used before they deducted this fee. So when I'd called in to get a simple fee reversal, the couple people I spoke with outlined multiple versions of ... read more
Business response:
Dear Trevor, I understand that you have some concerns regarding the fees that have been assessed to your account. The information about your fee plan can be found in the Terms and Conditions paperwork included with your card. I show that someone from our Corporate Office has reached out to you. Please email us at *******************if you have any additional questions or concerns. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2 star rating with 546 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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