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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company does not know how to securely manage their data. I received a marketing advertisement from NetSpend Prepaid Debit Services to my parents house (which I have not lived at for 7-10 years) under my maiden name (which I have not had for 6-7 years). I would not have signed up to get their card under this dated information, so I can only assume they got this outdated data from a third party source. If the company cannot accurately verify their data, I question what other bad practices they are also utilizing in regard... read more
Business response:
Hello Ris, We apologize if the information used to reach out to you was out of date. NetSpend relies onaffiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels s... read more
DO NOT USE! I cannot get a refund for $500.00 on my prepaid card. I really thought these worked like gift cards. I do not give out my SS# anymore due to hacking and identity theft. I was given a list of alternative identity entities. I gave these people my Drivers License,Vehicle Registration,a letter from my utility company, and a bank statement. They still insisted on my SS#. I told them this was beginning to like "fishing". I recovered $1,000.00 from them, but the last card has been ignored. I contacted a "superior" by ph... read more
Business response:
Hello Renee, I regret to hear about the inconvenience that you have experienced, accessing the funds within your Netspend account. I understand your reason for concern, regarding the requests of your identification information. Especially if I was to assume that this card works like a gift card, because Netspend is instead a pre-paid debit card. Like other financial companies, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy-Act) ... read more
I’ve been waiting to access my funds since Friday. They won’t let me go buy a card and have it transferred. I’ve waited on hold for hours for them to tell me that they can expedite a card that will come after the initial card. What sense does that make. I would like to access MY funds today since they have been there since friday
Business response:
Hello Jonathan, I regret to hear that you are experiencing issues with accessing your funds. With this, we sincerely apologize for the inconvenience. Please be assured that we will continue to educate our staff to be more careful, attentive and service oriented when handling our customer requests and inquiries. Please reach out to *******************, where we are going to do our best to come up with a positive resolution, that should better assist you and your needs. - Thank you, Netspend
I will NOT Recommend this card to anyone and I will NEVER again use them myself. I CAN'T SPEND $7 ON THIS CARD WHEN I HAVE $5, YET AN UNAUTHORIZED PURCHASE OF $49.99 WAS ALLOWED WHEN THE BALANCE WAS LESS THAN $5... It's been two weeks with No Resolution. AND CUSTOMER SERVICE IS A JOKE!!! IF YOU TALK TO SOMEONE THAT CAN UNDERSTAND YOU, OR YOU THEM, THEY STILL CANT HELP YOU, OR DONT KNOW WHAT THEYRE TALKING ABOUT! I spoke to 2 different representatives about my cancelled card, the dispute, they new card and what that meant for... read more
Business response:
Hello Brandi, We regret to hear about your concerns with the negative balance amount, as well as your concern regarding the language barrier between you and Netspend's Customer Support. Netspend is an equal opportunity employer. We thrive by hiring the best and brightest talent, as we believe our continued success lies in teamwork, diversity, and opportunities to continually develop and grow our people. We truly apologize for the inconvenience caused by our customer service, and will be sure to further research the service t... read more
On Dec 27, 2018, I tried paying my restaurant tab with my Netspend prepaid card, only to have it declined (which was unusual as i had more than $800 loaded onto the card. After being embarrassed in front of friends, I paid cash for the restaurant tab. I stepped outside and immediately phoned customer service and was told that a hold and lock was placed onto my account via Netspend's Compliance Dept. I was told by Customer Service that Netspend required that I submit to them proof of income. Within a few hours, I submitted to... read more
Business response:
Hello John, I regret to hear about the issues that you encountered, on 12/27/18, regarding the block placed within your account. Our company is committed in providing high quality services that meet the needs of our customers. With this, we sincerely apologize for the inconvenience. Please be assured that we will continue to educate our staff to be more careful, attentive and service oriented when handling our customer requests and inquiries. Please reach out to *******************, where we are going to do our best to come ... read more
My account was close due to fraud I had been a customer for about 5 years a couple of weeks ago I called to report that I tunes was taking out money out of my account with out me knowing why or for what I called NetSpend and a incompetent employee said she blocked my card and no other charges would be charged to my account the next day another charge from I tunes was charged when I called the NetSpend employee that answered said the other employee put a stop on a canceled card I was out raged and told the employee if that ma... read more
Business response:
Hello Eduardo, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I have been on the phone with a variety of customer service agents trying to get an issue resolved. My card has been on hold with two of my payroll checks for a week and half. The funds are frozen and every time I speak with an agent they assure me a rep will call back to resolve. It has been two days and I cannot speak with a supervisor or access my funds. There is no direct line to supervisor or anyone that can assist me with getting access to my funds.
Business response:
Hello Paris, After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Steer clear of this company. You buy a pre-paid card from them and you'll never be able to access your own funds. Plus you have to give them your SSN, address info, etc. which you don't know if you just happen to buy and load a card from your local Walmart (or any other store). You give them your money before you even know that they'll have you agreeing to their bull crap loop hole terms and policies. I would go to literally any other card service before ever even considering thinking of NetSpend's name. I hope you scum are ... read more
Business response:
Hello Izzy, I was unable to find your account with the information you provided. Please send us your contact information to *******************, and we will address any concerns you have about activating your card, or accessing the funds you loaded. Thank you, Netspend
Terrible Service three times I sent my personal information to these people. it's something when you had a social security security number since you were born and every other financial institution in the country can find you and check your credit with it just fine but this company says they can't find or validate it to be a real social security number.ive emailed them personal bank statements drivers license and social security card and still there system can't validate a American citizen I'm starting to wonder if their Amer... read more
Business response:
Dear Herschell, The USA Patriot Act requires that all financial institutions verify customer identity information. We are required to verify each customer's name, address, ID number and date of birth. If we are unable to verify your information through those databases, it’s not a problem. We can still manually validate your identification to activate your card. To help us do this, we ask that you to send us a copy of your State ID or Driver’s license, Social Security Card and Proof of address which allow us to complete the v... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.5 star rating with 657 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open tomorrow at 9:00 a.m.
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