Netspend Corporation

Sean S 

on BBB

6 years ago

My grandmother bought me one of the cards thinking it was a regular Visa gift card. After trying to activate it, I was told they would need my ID, social security card, and an utility bill. I explained the situation to them and the first representative offered to activate the card a limited use card. Basically, I can only use it in person. Whatever. I agreed. Their system blocked it and the representative was unable to tell me why. I asked to speak to a supervisor and was placed on hold. 30 minutes later, I hang up and call ... read more

Bryan B 

on BBB

6 years ago

I got a supposed prepaid visa card from a friend as a gift for Christmas that supposedly had $50 on it. I called to activate it and like an idiot typed my social security number into the phone after they asked for it (I haven't used one of these in many years, so have no idea what and all is required). For some reason it would not activate, so I hung up and called the number. As many complaints about this company, customer service is atrocious, having to speak with someone you can barely understand. I made clear that all I w... read more

Danielle B 

on BBB

6 years ago

My husband was given a $20 Visa prepaid card as a Secret Santa gift. The package indicates that the person who bought the card paid $2.95 to purchase/load money on the card. Once he took the card out of its package, my husband realized he had to activate the card. The activation process is insane, requesting his social security number and birthdate. He declined to enter either, so he was transferred to customer service. They insisted they needed that information for security purposes. After some back and forth, and a vague t... read more

Milton C 

on BBB

6 years ago

tried to get a refund for a card i never activated. Called their number and wast not an option for speaking to an agent to cancel. I had to go through the process of activating the card before i was transferred to an agent only because i did not want to give my social security number. What a scam. Why do you need my social security number. I am not applying for a credit card. I already paid to receive this card. All i needed to do is activate or cancel. Terrible experience. 

Cynthia M 

on BBB

6 years ago

I reported fradulent activity on my card in the amount of $49.50 on 12/19/2018. I was told I needed to send an email with specific information so I can get a "temporary" credit while my case is being investigated. I called today, 12/21/2018 and was told the money will NOT be in my account until January!!!! I have money in several reputable banks and have ALWAY received a "temporary credit" in minutes. But with this sham of a bank, I need to wait two weeks!!! After this is resolved, I will be closing my account with Metabank! 

Aundria Jones-Winters 

on BBB

6 years ago

There are no stars less than -1 There was an unauthorized transaction on my account I submitted the requested documents. I called and requested to speak with a Manager because the person with very little English understanding closed and locked my account so I have no online access (not what I asked for) I have now been holding for 30 minutes she has not come back to the line. I understand pre paid cards are not considered major credit cards however the customers service experience should be all the same. I my opinion its a p... read more

Gina h 

on BBB

6 years ago

PUBLICpublished review 12/13/18 I have had a NetSpend prepaid card for years my paycheck has gone on my account direct deposit on the same day of the week between the same time frame for years recently offered an upgrade to the all access account I decided to go for it the prepaid account was closed and the money on that account was transferred into my all access card account well yesterday my paycheck was supposed to be put on my card direct deposit between 4 and 10 p.m. as it always has and it never showed up as a result I... read more

c. m. 

on BBB

6 years ago

My account was closed on Wednesday,but I was not notified. My employer needed a statement stating the account has been closed and it's like pulling teeth getting ahold of someone with NetSpend. I cannot get my money and pay any bills and this has been very stressful. 

Micheal W 

on BBB

6 years ago

Horrible service I will not recommend my worst enemy to deal with these people. They will screw up on their end and close your account due to the mess up and hold your money. They closed my account to protect me and my identity so obviously someone on there end has my info and on top of all of that making me wait to receive a check for my own money. Put me in a very bad spot with having bills to pay and will have to pay fees on this check I am a military veteran and these people do not do straight business. DO NOT USE THIS S... read more