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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been a customer for over five years and out the blue my card account was cancelled with over 2000.00 on it and I have to be issued a check. It is a scam and you can never talk to anyone that will be help accountable. No one knew answers as to why my account was closed for no reason. Completely terrible company, don’t care about customer dealing with my payroll check or other bills. I would not recommend this place to anyone
Business response:
Dear Jasmine, Thanks for the feedback. We see you had some concerns regarding your recent account closure. Upon further review your has closed your account due to high risk factors. Our Risk management team regularly monitors account activity to provide and safe and secure product for all of our cardholders. Going forward you are no longer eligible for NetSpend services and the factors that led to your account closure are kept internal for security reasons. If you have any other questions you may contact us at social@Netspen... read more
Purchased a netspend card today at Food Lion. When I tried to activate card it would not let me, and they told me they could mail me paperwork which would take 7-10 business days. Then they said they could convert to gift card, so I let them. When I tried to make a purchase on line the said the card was declined. When I call netspend they said you can not use a giftcard on line for purchases. Now I have to wait 7-10 business days for a refund check.Thank you netspend for nothing but 2 hours wasted. I hope you business goes u... read more
Business response:
Dear Mr. B*****, thank you for your review. We regret to hear you had trouble activating your card. After review, we have refunded the check processing fee and we will make sure the representative you spoke with is coached on our policies and procedures. We apologize for any inconvenience this has caused. Please contact us at *******************if you have any further questions. Thanks, Netspend
Terrible company. They advertise as a prepaid card then when you call to activate the card you find out it is a debit card, they charged me $20.00 because I did not use it within 3 months. The card has an expiration date which is a joke because if you don't activate it within 30 days the card is no good, which I did not know. So I called waited for 30 min to talk to someone, then they send me a new card and when I went to activate it, a $40.00 gift card, it now has only $10.00 on it. When I called to ask why they told me the... read more
Business response:
Hello Mary ****, We regret to hear about your experience with your Netspend account. I attempted to contact you at phone number on file regarding your experience, but was not successful. We truly apologize for the inconvenience caused by our fees and customer supported, we will be sure to further research the service that you experienced. Your feedback is important to us as they help identify where we need to improve. I have credited back all the fees that were assessed. If you have any further questions or concerns, please ... read more
I had money taken out of my account without permission. Was told it was an error and money would be credited back to my account. Never did this happen and while calling the people were nasty and rude. Laughing at me and making fun of the situation. I got upset I got just as nasty and they would continue to laugh and say that they never took out the money even when it showed clearly it was. I canceled my account with a total loss of $103.20. I am willing to go in front of the court and prove this happened. Never will deal wit... read more
Business response:
Hello Sherri, We regret to hear that you had a bad experience with our customer service. This level of service will not be tolerated and we will address the representatives that you have spoken with. Rest assured that we are going to do our best to come up with a good resolution to better assist you. Your feedback is important to us as they help identify where we need to improve. After further review of your account, the merchant is shown to have credited back the funds on 8/11/18. If you feel this information to be invalid,... read more
Absolute scum scam company, first of all falsely advertised as prepaid gift card. Second of all they refuse to let me use any of the money and set my account as "limited" or check. Initially I thought I could go about using it as some cards claim to limit it but usually are still fully capable cards. Netspend on the other hand didn't you do anything. This is an absolute scam with Indian tech support as customer service. DO NOT USE THIS AT ALL COSTS.
Business response:
Dear Munim, Thanks for the feedback. We understand you had some problems activating your card. We would like to apologize for any inconvenience this may have caused. We can confirm a refund check has been mailed to your address on file at this time. If you have any other concerns you may contact us at *******************. Thank you, Netspend
this company continues to steal consumer's money, I bought a card for my son's birthday so he could simply buy a game online, but they want all of his personal information mailed in before he can use it, I will not let them have the information and attempted to get a refund, the business I bought I from told me to call them so I did then they told my to go back to the store I bought it from then their manager said no I can only deal with netspend so I called again and they said they would send me a check for the amount I loa... read more
Business response:
Hello Jesse, We regret to hear about the issues you experienced with your account. We would like to resolve this for you, please feel free to contact us at *******************so we can rectify this situation. Thanks, Netspend
On Thursday July 19, 2018 there was a fraudulent charge that came through my account and Net spend caught the charge. They deactivate the card, charge me $20.00 just to send out a replace and they told me that the card would be delivered to my house by Tuesday July 24, 2018. They also said that they would send me the tracking#, which they didn't. I had to call them to get that information. The rep on the phone clearly didn't know what she was doing or talking about. Once I got the information needed. I reached out to UPS and... read more
Business response:
Hello Mary, We are very disappointed to read of your experience with us. However, we do appreciate having the opportunity to speak with you today about your concerns and resolving your issue. If you have any further questions or concerns, please feel free to contact us directly. Thanks Netspend
I have had a very negative experience with netspend. I was trying to add my fiancé as a secondary card holder to my account. This card was being utilized as the card we were going to use as the saving for the wedding. They asked for three pieces of documentation. One of which is a address verification. I sent in a copy of his life insurance policy with all the required information on there. It was rejected multiple times. When I asked to speak to the people reviewing the file. I was informed that I could not speak to them, b... read more
Business response:
Hello Lacresha, We are very disappointed to read of your experience. However, according to our records, your fiance's information was approved and he was already added to your account. We apologize for any inconvenience this may have caused you. And we appreciate your understanding. If there is anything we can do please contact us at *******************. Thank you, Netspend
This company will steal your money. I had purchased an iphone online that turned out to be icloud locked. I requested my money back from the company and they refused so I filed a dispute. The manager of this online company ended up refunding me for the phone and the dispute was not needed. I purchased another phone off another well known auction site that turned to out to be stolen. The auction site sent me a refund and I returned the phone. Approximately a week later netspend closed my account with around $300 in it. No not... read more
Business response:
Hello Christy, We want to make sure this issue is addressed and request that you contact us at *******************. We look forward to hearing from you. Thank you, NetSpend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.1 star rating with 566 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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