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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
i recently have had my information stolen and someone tried to use my account. Netspend acted quickly and froze my card and account(without notifying me) when i called customer service they told me the situation and said they would mail me a card in 1 to 2 business days. here we are almost 2 weeks later and no card. I called customer service to see what the problem was and they said no card was ever ordered! they assured me AGAIN that a card would be mailed to me in 1 to 2 business days. Surprise no card....I have bills to p... read more
Business response:
Dear Delilah, Thanks for the feedback. We truly apologize that you have gone through this experience recently. We see a member of our team has been in contact with you regarding your concerns. If you have any other questions you may reach out at *******************. Thank you, Netspend
I received a Netspend debit card in the mail unsolicited. The correspondence that the card was affixed to indicates"[I]f you don't want this card, please dispose of it securely". I resent companies imposing on me an obligation to dispose of something I never requested in the first place. Additionally, I object to the nature of this business which appears to be charging people to access their own money for the marginal benefit of receiving it a couple days earlier than would otherwise be the case. They seem to be preying upon... read more
Business response:
Dear William, Thanks for the feedback. We would first like to thank you for bringing this to our attention. We certainly want to insure we remove your information from our marketing.In order to better assist you, please contact us at *******************. Thank you, Netspend
This company is awful. I loaded over $300 dollars on their netspend prepaid visa, and I tried to activate my card, but they couldn't for whatever reason. So I wanted my money back, and I was put on hold for over 2 hours!!! and I still don't have my money back.
Business response:
Dear Ken, Thanks for the feedback. We see a member of our team has attempted to reach out to your regarding your concerns. If you have any other questions, please reach out to us at *******************. Thank you, Netspend
My debit card was recently stolen, activated,and used by thieves!!! A total of over $1800 was stolen from me, I called the police immediately when I realized that my card was being used, I've submitted a police report to NetSpend, I've done everything that they've asked me to do and send in. Now Netspend is telling me that I have to wait a whole month before they can give me an update as to what their decision will be. This process has been devastating to me because that was all the money that I had. I'm a single parent livi... read more
Business response:
Hello Angele, Thank you for reaching out to us in regards to the unauthorized activity that took place on your account. We will need to file a dispute claim in order to help you recoup your funds. Please contact us at *******************, so that we can assist you further. Thank you, Netspend
this company is so bad . never experienced such bad service no body know anything reasons ect . no hire up to talk to closing accounts . so upset . if i get this issue fixed i will never recommend this company to anyone worst ever
Business response:
Dear Annette, Thanks for the feedback. We are sorry to hear you have not enjoyed your overall experience with Netspend. If there is anything we can do to assist you, please contact us at *******************. Thank you, Netspend
My money was taken from me by a Chase ATM. I filled the dispute with Netspend who still have not refunded my money, I am unsure what the hold up is I provided everything! I do mean everything I sent them a written and typed statement regarding the dispute (signed by me). I also sent in the receipt I received from the ATM with the error code and sequence number. This is a horrible experience!
Business response:
Hello Eric, We understand that the dispute process can take some time. We can assure you that we will do everything we can to assist you with getting these funds returned. We apologize again for any inconvenience this has caused. If there is anything else we can do to assist you, please do not hesitate to contact us via email at *******************
Recieved a prepaid card with 12yo nephews name printed on it. Not only is he a minor he doesn’t even live in the U.S. I contacted their customer support and they are unable to tell me how they got his information. They told me his information will be removed from the system.
Business response:
Dear Michael, Thanks for the feedback. We would like to thank you for bringing this to our attention. We would be happy to address this matter further with you. Please contact us at *******************. Thank you, Netspend
I was reading the reviews here and noticed that there seems to be trend of poor customer service from NETSPEND, closing customers accounts without any authorization at their discretion, and some other unethical practices. However, what I don't understand is how such a business can continue to operate with such practices. As my mother would say, "If everybody is saying the same thing then it must be true about the allegations". This NETSPEND company is not only a joke but needs to be out of business. My account was shut down ... read more
Business response:
Dear Carol, Thank you for the feedback. We see at this time a member of our team has been in contact with you regarding your concerns. If you have any other concerns you may contact us at *******************. Thank you, Netspend
Hello, I have not received my dd as of today, 2/15/2018, cannot get any information at this time from Netspend. I emailed Netspend customer service yesterday, (2/14/2018), and received a 'watered down response, (you last received your dd on Jan, etc)! I have been with Netspend since Jan, 2011, and this is not how you treat anyone especially when dealing with their hard earned funds! NCS started off with very good, and timely service, and in the past have given Netspend CS the highest rating! However since Sept 2016, i have h... read more
Business response:
Dear Lisa, Thank you for the feedback. We understand you have some concerns regarding your direct deposit. We make deposits available as soon as we receive them. If you have any other concerns you may contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.5 star rating with 657 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open on Monday at 9:00 a.m.
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