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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
May 3rd, 2018 Yesterday I received my Netspend Business card. I called to activate the card as my account had been locked. Apparently, Netspend Business and vpn services are not compatible. Because I had used vpn while logging into my Netspend account, my account was locked. It is almost a certainty that Netspend as company uses vpn for security purposes. Is it not fair to say that the customer may want the same benefits? I was willing to try work with that limitation as I like the idea of a prepaid business card. Unfortunat... read more
Business response:
Hello Laurence, We are sorry to hear about what took place with your account. Thanks for the feedback. Your observations, complaints and suggestions are important as they help identify where we need to improve. We ask that you contact us at social@netspend.com for further assistance. Thank you, Netspend
Terrible! They charge for EVERYTHING. Got this card as a Christmas present. Charged $5.95 every month for "account maintenance" plus $1.00 for every transaction! Even. 50 to call and verify the balance! The card had $200 loaded onto it. Yet somehow they allow you to go negative, i figured once it was gone it would stop working. What a scam! How they are still able to operate is beyond me!
Business response:
Hello Kyle, Thank you for reaching out to us in regards to your account concerns. We regret to hear that our fee schedule does not meet your expectations. We reviewed your account and see that you are currently enrolled in our Pay As You Go fee plan, that does include the per transaction fee. We also offer additional fee plans for customers who use there Netspend accounts more, like for direct deposits or benefit disbursement. You can view your fee plan options online via your Online Account Center under the Terms & Conditio... read more
This company should never be allowed to send out a card to anyone that never applied for it. It is a bad business practice & should be stopped immediately.
Business response:
Dear Gary, Thanks for the feedback. NetSpend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels strongly about customer privacy, we only contract... read more
I've been with NetSpend says I was like 20 I'm now 35 I'm not understanding the How am I'm not getting all my money when there's an ongoing investigation they say they will give you your temporary credit within 7 to 10 business days and to take up to 45 days I receive my $1,700 but not my 2040 I'm not understanding why it's not like NetSpend pay me this money I work hard for my money just was a refund from the IRS that was stolen from me I'm not getting this I will grade NetSpend a f they just want to keep people money for s... read more
Business response:
Dear Kelly, Thanks for the feedback. We see you have been in contact with a member of our team regarding your account. If you have any other questions, please contact us at *******************. Thank you, Zack
I have been with netspend for a year and a half I have always been getting my pay on wednesday and it is now thursday and I still haven't received my pay. They advertise 2 day advance and they fail to honor that this is FALSE advertisement, I will be seeking legal help on this matter as I will have accounts go into the neg due to auto pay with no money. once this is all over I will close my account and will advise others to follow.
Business response:
Hello James, I apologize for any issues you have had with this situation. We advertise that you may get a Direct Deposit up to 2 days early. We post funds as soon they are made available to us, so most of the time we can post things up to 2 days early, but sometimes we cannot. Please email us at social@netspend.com and we can look into this for you. Thanks, Netspend
On February 24, 2018 at 12:33pm I attempted to purchase a money order for the amount of $1190.03 for my rent. The transaction did not go through and the cashier advised me to scan my NetSpend card one more time. At 12:34pm another transaction of $1190.03 was declined at the supermarket for the money order. I left the supermarket with no money orders as the transactions wouldn't go through even though I had the money on my card. The following Monday, 2/26/18, I woke up to find that I was missing $1190.03 from my Netspend acco... read more
Business response:
Hello Ana, Thank you for reaching out to us in regards to your dispute claim concerns. After review of your account,our records show that a member of our Customer Experience Team has reached out to our Dispute Team to review your claim for possible expedite. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
During the month of March 2018, my son (who is 19 years old) received a call on his cellphone from NetSpend telling him his account was about to expire. They said he needed to give them his bank account number and his social security number. My son was not aware of the repercussions of this and gave his information. He later received a prepaid MasterCard with his name on it. I am disappointed that someone would use this method to reach a child's personal information in this way. My son was not aware of the tactics used in th... read more
Business response:
Hello Phoebe, NetSpend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels strongly about customer privacy, we only contract with marketing affili... read more
This company has the absolute worse customer service I have ever experienced. And so far the card has not worked in any foreign country I have tried it in because their crappy software can’t tell the difference between the foreign currency and USD so their system thinks you are trying to withdraw two million dollars if you are in Vietnam trying to get $90. !!!! The card is good for people with no credit / bad credit !?!? It is a debit card like any other anyone can get one without all the stupid restrictions and incredibly c... read more
Business response:
Dear Michael, Thanks for the feedback. We understand you have some concerns regarding a block placed on your account. Reviewing your account we show you need to speak to our Risk management team for further security verification of the account. You can contact them at the following number ************. Their normal hours of operations are from 8:00am-8:00pm Monday through Friday. If you have any other questions you may contact us at *******************. Thank you, Netspend
Crooked information collector claims no credit check then you go to activate it wants you to send social security #, drivers license copy, telephone bill, water bill, & power bill
Business response:
Dear Jeff, Thanks for the feedback. The USA Patriot Act requires that all financial institutions verify customer identity information. We are required to verify each customer's name, address, ID number and date of birth. If we are unable to verify your information through those databases, it’s not a problem. We can still manually validate your identification to activate your card. To help us do this, we ask that you to send us a copy of your State ID or Driver’s license, Social Security Card and Proof of address which allow ... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.4 star rating with 628 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 6:00 p.m.
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