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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have never had a problem with netspend in 4 years now all of a sudden i have not received my payroll direct deposit. Horrible customer service just passing the buck to get off the phone with me. Then ask to speak with a supervisor and sat on the phone for 2 hrs still no supervisor. call back and complain again and all customer service does is says sorry and says its on Metabanks end not posting direct deposit!!!!!! They couldn't answer any questions, such as was my info hacked or the exact reason why Metabank is not releas... read more
Business response:
Dear Daniel, Thank you for reaching out to us in regards to your direct deposit. Due to a technical issue with a major banking software provider, some deposit files were delayed. The issue has been resolved and we are taking measures to prevent this from occurring in the future. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I've been a customer for three years, and have been pretty satisfied overall. I am having a very big problem right now - they have stolen my direct deposit! My employer issues checks on the 15th. Direct deposit almost always clears two or three days before. Well, it is the 16th, and there is no sign of my money. I, along with thousands of other customers, am still waiting for my overdue money. All of my coworkers who use different banks received their funds days ago. I'm quite sure that this is illegal. Do not trust this ban... read more
Business response:
Hello Kandice, Thank you for reaching out to us in regards to your direct deposit concerns. We understand that you did not receive your deposit as early as expected. Unfortunately, as the recipient of your deposit, we do not have control over when it is sent to us. After reviewing your account, our records show that a member of our Customer Experience Team reached out to you regarding this issue. Rest assured we will always post your deposit as soon as it arrives and we apologize for any inconvenience. Make sure you are sign... read more
All of a sudden my direct deposit is not in my acct. Apparently I am not the only one as I've researched the multiple complaints online. They are aware of the issue but have no definitive answer as to when it will be resolved. I work hard for my money and I expect to have it when promised. This is beyond ridiculous! How long have they known about this? They didnt have the decency to inform their PAYING customers! Unbelievable. They have until 11:59pm to have my $ plus some kind of consolation or I will be suing.
Business response:
Hello Rachel, Thank you for reaching out to us in regards to your direct deposit. Due to a technical issue with a major banking software provider, some deposit files were delayed. The issue has been resolved and we are taking measures to prevent this from occurring in the future. After review of your account, our records show that a member of our Customer Experience Team has reached out to you. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
I bought a Netspend card and had it for 3 weeks before it was locked, which I have since learned this is a common occurrence. I have over $150 on that card and no way to access it. When I called the company they sent me to the high-risk Department in which I waited 20 minutes on hold with no answer and had to hang up because I had to leave for work. I wish I would have done a little bit more research and red the thousands of reviews online that would have warned me about this company.
Business response:
Hello, Thank you for reaching out to us in regards to your account. When this type of block is placed on your account it is to verify that the correct person is accessing the account. Our risk department does have high hold times and we recommend that you call when you do have free time. If you have any additional questions or concerns feel free to contact us at *******************. Thank you, Netspend
Got this UNSOLICITED card in the mail. Immediately smelled a scam. Emailed them to take me off any kind of mailing list. Wanted an explanation and tried to call, but every option meant you had to activate the card or give them your SS# before the "recording" would go any further, which of course I refused to do. I cut up the card and threw it away. Consumer beware!
Business response:
Dear Dianne, Thanks for the feedback. We are sorry you received one of our cards in the mail and you did not request this. We want to insure your information is removed from our date base. Please contact us at *******************for additional assistance. Thank you, Netspend
This company is a joke, I have them on a recorded line perjuring themselves over and over again. They do not have the consumers interest at heart but they only have their best interest at heart and screwing over the consumer. DONT USE THEM THEY ARE A COMPLETE JOKE. I have the recording of my dealings with them and the continual lying they do and I am more than happy to share with anyne that wants them.
Business response:
Dear Melissa, Thanks for the feedback. We certainly understand you have not enjoyed your recent customer service experience with Netspend. If there's anything we can do to improve your experience, please contact us at *******************. Thank you, Netspend
Horrible bank they steal your money. Charged me two plan fees but then turns around and says it’s for another month but I was already charged the fee in thhat month. When you call them they put you on hold for 30mins plus hoping you hang up..
Business response:
Dear Cara, Thanks for the feedback. You will only be charged once a month for fee advantage plan for your account, There were no double charges made toward your account. We are sorry to hear you've experienced long hold times. You will always speak to the first customer service agent available regarding your account. If you have any other concerns, please contact us at *******************. Thank you, Netspend
I have used Netspend for several years now. I have not had any problems with them and it is very easy to manage my account. I have lost a card in the past and I was able to quickly go on the website and disable the card and order a new one. There are no overdraft fees and I get a text every time my card is used. Much better than any traditional bank that I have used. I use direct deposit to load my card, otherwise, there is a reload fee. I have read the other reviews here and am surprise at all of the negative reviews as I h... read more
Business response:
Dear Lisa, Thanks for the feedback.We are excited to hear that you are very happy with our card. We strive to create features and tools that will benefit our valued customers. Thank you, Netspend
Bought a new card A FEW DAYS AGO from CVS. The total cost was$30. It has been hell trying to get this card activated. I keep calling the number and keep getting the run around by holding indefinitely with NO avail. I wish I never got this card, because the visa prepaid is WAY simpler to activate and use. BUYER BEWARE!!!
Business response:
Hello Maynard, Thanks for the feedback. We see a member of our team has been in contact with regarding your concerns. If you have any other concerns, please contact us at *******************. Thank you, Netspend
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2.1 star rating with 566 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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