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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I Filed A Dispute I Been Trying To Get My Money Back Since March 14 I Sent Supporting Documents And Everything These People Are Very Rude And I Even Been Hung On By The Higher Management And Today Is April 10th They Told Me My Money Would Be In My Account But No Money Their Dispute Team Is Very Slow And I Honestly Think This People Don’t Care If I Get My Money Back
Business response:
Hello, Our records show that an agent from our Corporate Office has reached out to you. For additional assistance, please email *******************. Thank you, Netspend
I wouldn't have gave one star except I had to. You place money in the card and then you cant use it.
This company down right sucks! My grandmother purchased these cards for all of her grandchildren for Christmas and no one has been able to use them. What a scam! I've called their customer service number and keep getting rerouted and disconnected. Do not purchase these cards!
Hopefully you don’t need customer service during this time. I have spent two days trying to reach them. I’m on hold for an hour at a time only to be placed on hold again by a representative and then hung up on multiple times. Very disappointing when all you are trying to do is feed your family.
Business response:
Hello, We are open but are currently experiencing extended wait times to speak with our customer service agents. We apologize for the inconvenience. Our records show that an agent from our Corporate Office has reached out to you. You can also email us at *******************for additional assistance. Thank you, Netspend
My 13 year old daughter received an unsolicited Visa Debit card. Even if it is legal to collect names and addresses from Websites, unsolicited credit/debit cards should NOT be sent to minors. In my estimation it is an irresponsible business practice. The explanation I got was that they did not collect any personal information except name and address and that the card would have been denied at activation when they discovered her age during the verification process. We of course did not try to activate it, but I suspect it wou... read more
Business response:
Hello, Netspend relies on affiliate marketing services as a source for reaching potential new customers and the information was likely acquired through these business relationships. The name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom you chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the... read more
Terrible company! Terrible customer service and terrible hours that don't work with normal work schedules. Will never purchase a "gift card" with them again. Would rather pay more in activation fees than deal with them.
Business response:
Hello, We're sorry to hear that you are unhappy with your Netspend prepaid debit card purchase. We would be happy to speak with you to make sure that you have access to your funds. We were not able to locate an account for you using the information that you provided. For assistance, please email *******************. Thank you, Netspend
Long hold times, hung up on, horrible customer service! Never again will I use NetSpend.
Business response:
We're sorry to hear this. We would like to speak with you about your experience but we were unable to locate an account with the information you provided. Please email us at *******************so that we can connect you with an agent in our Corporate Office. Thank you, Netspend
I received in the mail a Netspend card imprinted with a number, a expiration date and my name imprinted. The problem: I never requested this. I want nothing to do with a prepaid card. What if someone else had obtained this in the wrong mailbox. I would not even know it existed and someone would be charging things with a card with my name on it. The paperwork asks me to call and activate the card and identify myself. My question is how in the world did they get my name and address since I did not request this?
Business response:
Hello, The offer and accompanying disclosures you received were distributed in compliance with the Electronic Fund Transfer Act as implemented through Regulation E (12 CFR 1005.5(b)). Your Social Security number and date of birth were not provided and are not connected to this offer in any way. No account in your name has been activated as part of this offer. This offer is NOT a credit card, it contains no value, and it cannot be used to conduct transactions. No credit report has been or will be obtained in connection with t... read more
I got a card in the mail from them that I never applied for. I am very concerned as to how they got my personal information and an account was opened for me. I tore up the card and the personal information that came with it. I do not want their products and want them to remove my information from their system.
Business response:
Hello, The offer and accompanying disclosures you received were distributed in compliance with the Electronic Fund Transfer Act as implemented through Regulation E (12 CFR 1005.5(b)). Your Social Security number and date of birth were not provided and are not connected to this offer in any way. No account in your name has been activated as part of this offer. This offer is NOT a credit card, it contains no value, and it cannot be used to conduct transactions. No credit report has been or will be obtained in connection with t... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2 star rating with 546 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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