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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
THE CUSTOMER SERVICE REPS WERE RUDE, TALK OVER YOU AND JUST KEEP REPEATING THE SAME THING OVER AND OVER AGAIN THEY HAVE ABSOLUTELY NO KNOWLEDGE OF ANYTHING. JUST READING FROM A COMPUTER SCREEN. FAITH, ID #: ****A SUPERVISOR! AND GRAY ID#: **** and customer rep. KELLY. IM CLOSING MY ACCOUNT BECAUSE THEY CHARGE YOU THE $20 OVERDRAFT FEE IN SECONDS WHEN ITS SUPPOSED TO GIVE YOU 24 HOURS! THEY WILL TAKE A LOT OF MONEY OUT OF YOUR POCKETS IF YOU DONT PAY ATTENTION!!! AND MY BF’S CARD HAD A FRAUDULENT CHARGE SO NOW I BELIVE IT IS ... read more
Business response:
Hello, Our records show that an agent from our Corporate Office has reached out to you regarding your concerns. For additional assistance, please email us at *******************. Thank you, Netspend
If I could give zero stars I would! My card was hacked from the gas of over $241 they only credited back $4.64 one charge! Never in my life have I been to Mexico or anything of that sort. And no One can give me answers! They are horrible I am moving my money out!
Business response:
Hello, Our records show that an agent from our Corporate Office has reached out to you regarding your comments. For additional assistance, please email *******************. Thank you, Netspend
Worse company I’ve ever used in my life stay clear of this card the less people who use it the likely we can get them out of business
I was sent a prepaid card without my requesting one. They used some third party referral and issued the card explaining I might need it. This is inexcusable. No company should be issuing any type of card without your approval. All you have to do is call in and activate it, load it and use it. Who authorized this? If someone had gotten that card instead of me would they have covered my claim for identity theft? I'm truly disgusted by this
Business response:
Netspend relies on affiliate marketing services as a source for reaching potential new customers and your information was acquired through these business relationships. Your name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom you chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information... read more
If I could give them less I would. My money was transferred to another account without my knowledge/permission, to someone I do not know. There is no one who have my information so I am certain that this was a inside job. It was done through a Netspend Agent. Not only that, I called Customer Service and was treated as if I was a criminal. I asked for badge numbers and was refused by Diane. I asked for a sup. and was placed on hold for 30 minutes, then disconnected. DO NOT USE THIS COMPANY!! THEY WILL NOT PROTECT YOUR MONEY!!
Business response:
Our records show that an agent from our Corporate Office has reached out to you about your concerns. For additional assistance, please email *******************. Thank you, Netspend
Zero customer service. I am trying to understand how over 600 people on linked in claim to be employed by them, but they have no one to answer a customer service line? impossible to update your information if you need a new password, because no one is responding to customer service email either! shocker... run as far as you can from this joke of an outfit
Business response:
Hello, Our records show that an agent from our Corporate Office has reached out to you. We truly apologize for the inconvenience and will be sure to further research the service that you experienced. We assure you that it is always our objective to take care of our cardholders’ interests. Please email us at *******************if you have additional questions or concerns. Thank you, Netspend
I wish I could give ZERO stars! Netspend is a less than customer friendly company. A family member purchased a gift card for my daughter for graduation but since she was not 18 yet she could not activate the card. I called and requested a refund. They charged 5.95 cents to issue a refund. I have never received any refund. I have called 5 times over the course of 3 months to request the refund and find out why I have not received it with no luck. I have been told they had the check returned due to an incorrect address and aft... read more
Business response:
Hello, We're sorry to hear that. We weren't able to locate an account with the information you provided. Please email us at *******************so that we can look into this issue. Thank you, Netspend
Received a prepaid card from someone thinking this was a giftcard. It has been about 3 weeks, 5 emails, 10 phone calls and and I still can't access my "gifted" money. The personal information required to send in is ridiculous (maybe that is not their fault). IF you can get someone by phone they won't resolve anything, they just give you one more step to do or an excuse. I managed to get an account opened after weeks, but due to their "mistake" my balance is $0. Still in the process of trying to get access to my money that th... read more
We received a netspend card with a correct last name and address, but not the correct first name. We have also been receiving prescription cards in this persons name also. THIS COMPANY IS IMPOSSIBLE TO REACH TO TELL THEM THAT THIS PERSON IS A SCAMMER.. It sounds like from the other reviews that I have seen is the response... THEY DON'T CARE. I've put extra locks on my credit and banks and checking our credit reports. I've reported them to the Federal Trade Commission also. HOW CAN THE BBB GIVE THEM AN A+???
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2 star rating with 546 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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