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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My daughter's wallet was stolen. Someone went on a spending spree with this account after we had reported the card stolen. Netspend told us that we had to prove it wasn't us even after we had already filed a police report and reported the card stolen. I asked how we could get the money out of the account, and was told to use the debit card. Oh, the debit card that was stolen?? Wow! I asked how to transfer the money to another bank account and was told we couldn't since it is a debit card and not an actual bank account. WTF? ... read more
Business response:
Hello, We are sorry to hear about your daughter's experience. We would like to speak with her but we were unable to locate her account with the information provided. Please have her email us at *******************. Thank you, Netspend
I consider this a FAKE company with FALSE and MISLEADING 'service'. I purchased a card in my local Dollar General store, understanding it was 'instant issue' (which to me means when I loaded money on it I would be able to 'instantly' use it). After purchasing I came to realize that I had to 'register' and 'request' a card. The registration required me to give my social security number. I attempted to return the UNOPENED package, with the original receipt from that same day, to the SAME cashier that sold it to me. When they a... read more
Business response:
Hello, We're sorry to hear that you are having trouble completing the activation process. The 16 digit card number can be found by removing the sticker on the front of the card. We are happy to speak with you to assist with the process. We were not able to locate an account using the information provided. Please email us at *******************so that we can have an agent reach out to you directly. Thank you, Netspend
Their customer service sucks my netspend card was stolen in May 2020 and my bank account was emptied and netspend sided with the fraudulent companies and took all 3600 of my money back with NO EXPLAINANIATION as to why they decided against us their policy is to send proof of their decision in the mail within 3 business days we received nothing then they said it was also sent email we received NOTHING there either so my advice is to be smart and NEVER USE NETSPEND EVER ITS A RIP OFF THEY ARE NOT A MEMBER OF THE BBB
No one seems to know their butt from a hole in ground at this company. I've had an ongoing case with them for over 2 months now and everytime I call I am on the phone for 2 hours....no exaggeration and they keep switching me from department to department where I get a different answer EVERY TIME!!! One department tells me my refund was cut, then they switch me to another department so I can get a tracking number only to get told by this department that a check will be cut today and i will receive it in 7 days.....yup you gue... read more
I also received an unsolicited debit card in the mail, all attempts to reach out to customer service have been ignored and you can't speak to anyone at their 800 number without activating your card. I did not request this card nor would I have ever, this is a complete fraud. The fees on this card are out of control, I would never use a debit card that did not come from my Financial institution. If I could give 0 stars I would. This is not a good way to do business. DO NOT DO BUSINESS WITH NETSPEND.
Business response:
Hello, Netspend relies on affiliate marketing services as a source for reaching potential new customers and your information was acquired through these business relationships. Your name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom you chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the info... read more
For some reason they decided to block my SSN associated with the accounts causing me being completely unable to access them. The only way to unblock my SSN is to either fax or email them pictures of my social security card, driver license and proof of residence (utility bill). Don't know how many people nowadays have a fax machine, but I'm certainly not one of them. And there's no way I'm emailing them PII like a picture of the social security card since I've never heard of email being a safe medium for transferring of PII. ... read more
I received a debit card in the mail for which I did not apply. This is dishonest and confusing advertising. When I called the company and asked how they obtained my information, they refused to answer and went silent on the phone. This is unethical business practice. I will be filing a complaint with the federal reserve as well. If you receive a card like this, destroy it and do not activate it.
(My letter to Netspend President, Kelley K******), Forgive me for reaching out to you again (& in addition to my message sent to you via LinkedIn), but once again, I've been having an absolutely TERRIBLE & FRUSTRATING TIME with your representatives & with your company in general as you've taken it upon yourselves to freeze me out of my money without first consulting with me to determine if there are any issues (there are not). As an aside, I have recordings of all of my conversations with your reps this morning. I received a... read more
I've been with NetSpend for 9 years now. I filed a dispute not long ago because I made a purchase online with what I later found out was a fake business. They gladly took my money, but I never received the product. I received emails from a fake email account with a tracking number and everything! Very legit looking! The tracking number led right here to the same town I live in, too! It took me several times to realize that the tracking number was old, that the item this tracking number went to was a package delivered back in... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2 star rating with 546 reviews.
When is Netspend Corporation open?
Netspend Corporation is closed now. It will open at 9:00 a.m.
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