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Netspend Corporation
- Financial Services
- Austin, TX
About this business
Location details
Po Box 2136, Austin, TX, 78768, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst company ever. I bought 5 visa cards for 50 dollars each intending to use them as one time card/gifts for my grand kids. I know it was a dumb idea. I was only able to use 40 dollars on one card then they lock the rest of them and the accounts I had set up. I tried to deal with them in a professional manner, I spent over 30 hours on the phone trying to get this situation straightened out. I sent an email asking someone to call me, no one did. I am done trying to contact them I am just going out on the internet and let ev... read more
Business response:
Hello, Netspend offers reloadable, prepaid debit cards and not a gift cards. This type of product is intended for individuals who wish to have access to an electronic form of payment, but would like an alternative to a traditional bank account. Your personal information and Card Account security are very important to us. If we detect suspicious or high risk activity, your Card Account may be suspended/ blocked, in order to verify information with you. We understand this can be an inconvenience, but we can assure you that it ... read more
Are you kidding me? HORRIBLE CUSTOMER SERVICE. I bought this card at a Kroger Store a mile from my house in a fairly affluent part of town. I would have expected to be ripped off at, say a strip club or something. I called the number to activate the card in the parking lot of the store where I purchased it. I gave the info and at the end it said that it failed. What! It's a "Pre-paid card" It had me entering into their database my ?+%$@#&?d SS NO. and then rejected me after I paid the money for it and I had a receipt. Whats ... read more
Business response:
Hello, We're sorry to hear that you are having issues completing the activation process. We also offer the option to activate the card online. For assistance with your issue, please email us at ***************.com with the full name on the account and as many details as possible. Thank you Netspend
Thank you! Just wanted to show my appreciation for your help.
Business response:
Thank you for your feedback about your experience. Have a wonderful day, Netspend
Worst service EVER!!! My card is locked and I've been trying to get ahold of someone for over a week and NOBODY will answer the phones. I've emailed them and all they tell me is to call the risk management and customer service to verify my information but I can't verify it when I can't talk to anyone. I've called over 10 times a day for a week and haven't been able to speak with anyone to fix this problem. Once I get this figured out I will NEVER use Netspend AGAIN!!!
Business response:
Hello, We are open but are currently experiencing extended wait times to speak with our customer service agents. That is not unusual given the high volume of calls we are receiving. We apologize for the inconvenience. Please email us at ***************.com for additional assistance. Make sure to include your full name and as many details as possible about the issue. Thank you, Netspend
Worst prepaid card ever can’t seem to ever answer the phone you useless ass people
Business response:
Hello, We are open but are currently experiencing extended wait times to speak with our customer service agents. That is not unusual given the high volume of calls we are receiving. We apologize for the inconvenience. We recommend using the Online Account Center to access your account when possible. You can also email us at ***************.com for additional assistance. Make sure to include your full name and as many details as possible about the issue. Thank you, Netspend
Worst company ever. I received a Netspend card expecting it was a gift card. Their process is to have you sign up and verify some information including your SSN. They then will send you a personalized card which you have to activate again. It would not take my password when I initially signed up. I then used their password reset process which emailed me a new password. After entering the temporary password it says my account is locked and to contact customer service. Now sitting here after two hours on hold and now it is aft... read more
Business response:
Hello, We are sorry to hear that. We are continuing to experience extended wait times to speak with our customer service agents. That is not unusual given the high volume of calls we are receiving. Please email us at *******************for additional assistance. Make sure to include your full name and details about the issue. Thank you, Netspend
Cant get help and they are taking money daily but seem to justify the reason. Call and they say my card has been used but both card on my account are suppened..
Business response:
Hello, We are open but are currently experiencing extended wait times to speak with our customer service agents. That is not unusual given the high volume of calls we are receiving. We apologize for the inconvenience. We recommend using the Online Account Center to access your account when possible. You can also email us at *******************for additional assistance. Make sure to include your full name and details about the issue. Thank you, Netspend
The COVID-19 has brought out the worst in some businesses - SCAMS! The actual rating is "0", but there is nowhere to check it.
Business response:
Hello, We highly regret the inconvenience. However, we could not understand the exact problem. Please shoot us a message at *******************with relevant details. We'll be more than happy to assist you with the issue you are having with your card. Thank you, Netspend
Scumbag company sends out prepaid debit cards that you put your cash into and then charges you to use it. Sent an UNSOLICITED letter with debit card in your name and just activate it to sign up. Bunch of A holes
Business response:
Hello, Netspend relies on affiliate marketing services as a source for reaching potential new customers and your information was acquired through these business relationships. Your name and address were provided to this third party, and that information was opted in to receive offers and marketing materials from the third party as well as any third party with whom you chose to share the information. Because Netspend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the info... read more
Frequently asked questions about Netspend Corporation
How is Netspend Corporation rated?
Netspend Corporation has a 2 star rating with 537 reviews.
When is Netspend Corporation open?
Netspend Corporation is open now. It will close at 6:00 p.m.
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