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Nelson Mazda Cool Springs
- Car Dealers
- Franklin, TN
About this business
Nelson Auto Group is built around faith in Christ and high standards of customer service. As a dealership group, the Nelson family continues to see growth and loyalty among their customers and employees because of our commitment to create an unparalleled business culture and consumer experience. We are convinced that we set ourselves apart by giving every customer the treatment they deserve. When you do business with us, we hope you experience the Nelson Difference.
Location details
7104 S Springs Dr, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Great experience. Theyll do what ever is necessary to make you and your family happy and be in the vehicle you want. Thank you Chad, Matt, and Orveil. You all have a customer for life. Thank you all for your help.
Bought a used Subaru back in February. Car broke down on me Saturday night. Radiator blew. Took it to subaru service. Apparently I have 2 leaking head gaskets as well as pin holes in my radiator. Called mazda service manager yesterday and left message, since they did give the car a clean bill of health back in February. Still haven't heard back. I'm looking at over $2000 in repair bills. Terrible customer service
Business response:
Hi Aereal, thanks for reaching out about your Subaru. I apologize that you've had a negative customer service experience. I'd like to have our service manager reach out to you today to see if there's anything we can do. Could you private message us the best time and number to reach you? Thank you.
Nelson Mazda Cool Springs is definitely a rare find of excellence when it comes to the experience of buying or selling a vehicle. Their staff are personable and exude precision when it comes to their product knowledge of not only Mazda, but other brands in the market as well. Their quality of inventory is top notch and they always go the extra mile for their customers before, during, and after the sale! If you're looking for a dealership team (sales, parts, and service) that are committed to doing business with integrity and... read more
Great experience dealing with Nelson Mazda/Cool Springs. So easy to work with - we were able to test drive a Mazda 6 and they handled all of our questions. I highly recommend JP!
Business response:
We really appreciate your business, Emma! Thanks for taking the time to give us your feedback. I'll pass along your kind words to JP. Enjoy your Mazda6 :)
Mark Crowder was pleasant and easy to work with. There was no pressure to buy and he even gave us information on hotels and attractions in the area as we were from out of state. This dealer had the car we were looking for at a reasonable price and the car was everything we expected it to be. A wonderful car buying experience.
My friend and I literally just left this location and had the BEST EXPERIENCE. My friend left with her "dream car " and wasn't hassled in to anything! Thank you to Aaron and Sam and all the staff for a great experience and some good laughs!
Frequently asked questions about Nelson Mazda Cool Springs
How is Nelson Mazda Cool Springs rated?
Nelson Mazda Cool Springs has a 4.4 star rating with 999 reviews.
When is Nelson Mazda Cool Springs open?
Nelson Mazda Cool Springs is closed now. It will open at 9:00 a.m.
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