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Neal Harris Service Experts provides heating, air conditioning, air quality, and plumbing installation, service, and maintenance to the Kansas City area.
9040 Cody St, Overland Park, KS, 66214, United States
Get directionsWARNING! Do not use Pink Plumber. Call T&E Certified Plumbers instead. We had an entire home contracted to be plumbed by The Pink Plumber. From the start we should have recognized the issue. Our tech, Josh was the one who gave the quote and was going to be our main contact. Sadly, he didn't really know how to actually re-plumb a home. We had many issues arising in the first week. Pipes being run across ceilings in our lower level, a trench that needed to be dug where it was not included in the quote, values for showers and t... read more
Business response:
We are sorry to hear that we did not fully meet your expectations. Please contact us at CustomerService@ServiceExperts.com with your full name on the account and address so we can address how to improve your experience.
I requested H& N A/C a firm I have used for 11 years to come out to review a problem. These guy showed up. I was never made aware of the fact that H&N had been sold to this firm and I had to call the office and press them to find out the former from the woman on the phone. The two guys who showed up one was a tech and the other was a salesman who had one thing on his mind. He would not answer my questions and would only there to pressure me as to his agenda which was to sell me a complete new system. After 30 min of this I s... read more
Business response:
******* - we strive for 100% satisfaction, and we regret to find out that this was not the case.
had a water heater installed by A-1Chesney in Calgary, Alberta Canada under their Advantage Program. Completely satisfied with the very professional installation. Appreciated that all Covid-19 protocols carefully observed. Also have our furnace from them and equally satisfied after one year of operation.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
Absolutely the best service. It was time for our winter tune, dilemma was setting a date due to an upcoming surgery. Without hesitation, they got us in so much sooner. I adore my service person. He is professional, clean, polite, and educates us on our equipment so if a problem comes up, we know what to do and how to take care of it. Have been a customer for over 8yrs and I'd give 10 stars, if I could.
Business response:
***** - We are happy that the team worked together to provide you with a great experience!
Professional, friendly, competitive pricing. Very dependable and technicians go above and beyond with customer service.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
I am livid with your new LACK of service. I had two people out yesterday for the semi-annual service. The one guy had an extremely soft voice, muffled further with the mask so I could not understand a word he said, which turned out to be techno-babble anyway. Finally said something about a valve and the fan in the air handler and a fan in the outside unit. I did not understand what the issues were and he did not explain. I asked him how much to replace the valve and he said he did not know without going downstairs to check t... read more
Business response:
Hello Mr. **** - I understand that the Field Supervisor has already addressed your concerns. If you need further help, please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
We have been their clients for many years and will continue to do so. Their service techs are always very helpful, on time and make you feel that you are important to them.
Business response:
**** - We have truly appreciated your business over the years and thank you for being such a loyal customer!
We have had Cronin ***** do a yearly inspection of our Furnace / AC for about three plus years. The last person who came (*****) was courteous, knowledgeable, and efficient. We had to change the date of our service and the office made the changes no questions asked. While ***** was visiting I asked multiple questions regarding on demand water heaters and although I do not have a unit he patiently answered questions to the best of his ability. He referred me to a more knowledgeable person for those things he was not able to a... read more
Business response:
**** - We appreciate your business and thank you for this great review!
I had an issue with PeachtreeeServiceExperts. But it has now been resolved thanks to Lauren.
Business response:
********* - Thank you again for taking the time to let us know how we did. We hope you have a great day!
Neal Harris Service Experts has a 4.4 star rating with 3,112 reviews.
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