Neal Harris Service Experts

Robert C 

on BBB

3 years ago

1. I had an HVAC Service contract with them for several years. They sent me a renewal last October, I renewed and paid, and when they came to service the unit they refused to honor the contract because the unit was more than 10 year old. There was nothing in their sign up in 2017 or their renewal in 2019 stating that. They took my money and then refused to honor the agreement. That is not a good way to do business. 2. They then said they would send me a refund on the contract which I never received from them. I finally got t... read more

Randall W 

on BBB

3 years ago

This company sold us a product that was not meant to installed into the type of house that we own. BW Cook also didn't install the furnace to building code requirements. 

Sharon M 

on BBB

3 years ago

We scheduled our annual check up for our maintenance plan with Roland J Down Service Experts. Grant and Adam arrived timely (as advised by prior confirmation phone call from office ) and did the inspection. A part was needed but not available on the truck; Grant advised this would be ordered and installed probably in a day or two. Received a call from the office noting part was in (this was a day later) and we agreed on an appt. time . Grant returned, installed the part as promised. Good, prompt, friendly service. 

Kim W 

on BBB

3 years ago

I usually have fairly good service but not this time. The plumber came out said couldn't do anything and left. I did not receive a call back and basically have little information and had to call another plumber to come and fix the situation 

maureen k 

on BBB

3 years ago

fixed a plugged drain a few months ago/ replaced an old water heater recently/ did a good job/ on time /fair price / followed covid protocols 

Mark H 

on BBB

3 years ago

Professional, on time, explained everything that he had done and put it and all quotes to potential problems in writing 

Dalton G 

on BBB

3 years ago

I am extremely disappointed in my service, and will not be using Rolf G****** again. The toilet and drain in the downstairs portion of our house has been unable to flush properly, so we called RG. The plumber shows up, has me flush the toilet upstairs, and says that "It's a main line clog. We don't do that." and recommended me another business. After being at my location for less than 6 minutes, he charged me $85, and then has the audacity to leave his business card, as if the service provided was noteworthy. 

Lisa K R 

on BBB

3 years ago

We had a maintenance check done on our furnace. Our Service Technician, Dalton, did a thorough, clean job. He was able to fix a 'dripping noise' I kept hearing from our furnace and explained in detail what he was doing. He also offered up some additional suggestions - a 17 gallon Bypass Humidifier or a Powered Humidifier, but was not at all pushy. Good manners! We declined at that time as financially, it would be a bit of a stretch for us at the moment. This is a good company. 

Megan A 

on BBB

3 years ago

I used this company to get a brand new heat and air system about three years and it has been one thing after another. I am still dealing with things from their aftermath of getting my system put in. I have made numerous calls and always hear the I will check and speak to my manager and get back with you and never hear anything back. I spent 20 thousand dollars with them to have damaged things in my house from their workers that they refuse to fix that I have tried to get fixed from day one and even with their changed managem... read more