Neal Harris Service Experts

Davidson 

on BBB

4 years ago

I stopped my service contract halfway through. The service contract is simply BS and they don't know what they are doing. They installed the furnace and air conditioning equipment for the old owner of this house- don't keep track of the maintenance records accurately. In the past two years I have had a different person come out each time and it has steadily gotton worse. This last time, i ask them to check the water filter for the furnace humidifier and he told me that I needed it changed but it wasn't part of the maintenanc... read more

JOANNE M 

on BBB

4 years ago

If I could leave zero stars I would. I called on this company to come out & perform a maintenance check on my HVAC system. Turns out the AC system was not working. The coils were frozen & to unfreeze the coils would cost $123. I approved the work. A second man who showed up (whom I assumed was a supervisor) suggested that rather than continually put money into my current, year & a half old system, that I should get a whole new system. Come to find out the reason the unit froze was due to a broken fan which needed to be repla... read more

Travis M 

on BBB

4 years ago

Disappointed! Had ac problems that were corrected but the bill was higher than expected and there was warranty coverage. The invoice had only the total price. When I called to ask about labor vs parts and what if any warranty credit was given I was told a manager would call me. Never did get a call or any further explanation. Think I'm done with this company. 

Ashlee D 

on BBB

4 years ago

Unfortunately our boiler stopped working. We reached out to RJD and Byron gave us an estimate on a repair. He spent ample time with us and gave us clear information. We decided to go with a new boiler so we then met with David in sales. He again spent a lot of time with us and laid all of our options out clearly. He knew we were a family of 4 with no hot water so he was able to set us up with an installation date of the very next day. We then worked with Justin and Ben for installation. They were very professional, maintaine... read more

Jim F 

on BBB

4 years ago

We had a terrible experience with this company. We maintain our air conditioning unit every year. The technician they sent this year was arrogant and unprofessional. I called the company and they basically ignored the problem. I wish my wife and I never dealt with this company. We suggest that everyone should find another vender. 

Jaime J 

on BBB

4 years ago

I usually don't complain about businesses on here but I feel like I need to warn you about Donelson Air. I had an appointment with them to come out at 3pm yesterday and at 10pm they called and said they couldn't make it. (Well no duh). Then they showed up today and did a 'visual' inspection but to get a real diagnosis it would cost me $400. Then another guy showed up and said my unit could not be fixed and I needed a new unit. (Even though they did not do a full inspection). They quoted me $10,000 just for a new unit but wit... read more

Patti S 

on BBB

4 years ago

Overpriced and hard sell tactics. Their service plan is actually an equipment lease program with service included. Calculate the full cost! 

GINGER D 

on BBB

4 years ago

Reported me to collections agency 2 weeks after I paid in cash for services in full when rendered. DO NOT DO BUSINESS WITH THEM!!! They can't keep their records straight. No call and no bill. They stated that this is their policy (not to call or send bills to clients, but to go directly to collections). Now I have to try to get the blemish removed from my credit when they were paid in CASH, did not give me an invoice, and did not attempt to reach me when THEY were confused about who paid cash. The contractor did not remember... read more

James G 

on BBB

4 years ago

Do not use Service Experts A/C! One of our HVAC units was not keeping up too well with the hot/humid weather here in Plano, TX (It's July). My husband called Service Experts from work at 8:24 am to have it checked and then called me at home at 9:00 am to tell me they want $99 JUST to look at it. We decided together that $99 is too much. I immediately called them at 9:04 am to cancel the appointment and was told that, regardless of cancellation, we now still owe $99.00 because we were no LONGER on their 'preferred customer li... read more