National Car Rental

Jeff M. 

on Yellow Pages

8 years ago

This was a business trip renting at O' Hare airport. The car was a mess inside and the gas tank was not full. The attendant did offer me another car but I did not have the time to goof around going in and out of cars. The service was very pleasant and professional and on check in they did not charge me for gas even though I did not have a chance to fill up due to my schedule. I will use National again but I am certain this car did not meet their standards. 

Maggie W. 

on Yellow Pages

8 years ago

Overall great experience! I will say I paid extra to "choose any car in the aisle" and only had like, 3 cars to choose from (a bunch of people had just gotten off a bus and jumped into the cars I wanted), but the car I chose was very clean, everyone was super nice-- definitely plan on returning! 

Mikepruett .. 

on Yellow Pages

8 years ago

This is not one of my favorite locations, especially in winter. Offsite rental facility means waiting for shuttle, often 10 to 15 minutes. Last time the driver closed the door and drove off with a nearly empty shuttle when I was almost to board, and banging on the door. The facility has no protection from the wind. I had to roll my suitcase over slick ice and mounds of snow to find a car. I wound up with a Chrysler 200 standard model from the executive aisle due to limited choices, and it took several minutes to check out wi... read more

Greg J. 

on Yellow Pages

8 years ago

Very pleased with National at ORD, especially the choose your own car option, which is the reason I rent from them. Friendly shuttle staff too. 

Randy C. 

on Yellow Pages

8 years ago

This location runs too few buses. I always see multiple buses form the other rental companies come and go before the first National bus comes. Also, the cars offered in the Emerald Executive rows are not up to par - Jeep Patriots, Dodge Journeys, Chrysler 200s, etc. 

Anoop S. 

on Yellow Pages

8 years ago

Solid company, good service, fast checkout. Major complaint is the lack of shuttle buses. I've had to wait outside in subzero temperature for 15 minutes while every other car rental company bus went by at least twice, in some cases 3 or more times before one National shuttle came. This was not an isolated incident, I've been flying to ORD every week for 16 weeks and it the same story every time. They need more shuttle bus drivers. 

Kayla F. 

on Yellow Pages

8 years ago

Typically I do not have any problems with National, however, this last trip to Chicago was horrible. It was super busy so there were about 15 of us waiting outside for cars to come in. I don't mind getting a dirty car on the outside since the salt would just get it dirty again, but the inside was disgusting and I couldn't even use the trunk. I went to put my luggage in the trunk and it was broke, the floor piece that goes over the spare wouldn't lay flat and there was a ton of snow in there. Like the person before me, I put ... read more

Quinn K. 

on Yellow Pages

8 years ago

I was visiting family for 11 days. I got a good deal on airline tickets and a rental. After an inexpensive upgrade, I was very happy with the quality of vehicle I was driving. The car was clean and the agent was helpful. I would happily rent from national again. 

Steve R. 

on Yellow Pages

8 years ago

Rented A van on Christmas Day in Chicago at ORD to drive to Washington DC and then return. The only bad thing about the car was that someone had smoked in it and it smelled awful. When it pulled up I did not notice it unitl all the doors were closed and I was on my way. I figured I would exchange it on the way but none of the other locations on my route had a van, Not happy :(