National Car Rental

Mary B. 

on Yellow Pages

8 years ago

Just recently rented in Chicago at National and was glad I did. I only use a debit card for my transactions and was afraid I could not rent the vehicle, but our reservationist at the counter made it happen. We even ended up with a better vehicle than originally on the reservation. I have tried other rental companies, but much less headaches with National. 

Jim H. 

on Yellow Pages

8 years ago

Wow ... I have been loyal National Car for years, Executive / Executive Elite and had airline weather challenges, caused me to come into ORD, and have to change plans and leave out of MKE. No problem for National, except that bludgeoned me $156 / day for an economy car? Really National? I called, and they said "too bad for you". 

Adam M. 

on Yellow Pages

9 years ago

I've been renting from National O'Hare for the last 8+ years, with about 25 rentals per year at this location. I've seen this location at its best, and I've experienced it at its worst. At its worst (6-7 years ago), the workers would hold back SUVs during the snowy winter days, and then ask for an under-the-table handout (cash) to get access to those vehicles, which should have been put out on the executive selection lot. They would only put out sedans, but keep the 4x4s and SUVs around the corner, hidden from sight. For $10... read more

Latoya J. 

on Yellow Pages

9 years ago

I rented a vehicle for the first time as an Emerald Club member. It was so easy and quick and great customer service! 

Anne N. 

on Yellow Pages

9 years ago

Could not have been easier. The bus was waiting at the curb when we came out. We were quickly taken to the lot. As an Emerald Club member, I was able to just pick a car and be on my way. Easy. And on the return I drove up, someone checked out the car and handed me a receipt by the time I had gathered all of my luggage. 

Dan T. 

on Yellow Pages

9 years ago

My wife and I came into Chicago for a long weekend. My rental was ready as reserved and I was on the streets of Chicago in 15 minutes after getting to the rental location. The rental was flawless and cost me what the estimate said it would. I will be back. Dan T. 10/21/15 

Shannon J. 

on Yellow Pages

9 years ago

My family and I was in chicago for the first time when I got to national at 1231am the vehicle class I reserved was not available,the office was closed the shuttle bus driver told me I have to go to Alamo counter.... I didn't rent from Alamo and my email stated that they would be open 24hr.then as I am talking to the rep on the phone one of the transport drivers almost ran over my 15yr daughter. Then looked at us like we were crazy. He didn't ask if he could help us find our car. I was charged more for what was available. ..... read more

Rich S. 

on Yellow Pages

9 years ago

Quoted one price on paper, billed another that was twice the amount. Not happy. Not the way to treat an Executive Elite member. 

Dean A. 

on Yellow Pages

9 years ago

Recently rented from National in Chicago, experience was good, vehicle was very clean, the selection of choices was low. The return process was very good, however there is no gas stations close to the return lot so be sure to fill up before heading to the airport on the freeway.