National Car Rental

Colleen P. 

on Yellow Pages

8 years ago

I was stuck at O'Hare after 2 cancelled flights in 12 hours time and needed to get home. My usual go-to for car rentals did not do one way rentals from O'Hare, so I stepped on the shuttle bus for National. Not only were the drivers helpful, but when I called to reserve they already had my information from my phone number and scheduled me immediately. The car selection was amazing, and even though I had to drive 7 hours to get home the National car rental was the only bright spot in a very frustrating day. AND! I was able to ... read more

Tom S. 

on Yellow Pages

8 years ago

Recent trip which was combination vacation and business, and picked up SUV at O'Hare Airport. Service was excellent and car was clean and ready to go. No problems at return. But I left my $900 camera in the car and did not realize it until it was too late to go back as still catch my flight. I submitted a lost and found request over the phone and also a 2nd one when I arrived back home over the internet. Within about a day and a half, I got a notice that the camera had been found and options for either picking it up, donatin... read more

Debbie C. 

on Yellow Pages

8 years ago

I find at the O'Hare airport that the cars are turned over so quickly that they don't have time to adequately clean them in-between. I frequently receive cars that have dust, ashes, smell like smoke, trash in side them, etc. The check out service at the gate is good and the selection of vehicles is good, just wish they were cleaner. 

Tarun J. 

on Yellow Pages

8 years ago

I just like National. I used to have premium membership at Hertz for a few years and I just took their lack of service for granted. My American Express card introduced me to National about an year ago and I have used them a few times since then. Every time I walk away pretty pleased and satisfied. I think I will be staying with National for a long while. 

John D. 

on Yellow Pages

8 years ago

Everything worked as advertised, with easy pickup and dropoff. Only problem was that the car I picked up was the subject of a recall, and had to be replaced at the exit gate. No big problem, and handled well, but still prevents the 5-star rating. 

Denver D. 

on Yellow Pages

8 years ago

Able to pick up the right car, the attendant was very helpful to suggest Toll Transponder and fuel service. All in all a good experience. Tested the app to do quick checkout but it was not working yet .. understandable. 

Marian J. 

on Yellow Pages

8 years ago

Late night arrival we had to wait for a bus for about 20 minutes. National selection was good and the only service people on lot was the exit person. 

M H. 

on Yellow Pages

8 years ago

Had an issue at check-in. The manager took care of it immediately with above and beyond service. No company is perfect every time and this manager's ability to handle the less than perfect situation makes them stand out from the rest. 

Mike M. 

on Yellow Pages

8 years ago

Always an easy transaction and friendly service. this is exactly the way service should be delivered. Clean vehicles ready to go with little to no hassle ever! love it!