National Car Rental

Shawn B. 

on Yellow Pages

7 years ago

I wanted you to know that you have some of THE BEST Co- works in your organization at the ORD location. I flew into ORD at 4 AM to attend my brothers funeral Thursday. Getting the car was a breeze. But when I returned it today Friday, the agent had know idea the pain I was feeling from my hip replacement surgery as well my loss. But his smile and kindness was uplifting. In addition, he personally RAN to the manager, Paul Jonhson, to fix a credit card issue. Paul then RAN back out to me to provide additional service. The only... read more

Pete J. 

on Yellow Pages

7 years ago

I use National several times a month, luckily not from this location. I needed to change my reservation to a one way and the girl told me I needed to talk to Erich. After waiting for 17 minutes for him to finish with a single customer, he told me he couldn't help me an I had to contact National via phone. So here I was in their crappy little of site shelter calling National. It took me at least another 15 minutes to get someone on the phone and get the reservation changed. Finally got home at 1:20 am, sure would have been ni... read more

Nelson S. 

on Yellow Pages

8 years ago

Awesome place. Never renting from anywhere else. Quick process at the counter and very nice experience overall!! 

Robert W. 

on Yellow Pages

8 years ago

Quick and easy - went to the Emerald Executive Aisle, picked out a nice Jeep Grand Cherokee, spent about 2 minutes at the exit gate, and was on my way. Return was also quick and easy, and everything on the billing was correct. Pretty smooth. 

Steve V. 

on Yellow Pages

8 years ago

Wow. A very late rental, about 1245am, and there were at least 25 other customers. The woman at the desk got us all going very quickly. I really appreciated her efforts since I had a 2 hour drive. 

David V. 

on Yellow Pages

8 years ago

I am a emerald member and it took me 30 minutes to process out. I got the car waited to leave got on the toll way in Chicago only to look down and see I had less than an eighth of a tank of gas. shame on me for not checking, but shame on National for putting me in that position. Add insult to injury, I had to return the car full. 

George C. 

on Yellow Pages

8 years ago

Reserved a one-way rental in their website, was given an estimate of $9.75 after rewards credit. When picking up the car, was charged $12.49. No big deal. When returning the car, was shocked to get a bill of $78.78. I was never made aware of the extra charge and never agreed. Actually if I knew, I would never book it. It's clearly a fraud of ripping unknowing customer off with hidden charges. Be very careful when dealing with them. 

Mike B. 

on Yellow Pages

8 years ago

Had a good experience with National. Canceled with other lower cost option to go with the dependability of National. Their shuttle pickup is prompt and consistent and the option of the Emerald Aisle is my favorite feature. This particular trip there was no minivan immediately available, yet as soon as I mentioned it to an employee, one was brought up in minutes. The exterior had water spots all over the windows so I had to rewash it at our local car wash. That was no good. Overall I would recommend this location to others. 

Mary C. 

on Yellow Pages

8 years ago

First time using National at O'Hare there were no cars available even though we reserved one - had to wait in long line for cars to be brought into the lot. Second time, there were just a few cars so we ended up with one with massive amounts of dried mud on the driver's side floor.