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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My 96 year old grandmother will never be a patient again! She was told she had to come in for her prescription to be filled. We arrived only to be told her appointment had been cancelled after it was confirmed yesterday.
Business response:
Hi Marque, we're sorry you had this experience with us. When you have a moment, please direct message us your name, phone number and the office location so we can better assist you with this. Thank you.
Recommendedi really want to thank the family /crew at the Machensey Park Illinois location for there help with my eye glasses today. It was s wonderful experience!!! Everyone was very nice and helpful. I will keep coming back year after year .
Business response:
We're so happy to hear this, Angela! Thank you for letting us know about your wonderful experience and let us know if there's anything else we can help you with. :)
Customer service is terrible,went to the Savannah mall location,lens were not cut right to fit the frame ,they ordered new lens,no body told me the guy that fits the lens only works Tuesday thru Friday and is at lunch between 12 and 1. Brittney that works the counter was very rude,she really needs a lesson on some customer care.After two months I finally have my glasses, everyone in my family wears glasses.I will never go there again. If not for customers Brittney wouldn't have a paycheck. Maybe someone needs to make her a w... read more
Business response:
Hi Amber, we're so sorry you had this experience at one of our locations. When you get a moment, can you direct message us your name, phone number and office location so we can look into this for you? Thank you.
I dont recommend anything from them, the staff dont know what they are doing half the time, only the Dr does. The Mclean VA Branch...
Business response:
Hi Emile, this isn't what we like to hear. When you get a moment, can you direct message us your name, phone number and let us know more about your experience? Thank you.
Absolutely incompetent staff at the Clayton location. Broke my husbands glasses. Lost his new frames. Then said they were in when they weren’t. Been over a month since we ordered and still have no glasses!
Business response:
Hi Abigail, we're sorry you and your husband had this experience at one of our locations. When you get a moment, can you direct message us your name, phone number and let us know more about your experience so we can further look into this? Thank you.
Here is what MyEyeDr did. Stole my VSP benefit and refused to provide me with my glasses or return the benefit to VSP. Worst company EVER!! Even VSP cant believe what was done. It is an ongoing matter but according to VSP I am likely going to lose the benefit and not get my glasses. My only option is litgation in small claims court. T H E I V E S at the Valparaiso IN location!!
Business response:
Hi Joe, we're so sorry you had this experience with us. When you get a moment, please direct message us your name, phone number and store location so we can better assist you with this. Thank you.
I have never had an issue with the Eye Dr. In Terre Haute, Indiana. ON January 28th I stopped in to ask a question because I was about ready to order contacts. My question was answered. On February 12th I stopped in to order, and also asked about a discount card I have that My Eye Dr is on when you pull up the website. I was going to have them run both insurance and the discount card to see which is the better deal. I was quoted one price on January 28th and then when I was called back on February 13th was quoted a higher pr... read more
Business response:
Hello Kevin, thank you for taking a moment to speak with us today. Your satisfaction means everything to us and we're delighted to know that we were able to mend this situation for you. Our aim is to provide our patients with exquisite eye care in a warm and welcoming atmosphere. If you need any further assistance please feel free to reach us at myeyedr.com/patientrelations, we will be more than happy to serve you. Best regards.
First appointment went great, my eye exam was a breeze and the staff handled my daughters exam well also, the one young lady was extremely helpful with assisting me in picking out the frames I wanted as well which I appreciate so much. My issue comes when I went to pick up my glasses. They called me to pick them up so I drive 40 minutes to get them and put them on and OHHHH NOOOO they are WRONG the woman tells me I need to “get used to them” I let her know that there is no way these are anywhere near my prescription and I fe... read more
Business response:
Hello Leah, We have tried contacting you but had to leave a message. While we are pleased to hear that your initial visit was to your satisfaction, we regret to learn about the lack of customer service, and inconveniences you’ve experienced thereafter. Our aim is to provide your quality eye-wear in a timely manner and to keep you aware of any possible delays, or issues before we welcome you back for pick up. We truly apologize that we did not uphold this standard during your recent visit. We will be addressing this matter wi... read more
I had a great experience at the Grayslake, IL store! My exam was excellent and all the staff was so wonderful at helping me choose the right pair glasses. I just got them back and LOVE them! The select of frames was great, lots to choose from and the lenses I ended up getting for my glasses are amazing!
Business response:
Hello Martha, we're overjoyed to hear that you had a marvelous experience at our Grayslake office! Our aspiration is to provide our patients with wonderful eye care with friendly and professional customer service. We appreciate your kind words. Please don't hesitate to reach out if you ever need anything, we will be more than happy to help. Best wishes.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 415 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open at 10:00 a.m.
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