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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I had to wait over 2 weeks for an appointment, as of today I’ve been waiting over 3 weeks for my new glasses. Every time I call them, I get a different story of WHY I haven’t gotten them yet. They have not called ME once! Next time, I will go somewhere else.
Business response:
Hello Ginny, we're saddened to hear that you've experienced difficulties with getting your glasses. Our goal is to provide high-quality eyewear in a timely manner to meet our patient's vision needs. We regret to see that we missed the mark and want to look into your situation further. If you could provide your contact information here at myeyedr.com/patientrelations, we would be more than happy to make this situation better. Best regards.
They are very unprofessional! Made an appointment gave my insurance information and when i arrived to my appointment they said my insurance was not active! They refused to call the number on the back of the card to verify. They were rude and wasted my time. I will never use them again.
Business response:
Hello Missy, we regret to see that you had a negative experience before your appointment. Our purpose is to provide our patients with quality eye care in a convenient manner with superior customer service. We're upset to see that this wasn't shown during your visit and would like to get some more information about your experience so we may pass it to our upper management team. Please reach us at myeyedr.com/patientrelations and we will be more than happy to assist.
Do NOT go to the one in Harrisonburg, VA! Me and a friend both had our glasses made there and had to send them back 3 times! I still CAN NOT SEE out of mine! My granddaughter just got hers today after waiting for them FOR 2 MONTHS for them to come in!!!! After the money I had to pay for mine, I should be able to see out of them! RIDICULOUS! OVERPRICED!!!!!!
HORRIBLE- PROMISE BROKEN NEVER RECEIVED CONTACTS WRONG SCRIPT. I see better with my old contacts I expect a full refund 1776 I Street Washington, DC
Business response:
Hello Craig, We’re very disappointed to hear that we have not met your satisfaction during your recent visit. We strive to achieve optimal vision for our patients by making sure that your prescription is to your specific needs. Thank you for allowing us the opportunity to further address your concerns by scheduling a recheck for the doctor to make changes to your comfort. We look forward to better serving you on your visit coming up. Best regards.
Dunkirk Maryland Location- My son had an eye exam in August 3 weeks before leaving for grad school. Was told contacts would be available to be picked up within a week of them ordering. Called 3 weeks later and was told they still weren’t in. Called every 2 weeks and got the runaround. In November they said they would re order them and just kept giving me trial pairs here and there to send to him. Beginning of January still no word so we go into the location in Dunkirk and they tell us they mailed them to us in August. No one... read more
RecommendedI went to the Madison, AL location on Highway 72 to pick out some glasses and everyone was super nice and helpful! Darren walked around with me and helped me pick out my glasses. He was so friendly and extremely helpful! He really went above and beyond helping me!
Business response:
Hi Lindsay, thank you so much for taking the time to share your experience with us. MyEyeDr truly strives to provide 100% customer satisfaction by going above and beyond for our valued patients. We're excited to know that Darren provided you with such quality care. We’ll be sure to share this amazing feedback with him and our staff in the location. We look forward to seeing you again during your next routine health eye exam. Have a wonderful day!
I called the location in Downtown Birmingham on Jan 3 to make an appointment because I had misplaced my glasses and need new ones. They scheduled my appointment for that afternoon at 230. I went on my lunch break, which I informed them of that when I called to make the appointment and they said it was fine they would make sure to have everything done in the hour. I get there and they don’t have my appointment. They add me for 10 minutes later and said they would still make sure I was done in an hour. I was there for 2 hours,... read more
I had the worst experience ever getting glasses in 42 years. The person who assisted me was very sneaky and misleading. I went in to make an appointment for an exam. They saw me right away. When I sat with the man who was to help me with my glasses he did somethings on the computer and said it would be over $500 for two pairs (1 regular and 1 reading) after insurance and this was for my lenses only. I was to bring in my frames. After I left I went online to review my eye benefits which said $50 for single vision, $45 for ant... read more
Business response:
Hello Anna, it's disappointing to learn that you've experienced difficulties when ordering glasses. We strive to help every patient live their best life by providing thorough exams and high-quality eyewear in a convenient manner. We regret to see that this wasn't shown and would like the opportunity to make this situation better. We tried reaching out but wasn't able to get a hold of you. If you need any further assistance you can also reach us at myeyedr.com/patientrelations, we will be more than happy to serve you. Best Re... read more
high prices, glasses broke in less than a year of careful use, no warranty, no repairs, no replacement parts, terrible customer service.
Business response:
Hello Darryl, we're saddened to hear that you had a negative experience. Our mission is to provide excellent care by fitting our patients in high-quality eyewear while providing friendly and knowledgeable customer service. We regret to see that we have fallen short of our standards and will be providing your feedback to our management team to further improve our services. If you need any further assistant please feel free to reach us at myeyedr.com/patientrelations, we will be more than happy to serve you.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 411 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open tomorrow at 11:00 a.m.
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