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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedThankful for Dr. Price of the Wake Forest, NC location for assisting me during this pandemic. I am due for an exam and was having difficulties reaching someone for an appointment or emergency prescription during Covid 19 office restrictions. He handled this with ease and provided a resolution within 30 minutes. I had been contacting the Briar Creek Location for a week. I am thankful there is still good help, even in the midst of a global crisis.
Business response:
We're so happy to hear this, Roberta! We will make sure this feedback gets over to the right person so Dr. Price is recognized for going above and beyond for you. Thank you so much for letting us know about your experience. Have a fantastic day! :)
I want to thank Jonathan S. so very much for helping me this morning. I was in an situation where I needed my eyeglass prescription desperately. I sent a message via FB messenger and had my prescription in less than 1 hour. Jonathan was very kind and understanding and he deserves a raise!
Business response:
We love hearing about our employees providing outstanding service to our patients, Maureen! Thank you so much for sharing this with us. We will make sure Jonathan receives the recognition he deserves. Have a wonderful day! :)
I swear once I receive my order, I'm no longer going to be a customer. The most unprofessional and unreliable business I have ever had to deal with.
The customer service is amazing...as long as you don't any issues. Me and my 2 kids ordered our frames 02/13/20, their glasses came in within a few days with no issues. My lenses came in uncut and after having to ask the manager several times what needed to be done to get my frames I got fed up and went to a different location since I had already paid. My replacement order was placed 02/27/20 and I still do not have my glasses. I was offered sunglasses to help smooth things over, that order was placed on 03/11/20 and I have ... read more
Patient Relations seems to be uninformed on the status of anything. They seem to just be present to fulfill a technical requirement to show some kind of customer service rather than providing actual service. I'm still waiting on the second batch of lenses after the in-office visit resulted in fouled lenses for my regular glasses and sunglasses. I've asked twice for information on progress, and was told to contact the local office after the quarantine lifted. Don't they ave access to some kind of database? Don't they have con... read more
Business response:
Hi Jeffrey. We sincerely apologize for any frustration. We're dealing with a high volume of inquiries and are doing our best to work through them all and address our patients' needs during this time. Please send us a private message with your full name, phone number and email address, and the MyEyeDr. office location you use so we can have someone from our patient relations team follow up with you and help you with your order. Thank you.
Horrible service. they route everything to a call center now. call rep wouldnt even let me ask questions. just told me to use online system. after 4 calls in two weeks, I finally recieved ancall back from the local office. I missed the call during to a conference call for work and after 3 more calls still no follow up. how many of you KNOW every detail of your contact prescription so you can order them yourself??? I WILL be finding a new eye doctor as soon as the restrictions on staying home are listed.
Business response:
Hi Debra. We sincerely apologize for the delay in response and understand your frustration. We're dealing with a high volume of inquiries and are doing our best to work through them all and address our patients' needs during this time. Please send us a private message with your full name, phone number and email address, and the MyEyeDr. office location you use so we can have someone from our patient relations team follow up with you. Thank you.
Do not and i mean do not...do business w/MyEyeDr..
Business response:
Hi Gunther, we're sorry to see this. Would you mind sending us a private message with your full name, phone number and email address, and the MyEyeDr. office location you use and let us know what's going on? Thank you.
Hi, I ordered glasses for my daughter in Feb and yet to receive the glasses. I was told to collect few weeks back on Sat and the store was closed. I have been a regular customer for many years and not communicated on any steps to receive the glasses. MyEyeDr bear location in DE.
Business response:
We're here to help, Shriram! Could you please send us a direct message with your daughter's full name, a phone number and email address to contact you about this? We want to look into this for you. Thank you.
I have had so many issues. Ordered glasses in January haven’t gotten them - both pairs paid in full. Tried calling customer service and left 3 messages, no one has called back. I want my money back
Business response:
Hi Melissa, we're so sorry to hear this and want to help. When you have a moment, can you please private message us your full name, phone number and email address, and the MyEyeDr. office location you use? Thank you.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 403 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com