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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedI attended the Location in Mt. Pleasant SC with Dr. Brad Majors, he was very professional and knowledgable. After my great eye exam the lady who helped me choose new contacts was welcoming, helpful and hardworking despite the fact that they were understaffed. Great experience overall!!
Business response:
Brianna, we're so happy to hear this feedback and that you had a great experience with us! We will make sure to recognize this MyEyeDr. office location for their outstanding customer service. We hope you love your new contacts too. 😊
MyEyeDr in Winter Haven, Florida is HORRIBLE. The entire Receptionist area needs to be terminated. I called 3 times in one day only to be answered by a receptionist each time after being on hold for 10 minutes or longer each time. I was given wrong information each time with assurance. To make a long story short, I sent my son to the office to pick up an item that they clearly said could be done but when he got there as usual they took forever to answer the phone in reference to the item and then said he couldn't pick it up.... read more
Business response:
We're so sorry to hear about your experience, Stephanie. Could you please send us a private message when you have a moment so we can look into this more for you? Thank you.
This company has been horrible. I have been waiting 4 months for a refund. Seriously whatever you do don't pay out of pocket. When they determine you have coverage , and still won't give your money back
Business response:
Maria, this is not the kind of experience we want you to have. Please send us a private message when you have a moment and include your contact information, along with which MyEyeDr. office location you use, so we can look into this for you. Thank you.
I have been using the office in downtown Denver for 2 years. The personnel are very kind, but I have experienced consistently slow and unreliable service in acquiring glasses and contacts. I learned yesterday the emergency contact order I've been waiting 2 weeks for was never placed. Again, these are nice people, but I recommend using another eye dr. for your needs.
I had an appointment for today. No call from them saying that they are closed no nothing. I called January to set up an appointment. they told me that they couldn't do it to call back in February. I did just to get appointment for May 19. Cause they said that they are only working 2 days a week. I need my eyes checked and they don't care about me or my health. They known about it in January.
Business response:
Katina, we're so sorry this happened. Please private message us when you have a moment and include your full name, phone number and email address, and the MyEyeDr. location you go to so we can help you with this. Thank you.
I have to start off with saying that the actual optometrist was very good. I enjoyed having her do my exam because she was nice and polite and high energy. That is where the good stopped. I ended up getting glasses and had to pay $330 for them. After 6 weeks I still didn't have them and tried to cancel the order. They told me they were going to be here the next day and they were, but it was too late. I wanted to return them. Now 2 weeks after that I never got my refund, I never got my return label emailed to me, and the lens... read more
Business response:
Michael, we're so sorry to hear about your recent experience with us. Please send us a private message when you have a moment so we can have our team look into this issue for you. Thank you.
Due to deficient vision sometime in the middle of March I visited Saint Pete's 4th St.N My Eye Doctor's location and after examining eyeglasses were prescribed. delivery date was promised for 10 days after order and payment. I ordered and paid and I am still waiting for delivery. The store is closed and calls are not answered by staff. only answer is from a call center and attendant says she only takes messages, they will call back. Nobody has called. My glasses haven't arrived and I am out of eyeglasses and money. insurance... read more
Business response:
Hi Pamela - This certainly isn’t what we want to happen and we understand your frustration.☹ Please private message us with your full name, phone number and email address, and the MyEyeDr. location you go to so we can help you with this. Thank you.
This company is trash!! They want to inconvenience the customers and have them drive across town to a store they know nothing about! My area of town need care too!!!!
Business response:
Eye health is an essential part of overall health. That's why we've worked hard to re-open a select number of MyEyeDr. locations. Please check the link below to see if your location has been cleared to open with new safety precautions in place: https://bit.ly/3dPITLD If you can’t find an office close by or that you're comfortable visiting, please send us your full name, phone number and email address and which MyEyeDr. office location you usually use so we can better assist you with your eye care needs. Thank you, Marcus.
Actually ship my order within 30 days.
Business response:
Hi Chase, please send us a private message when you have a moment so we can help you get an update on your order. Thank you.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 403 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com