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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Louisburg, NC. Last visit ever to this location. I’ve been a customer at this location prior to it being swallowed up by the My Eye Doctor franchise. I requested new lenses in existing frames which were previously purchased at this business just over a year ago. Simple request, right? Not even close. First I was asked if I had an appointment. I did not. Second, I replied that I do not want an exam, just replacement lenses which by the way, they had done for me previously. They informed me they couldn’t do that without an app... read more
Business response:
Hi, George. We're really sorry to hear about your experience and will share your feedback with our team so they can look into this matter further. If you would like to be contacted by our patient relations team, please send us a private message with your phone number and email when you have a moment. Thanks!
RecommendedI really like the staff at MyEyeDr in Stowe VT, however, I bought a pair of Tom Ford glasses today, and they came without their certificate of authenticity, and without their original box. The had their case and wipe, but not the box the case comes in. That's pretty unacceptable for frames that cost over $400, and over $600 with lenses before insurance. I've never heard of not getting the original certificate of authenticity/warranty card and original box for more high end glasses.
Wish Shaffer never sold out to this group. Terrible Customer Service. Blanket policies that don't protect the public from COVID, but instead risk the health of those with underlying health conditions. Wouldn't recommend going to this chain of eye care providers.
Business response:
We sent you a private message to learn more, Aimee. Thank you.
RecommendedI really like the staff at MyEyeDr in Stowe VT, however, I bought a pair of Tom Ford glasses today, and they came without their certificate of authenticity, and without their original box. The had their case and wipe, but not the box the case comes in. That's pretty unacceptable for frames that cost over $400, and over $600 with lenses before insurance. I've never heard of not getting the original certificate of authenticity/warranty card and original box for more high end glasses.
RecommendedI really like the staff at MyEyeDr in Stowe VT, however, I bought a pair of Tom Ford glasses today, and they came without their certificate of authenticity, and without their original box. The had their case and wipe, but not the box the case comes in. That's pretty unacceptable for frames that cost over $400, and over $600 with lenses before insurance. I've never heard of not getting the original certificate of authenticity/warranty card and original box for more high end glasses.
Wish Shaffer never sold out to this group. Terrible Customer Service. Blanket policies that don't protect the public from COVID, but instead risk the health of those with underlying health conditions. Wouldn't recommend going to this chain of eye care providers.
Business response:
We sent you a private message to learn more, Aimee. Thank you.
Wish Shaffer never sold out to this group. Terrible Customer Service. Blanket policies that don't protect the public from COVID, but instead risk the health of those with underlying health conditions. Wouldn't recommend going to this chain of eye care providers.
Business response:
We sent you a private message to learn more, Aimee. Thank you.
Wish Shaffer never sold out to this group. Terrible Customer Service. Blanket policies that don't protect the public from COVID, but instead risk the health of those with underlying health conditions. Wouldn't recommend going to this chain of eye care providers.
Business response:
We sent you a private message to learn more, Aimee. Thank you.
RecommendedI really like the staff at MyEyeDr in Stowe VT, however, I bought a pair of Tom Ford glasses today, and they came without their certificate of authenticity, and without their original box. The had their case and wipe, but not the box the case comes in. That's pretty unacceptable for frames that cost over $400, and over $600 with lenses before insurance. I've never heard of not getting the original certificate of authenticity/warranty card and original box for more high end glasses.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.7 star rating with 430 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open at 10:00 a.m.
Need help? Contact us.
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