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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Customer Service doesn't apply here. As previously stated they will not advise you of additional charges until after the fact. 2 they charged me for 2 exams ( only did 1 mind you) . My son and myself had the same exact procedures done , his was 10.00 mine was 130.00. I paid it and took it up with my insurance company..they are even perplexed. I called back , talked to Julie and her Manager only to be told that I needed to call my Insurance company for an explanation..complete dead end. Just beware that this establishment wil... read more
Business response:
Hi, Chris – This certainly isn’t what we want to happen and we understand your frustration.☹ Please private message us your full name, phone number and email address, and the MyEyeDr. location you go to so we can look into this. Thank you.
Heads up to anyone who is hearing impaired during the Covid-19 pandemic. The 5th Street Station branch in Charlottesville does not have and are not willing to obtain face shields or clear masks so that deaf/hard of hearing customers can lip read. They recommend you go to a hospital clinic. This is not acceptable.
So took them over a month and half to make my glasses and they never called back when they said they would. Multiple goof ups like sending it to lab that didn’t make my prescription strength and finally they sent it ... to wrong address
Business response:
We're so sorry to hear about your experience. Please send us a private message including your full name, phone number, and which MyEyeDr. office you visit when you have a moment. Thank you.
Took my 7 year old daughter to pick up and get adjusted with her new glasses. this is her first time needing to wear glasses. we had to wait a week for an appointment. when we get there, we call the # on the door as it says to do. they say they'll be out. a giy comes to the door but holds it open with his foot and proceeds to put the glasses on my daughter. I was baffled. he says wait a second, goes back in, leaves us standing outside in 90° heat, comes back out again, holds the door with his foot and puts them on her again ... read more
Business response:
Hi Sherri, we're sorry you had this experience at one of our locations. :( When you get a moment, can you private message us your name, phone number, and the MyEyeDr. office location so we can look into this further? Thank you.
First of all if you do go here, insist that you know what the upfront charges will be regardless of your insurance. When I made the appointment I asked and was told that I would be charged according to my insurance. Not true. I was charged $135 over what my insurance was at the time. When I went to order contacts I was told my insurance had already been used ($120 for a trial pair of contacts). After getting that straightened out, I was told 5-7 days to get them. After not getting them on the 8th day I called and was very ru... read more
Business response:
Stacy, we're so sorry this happened and apologize for any frustration this caused. Please send us a private message with your full name, phone number and which MyEyeDr. office you visited when you have a moment. Thank you.
I brought my son in today for his first eye appointment. Luckily, he did not need glasses but I still had to pay a 20 dollar co-pay. I was not informed on the phone at anytime that I would have to pay a 20 dollar co pay. What if i didnt have 20 dollars on me? Luckily, I did, but it was the last 20 dollars I had to my name, until my next pay. Had I known there was a copay, I wouldve just rescheduled his appointment until i had enough money.I am extremely upset with this service and am even considering taking my son somewhere ... read more
Business response:
Hi, Jessica – This certainly isn’t what we want to happen and we understand your frustration.☹ Please private message us and include your full name, phone number and email address, and the MyEyeDr. location you visit when you have a moment. Thank you.
ZERO Quality Control error on 2 pairs of glasses the prescription was entered incorrectly in the system would take a person 1 minute to review before sending. Please update your website because no one is getting their glasses within 7-10 days.
Business response:
Michael, we're sorry to hear about your experience. Could you please send us a private message with your full name, phone number and email address when you have a moment? Thank you.
Terrible. Spring Mills Location in Martinsburg WV. Waited over an hour for doctor, no apologies whatsoever. Glasses that were supposed to be in with 7-10 days are still not in after 4 weeks apparently but I wouldn’t really know because they never answer the phone or return messages.
Business response:
Holly, we're so sorry to hear this. Could you please let us know your full name, phone number, and email address in a private message so we can look into this further? Thank you.
Poor leadership from the manager of the middleburg office. incompetent staff ordering the wrong glasses. Still waiting on on return call for an appointment, of which I have left 6 messages and received no return call. 7.21.20, 7.22.20. And both of the original appointments were screwed up.
Business response:
Hi Claude, we're so sorry you had this experience at one of our locations. When you get a moment, can you private message us your full name and phone number so we can help? Thank you.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 411 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open at 9:00 a.m.
Need help? Contact us.
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