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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
These people are absolute clowns. Sham of a business. No customer service, don’t care can’t get a simple copy of my RX. No one answers the phone. F joke.
Business response:
Hi, Rex! We're sorry for the delay and appreciate your patience. We have asked our team to follow up with you as soon as possible to help you get a copy of your prescription. Thank you.
I went to them for years even before name change. Recently I am very dissatisfied. I love Dr. Patel at the Woodstock location and hate losing her as my doctor. Because of another employee, Natalie lying about several things and the manager at the Kennesaw location not doing her job, I have found another practice.
Business response:
We just sent you a private message, Carmen. Thank you for bringing this to our attention.
I went to MyEyeDr. with a new prescription to get a new pair of glasses. I gave them my insurance card (not a fly by night, btw), and she couldn't find benefits for eyeglasses, only the exam. I told her that was wrong, so she looked again, and finally found them. Then, after we went through the process of writing up the order (I was using my old lenses, which I'd gotten there and really love), she told me that the cost would be almost $200 for the lenses. I told her no, that was wrong, because the lenses should be completely... read more
Ordered contacts online with them over 3 weeks ago and still don't have them. I've called and messaged multiple times and got the run around. They will never get my business again.
Business response:
Hi, Clint! We received your private message and replied to you there. Thank you.
I don’t recommend any location because of how they treat employees and former employees.
Business response:
We take this seriously, Zac. We sent you a private message so we can learn more. Thank you.
Recommendedthe best! professional courteous timely
Today while trying to get to my appt. the office was locked, I was asked to change out of my mask into an unwrapped masks laying out on a table. If was unprofessional.
Business response:
Hi, Kathleen! We received your message and have responded to you there. Thank you.
If the likes of a GENUINE OFFICE MANAGER cares to give me a call to discuss my "1 star" rating, have at it! Until then, we'll be filling in the masses of the level of BS I received today from an employee who ATTEMPTED to "make up new rules as she went along!" But, THIS IS the typical nonsense an out-of-touch entity gives EVERYONE TODAY in this 21st century! I have no trouble putting an end to the ramblings of such employees when their MOUTH FAILS TO DISENGAGE so THEIR EARS GET A CHANCE TO DO THEIR PART! BTW! MY NEW GLASSES W... read more
Business response:
Gregory, we would like to learn more about your experience. Please send us a private message with your full name, contact information and the office location you visited. Thank you.
Customer service is HORRIBLE. I am on week 5 of waiting for a paper check in the mail. This is absolutely ridiculous!!! I was also suppose to be contacted by the district manager and/or someone at the office once they did some “research”. What’s to research? I returned the contacts, and once it was complete, I was informed it would NOT be going back to my card, but instead in the mail... and they “weren’t sure” exactly how long it would take, probably 4 to 6 weeks. This is completely unacceptable. YOU HAVE YOUR PRODUCT, I WA... read more
Business response:
Julia, we're so sorry to hear about this and would like to help. Please send us a private message with your contact information and office location so we can have our team look further into this for you. Thank you!
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 403 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
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