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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedThey’re nice and extremely helpful. Great suggestions and options
Business response:
We're so happy to hear this, Jamie! Thank you for letting us know about your experience and let us know if there's anything else we can help you with. 🤓
Customer Service really very bad. I had my and my son eye examined and ordered for lens and frame, they promised it will be completed by one weak or so. When I connect for reason of delay they are having their own story, I requested to cancel my order, they said we are sending today and will send you tracking number, still I am waiting my order/tracking number or cancel order confirmation and return my money back from last 2 weeks. it really sucks.
Business response:
We're sending you a private message so we can learn more, Ahmad. Thank you.
Yup Arrive with our clean mask, but we were asked to take our mask off in the office, to put on a clean mask, but I have no idea if anybody cleaned their hands. My daughters mask did not even fit her face. And nobody was wiping anything down. And then we got to the office, and i hen Dr had my daughter take her face mask off to do exam! wow
Business response:
Kathleen, we take your concerns seriously. We sent you a private message requesting the office location and your contact information so we can look into this more. Thank you for bringing this to our attention.
The Manager Karen at the Chippewa Office in Beaver Falls Pa was very rude and nasty. She was not professional at all. Before My Dr took over it was great now not so much. I am taking my business else where
Business response:
Hi Ashley, we're sorry you had this experience at one of our locations. When you get a moment, can you direct message us your name, phone number, and anything else about your experience so we can further look into this? Thank you.
4605 Kirkwood Hwy Suite A, Wilmington, DE 19808 Though very friendly and luv the frames, the LENS ARE HORRIBLE>>> >>They texted that my glasses ready for pickup AFTER they closed >>called next morning at 8am= on hold for OVER FORTY-FIVE MINUTES I understand that our "new normal" causes timing delay but >>MUST REPLACE A THIRD TIME= COMPLETELY POOR LENS QUALITY Having great insurance($50 co-pay) my out-of-pocket is now OVER $300 in the THREE attempts to correct these dysfunctional lens AND... iAm STILL WAITING @_@
Close the doors. Your Norwalk and Westport Connecticut stores are terrible. There is zero customer service on any level from top to bottom, nothing but stories and total incompetence. No follow up, if you don't call them you will get no answers,and you get nothing but stories and lame excuses. I have been waiting 9 months for my prescription sun glasses. The glasses have been sent back 4 times as the prescription was wrong, and my regular eye glasses were sent back 4 times, wrong script, forgot transition lenses, and anti gl... read more
Business response:
Hi, Richard – This certainly isn’t what we want to happen and we understand your frustration.☹ Please private message us your full name, phone number and email address so we can help you with this. Thank you.
Worst eye glass company in the world. Took my nephew there a month ago and still don’t have his glasses the way we ordered them. And now you call and no one answers to see if his glasses are in for the third time. Will never recommend myeyedr to anyone.
Business response:
Hi Andy, we're so sorry you had this experience with us. When you have a moment, please private message us your name, phone number and office location so we can better assist you with this. Thank you.
I am a returning customer and of course I am aware that this time is very different from others; but unfortunately my experience in trying to make an appointment has been awful. I called on Monday, July 27th at 4:22pm spoke with a female receptionist, I asked if MyEyeDr accepted CIGNA and she took some information and assured me that someone was going to get back to me (2 weeks later I am still waiting for that call). On Saturday, August 1st I took action and went online and booked an appointment (which was way faster to do)... read more
Business response:
Claudia, we're so sorry you had this experience at one of our locations. When you get a moment, can you private message us your name, phone number and office location so we can look into this for you? Thank you.
I was overcharged and they still haven't filed an insurance claim.
Business response:
Jessika, we're sorry to hear this and want to help. Please send us a private message with your full name, phone number, and the MyEyeDr. office location you visited. Thank you.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 403 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 8:00 p.m.
Need help? Contact us.
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