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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I have been waiting since March for my glasses. I really needed these. I Called corporate twice they told me the exact day the glasses came in they said I would receive a text when they were ready. I finally got the text, I went to pick them up was told to stand outside and wait in the cold and wind, finally after about 15 minutes I was allowed to come in to get what ? NOTHING but a rude woman who lied to my face saying my glasses just got there Monday and they where just lens. No glasses. I was asked when they would come in... read more
Business response:
Hi Lisa Marie! We understand your frustration & would love to help. Please send us a private message with you contact information. Someone will be reaching out to you.
I ordered essential and expensive glasses prior to the COVID quarantine and when I went to pick them up, I was told that the lenses were delivered but not the frames? How does that happen? its been 4 months and ive contacted them multiple times with no reply. I have been going here since I was a child and I do not recommend. The patients need are not cared for.
Have a contact # or email.
Business response:
Jutta Slade. Please private message us you contact information. We would love to help.
OPEN UP THE STORE SO PEOPLE CAN PICK UP THEIR GLASSES!!!!!!!
Business response:
Hi Dawne, we are in the process of re-opening some of our office locations during this time. When you have a moment, please send us a private message so we can try to help you resolve any order issues. Thank you.
contact your clients when I send you several emails about my bill
Business response:
Good morning! We understand your frustration & apologize for the inconvenience. We will be reaching out to you shortly.
Update: After writing this review, I called my local store and told the answering service I needed a call back. The district manager in my area called me and arranged for my eye glasses to be picked up. The woman working actually dropped them to my house for me. It took a lot of persistence, calling and begging but they made it right for me. have used the same eye doc for 21 years. He recently switched to MyEyeDr. This is THE WORST COMPANY I HAVE EVER DEALT WITH. My appointment was March 6. I was promised my eye glasses by M... read more
Business response:
We're glad you were able to get your glasses and we apologize again for your experience, Stephanie. We will be sharing this with our team so we can look into it further and work to improve in the future. Thank you!
Adopt a patient centric philosophy and practice. This may be good for eye doctors but interacting with a call center in North Carolina who has no idea who my Dr is or how to address my vision questions is frightening. They dont seem to have easy access to clinicians or even healthcare professionals. Now that I know Goldman bought My Eye Dr it makes sense. Perhaps Goldman will do to healtchare what they did to the mortgage industry in 2008. Who would go to Goldman Sachs for healthcare, the most personal of interactions?
Business response:
Hi Michael. We apologize for your experience and understand your frustration. Please send us a private message with your contact information. We would love to help.
I'm not sure I've ever written a negative Facebook review before, but myeyedr and affiliates are the WORST. I paid my bill in full in Dec 2019, and in Feb 2020, I received a random additional bill in the mail. I tried using the link provided in the bill and it says "campaign expired" --- what does that even mean in regards to a medical bill? I've called 4 phone numbers trying to talk to someone --- one from the bill, the local office number and the national customer service number to find out what is going on with MyEyeDocto... read more
I became a number today . No longer the Personal Care I had with my previous experiences. MyEyeDr. Recently purchased the New Berlin WI location. For 20+ years I have seen Dr. Ziegler. He is by far the Best Optometrist I have ever seen. I had only seen Dr. Leffingwell on one occasion. Together they had an amazing practice. There Staff had been helpful, informed and compassionate. I call on 5/24/2020 to order contacts and see if I could get an appointment because I feel I have a smudge on my eye . I am told they are only seei... read more
Business response:
Good morning Dawn! We are sorry to hear about your experience & would love to help. Please send us a private message with the best contact information for you. We will reach out to you today.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 403 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 8:00 p.m.
Need help? Contact us.
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