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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedThey have a wonderful. eye doctor there But one. person Want to charge me taxes? On what the insurance has paid? And I refuse to do so. They can keep their glasses.
Business response:
Hi Arthur, thank you for your all-star recommendation. We do value our patients opinions and we appreciate you bringing this to our attention. We intend to send your response to our upper management team so we can welcome a larger selection of items that will benefit every patient's lifestyle. Warm regards.
BY GOING OUT OF BUSINESS
Customer service in Gainesville, VA is nonexistent. A promise date is mere speculation. Also will not communicate when and why the dates get moved. The techs that sell the glasses do not know the product nor what lens fit what frames. I have a tough prescription , so just tell me, no, if you can't do something...do not waste your time nor money.
Haines Fl I went in beginning of December 2019 and purchased a pair of glasses. They final arrived beginning of January however they were not my glasses. They said they would reorder they would be ready in a week well it’s the beginning of February I still do not have any glasses at all they sure took money for. I been calling for week. I finally talked to the manager Jake last Thursday after being told ever excuse possible while he could not talk to me after hurting me off the phone he said he would look into it and call me... read more
Business response:
Hello Sandy, we attempted to contact you, but had to leave a voicemail. We sincerely apologize for the experience you have described regarding the make of your order, and lack of follow up in reference to the status. It is never our intentions to not meet the standards of our valued patients, and we regret to learn of your dissatisfaction. We have addressed your concerns with our management team so that we can implement immediate changes in the way we serve you. We have confirmed your order as in and ready for pick up at you... read more
DO NOT ever go to the MyEye doctor in LaPlata, Maryland. They are the WORST!!! Manager does not return calls, the staff have no idea what they’re doing. I have eye insurance, it covers my exam. After being seen by the doctor, they added an additional $80 for a “contacts” exam. In my opinion, they should tell you this BEFORE the exam!! Staff was supposed to order me a trial pair, they never ordered a trial pair. They will not get my money ever again!!
Business response:
Hello Alison, we're dismayed to hear that your last experience has been less than great. Our target is to serve our patients by providing convenient care with excellent customer service. Your satisfaction matters to us so we would like the opportunity to look into your situation further. If you could provide your contact information here at myeyedr.com/patientrelations, we would be more than happy to make this situation better. Best regards.
My family has been going to the MyEyeDr. in Woodbridge, VA for nearly 20 years. Today I had what was supposed to be just a regular annual eye exam and it was a complete nightmare. I was seen by Dr. Nicole Salomone, my original appointment had to be rescheduled and had I known I would be seeing Dr. Salomone, I would have asked to move the appointment. My daughter saw her last year and it was extremely traumatic for her. The doctor was overly familiar and spoke to my daughter l...Continue Reading
Business response:
Hello Melissa, we sincerely apologize for the experience you have described. Our goal is to provide exceptional services to our patients during each encounter with our offices. We truly regret to learn we have fallen short of that standard and would value the opportunity to speak with you further regarding your concerns. Your feedback is essential to the daily operations of our offices, and we will be addressing this with our upper management team to ensure we are following through on providing the optimal care you and your ... read more
I went there with insurance and still have to pay 150.00 that's false 0+0 the ppl were fine but its suxj a lie when it's time to get check up going somewhere elde.......
Business response:
Hello James, we certainly do apologize for any miscommunication regarding your specific insurance coverage. We understand the importance of providing a thorough understanding of the benefits being utilized during the time of your appointment. We will be addressing your concerns with our management team to ensure we are offering the best care possible to our patient. In the meantime, please do not hesitate to contact us directly at myeyedr.com/patientrelations, for any additional questions or concerns. Best regards.
I am beyond frustrated with my experience! (Crescent Commons location)I was told it would take 2 weeks for my glasses to come in which I already thought was a long time, then yesterday was the promise date that was printed on my receipt and I still hadn’t been called. I called today and said it had been over 2 weeks and they put me on hold for 5 minutes, came back to tell me that my glasses were not back yet and they really are not sure why and that it could be that the frames were on back order or something but that they wo... read more
Business response:
Hello Emily, we're upset to hear about your experience. Our goal is to serve our patients by providing high-quality eye care in a convenient and reliable manner that best suits our patient's vision needs. We tried reaching out but wasn't able to get a hold of you, so we've left you a voice message. If you need any further assistance please feel free to reach us at myeyedr.com/patientrelations, we will be more than happy to serve you. Best regards.
Louisburg N.C. I would have been better off going to Walmart. The eye doctor was good and helpful. Only complaint is that I wanted reading glasses and ended up with computer ones. My fault I should have stood my ground and not let her talk me into it. The person who helped me with the glasses tried to add every extra cost she could. Wasn't much help with the glasses and was kind of trying to get through the process as quickly as possible. Perhaps if she took her time they would not have fouled up my order. 7-10 days later we... read more
Business response:
Hi Thomas, we truly regret the experience you've had with us. As our patient, your satisfaction is our highest priority and it is unsettling to learn that we did not uphold that standard. We require efficient service from each of our staff members. To better improve our facility, we have forwarded your concerns to our upper management team, who will address the office accordingly. In regards to your wife's frame, we are more than willing to assist. Please visit any MyEyeDr location for assistance; a scheduled appointment is ... read more
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 403 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 7:00 p.m.
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