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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Customer service is horrible. The Drs I seen were nice but the women that handle the glasses are nasty women and should be retrained on how to speak to customers. I have never had to have glasses in my life and unfortunately I have to have them now so I am waiting to get this refund so I can go to a different optometrist to get glasses I need for driving. When Asked for a refund I left my glasses with the manager and was told I would get a refund in the form of a check and have not received anything yet. Company has over $30... read more
Business response:
Hi Sonia - We completely understand how frustrating this experience has been for you and want to help. When you get a moment, will you send us your personal information (email and phone number) so we can have our team look into this? Thank you.
Received a message this morning 7/1/2020 that my eyeglasses are ready and to call and schedule for pickup/fit check. I called and the soonest to get me in is 7/6/2020. I understand there is a global pandemic, and it happens to be a holiday weekend but I’m really devastated right now as I haven’t had glasses for weeks due to my prior pair breaking. I even paid a large sum out of pocket at the Ballantyne location to get a set of contact lenses same day which was not offered to me at the South Blvd location. And now I have to w... read more
Pelham EYE CARE IN PELHAM HAD A BETTER CUSTOMER SERVICE THAN THIS NEW COMPANY MYEYE DR.
Business response:
Hi Mary, we're sorry you had this experience at one of our locations. When you get a moment, can you direct message us your email address and phone number and let us know more about your experience so we can further look into this? Thank you.
We changed our mind and tried to cancel the eyeglasses the next day after visiting the office and have been told that they cannot be cancelled. We were advised that it would take 3 weeks to receive the glasses because they are running so far behind on orders. Now they cannot be cancelled due to they have already started making them the very next day. If that's the case why would it take 3 weeks to receive them. Something doesn't make sense. This is very poor customer service.
Business response:
Dana, we're happy to look further into this for you and try to help. Could you please send us a private message with your full name, phone number and which MyEyeDr. office location this happened at when you have a moment? Thank you.
RecommendedMy regular eye doctor was still closed due to the pandemic, but I was able to get an appointment with MyEyeDr in Clayton, NC. The doctor was great and the staff were very friendly. It was a very pleasant visit. I got my new glasses yesterday and they're perfect!
Business response:
We're so glad to hear you had a great experience with us, Rhonda! We'd like to use your review in our upcoming social media posts. If you agree, please reply with #YesMyEyeDr to confirm we can share it. Thanks and we're so happy your new 👓 are perfect too! 😊
Terrible experience over the past year at the Gastonia location. They made the prescription wrong and they keep making the same fix to the frame every few months. I've spent more time getting these glasses fixed than any I've had in 40 years.
Business response:
Marcus, we're sorry this happened and we want to learn more. Could you please send us a private message when you have a moment and include your contact information so we can look into this? Thank you.
Unfortunately I cannot recommend the Dupont location to anyone in good conscience. I booked an appointment online, received confirmation phone calls, confirmed my appointment but lo and behold the day I arrive the place is not open and no one is there to answer the phones or let me in. I took time off for this appointment and found this type of treatment extremely unprofessional. If you're closed that's fine but don't mislead people. Would highly recommend avoiding them for your eye doctor needs.
Business response:
Alex, this is not the kind of experience we want you to have. Please send us a private message when you have a moment and include your contact information so we can make this right.
Extremely rude service at the Clarendon location. My appointment was for a basic eye exam. When making the appointment I was told that eye exam is the same for contact lenses. Now I am assuming that it's one charge for eye exam and contact lenses exam. I promptly arrive for my appointment and both eye exam and contact lenses exam are conducted. The doctor asked me if'd like to order any lenses and I told her I was not interested in doing so at the time. Now for the kicker. I get escorted to sit with this sales woman wearing ... read more
Business response:
Anum, we're so sorry this is the kind of experience you had at one of our locations. Would you be willing to send us a private message with your contact information when you have a moment so we can look into this further? Thank you and we hope we can talk to you soon.
They tried telling me I didnt have eye coverage when I told them I 100% did, then they said they found the coverage and owed them $40 for co-pay. paid the copay then got another bill for $200 3 months later.
Business response:
Jonah, could you please send us a private message with your contact information? We want to look into this further for you. Thank you and we hope to talk to you soon.
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 403 reviews.
When is MyEyeDr. open?
MyEyeDr. is open now. It will close at 8:00 p.m.
Need help? Contact us.
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