This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedI recommend the My EYE Dr. in Milledgeville, Ga. I was very impressed with their tech Christa Hinkley. She was very knowledgeable and educated me through the entire appointment. I give her 5 stars! Thank you for such a great experience for my nephew!
Business response:
Thanks so much for sharing this feedback with us, Brittany! We're so happy to hear that Christa provided an outstanding experience for you and your nephew. We'll make sure to share this with our team. 😊
Although the staff has always been extremely helpful and accommodating, I find it very inconvenient and bad business practices that the process of picking up glasses is not explained after you order your glasses and when they send you a text informing you that your glasses are ready, there are no details provided regarding that fact that you have to make an appointment to pick them up. Don’t text me my glasses are ready and NOT send information regarding the process. I Just spent time out of my day to come pick them up just ... read more
Called in to try and get a prescription refilled because we are not going in due to Covid and Dana basically said she doesn’t care about us catching the virus..... no visit no contacts. THEE WORST CUSTOMER SERVICE EVER!
Business response:
Ashley, we take this very seriously and have messaged you for more information so we can look into this further. Thank you.
This facility has gone way down hill since MY Eye Doctor has taken over. Orders not correct cant reach a person when calling dont return calls as they say they will extremely high prices not enough staff to handle the volume
Business response:
We're really sorry to see this, Denette. We would like to learn more and have our patient relations team contact you directly. Please send us a private message with your full name, phone number and office location when you have time. Thank you!
this place is a joke employees do not tend to their own transactions lack of empathy turns you down not accomadable makes zero effort lazy and tastless HAGERSTOWN MD 21740
Business response:
We're sorry to see this feedback and would like to learn more, Brittney. Can you please send us a private message with your full name, phone number, email and confirm the office location when you have a moment? Thank you.
Got my glasses just over a year ago, 6 months into wearing them, the right lens fell out, not once but multiple times, there’s a glare inside of both lens, the screw, which holds the arms of the glasses came out, had to take to mall to repair, the store is so far from me, I didn’t want to ride public transportation for 2 hours to have them repaired or replaced, called a couple of times, I’m still waiting on a return call, 90 days in, I would not recommend them, and I definitely will not use their services again, unprofession... read more
Business response:
Paris, we just sent you a private message so we can try to assist you further. Thank you!
Great customer service!!! My eye glasses were delayed for over 2 and a half months. I was very disappointed and communicated my dissatisfaction with My I Eye Doctor, within 2 days I got a response. It turned out that the supplier had filled the wrong prescription for my glasses and they were sent back. They apologized for the delay and lack of communication with me. In the end my glasses were delivered and they also refunded my entire price of the glasses. I was surprised by that gesture. I really appreciated their response!
Business response:
We're so happy that you were able to get this matter resolved and we hope you love your new glasses, Ronald! Thanks so much for sharing this feedback with us. 🤓
This is the worst place. I advise you to take your eye care anywhere else. We went here to get my son's eyes checked and order new glasses. About a week later we were contacted to come pick up the glasses, and we did. It was the wrong frame. They reordered the correct frames, contacted us to come get my son's glasses, and when we arrived they lost the frames. They promised us free sunglasses because of all this headache and reordered the frames for a THIRD TIME. They contacted us again and we went to pick up the frames which... read more
Business response:
We sent you a private message so we can learn more about your experience, Cheyenne. Thank you.
Ordered my glasses in the store, was told they would be mailed to my home. two weeks went by never received them. I called the office was put on hold for 5 minutes, had to call back they told me my glasses were in the office!! I was furious, they specifically told me they would be mailed out. I picked them up and even on the paperwork it stated to mail them to me? Not very good customer service.
Business response:
Hello Liddy, we are sorry to hear you have experienced this oversight and inconvenience. We have sent your a private message so we can have our patient relations team contact you regarding your experience. We hope to hear from you soon. Thanks!
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 403 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open tomorrow at 10:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com