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MyEyeDr.
- Laser Eye Surgery/Lasik
- Alexandria, VA
About this business
MyEyeDr. is your trusted community doctor providing the best in vision health care and the best selection of eyewear. We welcome all insurances.
Location details
4555 Duke St, The Shoppes of Foxchase, Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
I’m really disappointed. I’ve been using the same location since before it became myeyedr. This year, I get a phone call at 4:45 pm the night before my 8 am appointment to reschedule due to a conflict. So I went to a different place for my exam because I took the day off work foe the appointment they cancelled last minute. So I figured I’d give them another chance and was let down yet again. I had to order frames elsewhere since the transition over no longer includes a partnership with the frames I’ve gotten for the last 3 y... read more
Business response:
Hi, Emily. We're sorry to hear about this experience and sent you a private message so we can learn more and have our team follow-up with you directly about this. Thank you for bringing this to our attention.
Worst customer service experience ever. Was just trying to get my son glasses -we already had an RX. The employee was extremely rude and wouldn’t help us with making an appointment. Would not recommend.
Business response:
Hi, Julianna. We're sorry to hear about this and sent you a private message so we can learn more. Thank you!
Louisburg, NC. Last visit ever to this location. I’ve been a customer at this location prior to it being swallowed up by the My Eye Doctor franchise. I requested new lenses in existing frames which were previously purchased at this business just over a year ago. Simple request, right? Not even close. First I was asked if I had an appointment. I did not. Second, I replied that I do not want an exam, just replacement lenses which by the way, they had done for me previously. They informed me they couldn’t do that without an app... read more
Business response:
Hi, George. We're really sorry to hear about your experience and will share your feedback with our team so they can look into this matter further. If you would like to be contacted by our patient relations team, please send us a private message with your phone number and email when you have a moment. Thanks!
RecommendedI really like the staff at MyEyeDr in Stowe VT, however, I bought a pair of Tom Ford glasses today, and they came without their certificate of authenticity, and without their original box. The had their case and wipe, but not the box the case comes in. That's pretty unacceptable for frames that cost over $400, and over $600 with lenses before insurance. I've never heard of not getting the original certificate of authenticity/warranty card and original box for more high end glasses.
Wish Shaffer never sold out to this group. Terrible Customer Service. Blanket policies that don't protect the public from COVID, but instead risk the health of those with underlying health conditions. Wouldn't recommend going to this chain of eye care providers.
Business response:
We sent you a private message to learn more, Aimee. Thank you.
Doctor Bickel fishers, olio rd. Is incredible. So patient with my daughter. Even better with me. Being someone whose eyes are extra sensitive to light (basically every pre-test) my appts usually take longer. She was amazing through everything.
Business response:
We're so happy to hear this, Matt! Thank you for letting us know about your experience and we'll make sure to pass this positive feedback over to our team. 😊
By doing a proper exam, not in a hurry like he's about to pee his pants.
Business response:
We sent you a private message to learn more about your recent visit, Russ. Thank you!
Harrisonburg, VA location could improve by making customer service a foundation to build your business upon. For a medical facility, they lack any form of bedside manner or compassion. You're in it for the almighty dollar and nothing else. You could improve customer service by teaching your team to actually LISTEN to what the customer wants. Might want to teach them about professional appearance, as well.
Business response:
We saw your private message and responded to you there, Robert. Thank you.
I was seen at the Aberdeen NC location. appointment went fine. Selected my frames after thorough discussion about "specials" and my desire for a back up pair. Sales associate appeared to understand my desires and placed my order for what I was led to believe was 2 pair of glasses. I was not presented a detail of my order . Went to pick the glasses up and only received one pair. after multiple iterations of back and forth with another associate, I was told that my order was for only 1 pair. I was not fully aware my order was ... read more
Business response:
This isn't what we like to hear, Lee. Please send us a private message with the MyEyeDr. office location, along with your full name, phone number and email so our patient relations team can contact you about this. Thank you!
Frequently asked questions about MyEyeDr.
How is MyEyeDr. rated?
MyEyeDr. has a 3.6 star rating with 411 reviews.
When is MyEyeDr. open?
MyEyeDr. is closed now. It will open at 9:00 a.m.
Need help? Contact us.
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