Motif

samuel m 

on BBB

2 years ago

This is by far the worst apartment management company I have ever had to deal with. They are totally non-responsive to calls or emails and I have no choice but to just deal with my situation at my complex. At this point, I am just going to reach out to the city housing department because I am still waiting on repairs that date back to a Nov ************************************************* about. I would avoid any Ave5 complex and just not give them your hard-earned money, you will just waste it with them. 

Myja L 

on BBB

2 years ago

I live at ************************* and have been dealing with flooding for over a month. On December 4th my master bedroom and bathroom flooding from a leak somewhere upstairs or on the roof. They placed equipment to dry out the walls without opening up the walls and did not check upstairs to find the source of the leak. Two weeks later they finally opened some of the walls and stated it was still wet. two more weeks and they came to tear out the vanity, stated it was still wet. They finally removed equipment on 12/26 and s... read more

Tereza S 

on BBB

2 years ago

Just a horrible company - unorganized, irresponsible, rude, and with no work values. My phone calls to the main customer service number were not returned after I left multiple voicemails & trying to file a complaint (we are talking months).I am a former resident of *******, and *************************** (who was at that time a property manager) was rude to me via ************* when I wanted more information relating our balance (since we were moving out & they messed up) - by the way, English is my second language which is... read more

Leslie D 

on BBB

2 years ago

I would give this management company NEGATIVE stars if possible. They took over ************* property in **********. We had issues with move out charges and was instructed to talk with their billing department. *************************** and ***** in the billing department were both very rude, interrupting me, talking over me, and changing the facts that were being discussed. ****** left a voicemail for the office on my daughters phone in error that was unethical giving the office instructions on how to charge more money. ... read more

Sara P 

on BBB

2 years ago

Do not rent at ***************. Here is a little summary of the **** we have had to deal with since day one. I was a resident with the old management company for 6 years. When Avenue5 came in, they showed us their newly updated unit and we were ecstatic to move into a new/bigger unit when our lease ended. Upon move in day, we were told that the apartment was perfect and that we were going to be so excited. We walked in and the flooring was bubbling and the linoleum was cut in such a terrible way that you could see where it w... read more

Andreas 

on BBB

2 years ago

Wish I could leave "0" stars. Low rent move-in cost, $1800.- per month for a one bdr. After 2.5 years my rent climbed to $2800.- for the same apartment with 12 month leases. I was told parking and rent will be raised again. I decided to pay the penalty and move out. I was charged carpet cleaning and apartment cleaning cost that were not on the original lease agreement. I was not informed of these charges until 2 weeks after I have moved out. I have left the apartment spotless. I was charged 2 extra days even though I moved o... read more

Johnnie T 

on BBB

2 years ago

Hello, so this property is so nice to "look at", but not necessarily live at. When you move in everyone is so nice, however, the first issue you may have, to resolve it is not a simple task. It seems as though when you have an issue, "how dare you have one of those". then even when you stay and complete your lease and have your apartment professionally cleaned they still find a way to get more money out of you. Example, our lease was up November 5th, we were told around the 9th of our final move-out fees (lease, last 5 days,... read more

jennifer t. 

on BBB

2 years ago

I just moved of my apartment. It was myself, my daughter, and a roommate. The apartment I moved into was one of the apartments that was not remodeled so it had basic lived in conditions (old oven, washer, dryer, etc). When I got the move in checklist it all seemed pretty ordinary compared to other places I rented and Ive always got back my full deposit from EVERY place Ive rented, and Im 52 so I rented quite a few places in my lifetime. So unfortunately I didnt take before pics. I moved out and they kept my entire deposit AN... read more

Arash T 

on BBB

2 years ago

This company systematically hold deposits for a longer time and avoid returning calls to frustrate customers. Further, they charge you extra and add unnecessary moving-out costs and do not allow you to dispute those charges. Their representative gave me a call, shouting at me that I can hire an attorney if I do not like the charges. They know, no one is going to hire an attorney for $250 and that is how they manage to get the money by using the fear of people from having their credit score going down. Their customer review s... read more