Motif

Sabrina S 

on BBB

2 years ago

We are needing to break our lease at *************************. Due to the neighbors sky high electricity bill, we went to the leasing office to see if she could transfer into our unit and simply release us from our lease. She even said that she would pay two extra months at her current unit to cover the 60 day notice, but she wanted to move ASAP. This sends like a win-win for ALL parties, even the apartment complex. We were told that corporate denied this request. We have attempted to verify this with the company, but have ... read more

Sharon D 

on BBB

2 years ago

Unfair housing practices as after completing the rental application, they changed the monthly rent $200 & furthermore werent offering the one month free as per applying for the unit.The Property Manager is extremely difficult to work with and very unprofessional ie will yell loudly & snarky every time you speak with him as so ate his staff, especially one of the woman working ******* experience overall has been horrific and seems to be a pattern with other property managed Apt. complexes in *******, ** with *****************... read more

Pat R 

on BBB

2 years ago

It's falling apart since Avenue 5 took over. This is NOT luxury living as they claim; it is NOTHING like the pictures, not even close. Constant turnover of staff, I think we are now on the 4th manager, & no one I know has met or spoken to her, nor does she or Avenue 5 return emails. The only people you can find in the office are temps that can "take a message" & say "I don't know". They rarely answer the phone but you can't blame a temp that has no power to do anything. All the old maintenance personnel are gone & good luck ... read more

Beatrice Lopez 

on BBB

2 years ago

Not a resident but they keep your application fees although they say refundable. 

Daniel J 

on BBB

2 years ago

Ironically, my spellcheck corrected Residential to Resident-evil across the remainder of my document, which I think you will find more accurate. The notoriety I have is the notoriety Aye5 Resident-evil ******************* gave to me. Well, clearly this resulted in a monstrous failure!What is most bizarre about the unfolding of this RENTER EMERGENCY DRAMA is that I have never been able to meet with any of the executive managers. ********* Resident-evil ever admit why? I believe the public deserves to know the truth. Aye5 Resi... read more

Natasha S 

on BBB

2 years ago

Avenue 5 had taken over ***************** property in 2019. I have been at this property since June 15, 2018. Since they have taken over this property has gone downhill and rent has tripled and the leasing office staff are incompetent, rude, and have no customer service skills whatsoever. I just recently had a stay in the hospital due to an unexpected illness and I paid my rent the way I have been paying by cashiers check since 2018. While in the hospital the leasing office contacts me and tells me that I never paid my rent ... read more

samuel m 

on BBB

2 years ago

This is by far the worst apartment management company I have ever had to deal with. They are totally non-responsive to calls or emails and I have no choice but to just deal with my situation at my complex. At this point, I am just going to reach out to the city housing department because I am still waiting on repairs that date back to a Nov ************************************************* about. I would avoid any Ave5 complex and just not give them your hard-earned money, you will just waste it with them. 

Myja L 

on BBB

2 years ago

I live at ************************* and have been dealing with flooding for over a month. On December 4th my master bedroom and bathroom flooding from a leak somewhere upstairs or on the roof. They placed equipment to dry out the walls without opening up the walls and did not check upstairs to find the source of the leak. Two weeks later they finally opened some of the walls and stated it was still wet. two more weeks and they came to tear out the vanity, stated it was still wet. They finally removed equipment on 12/26 and s... read more

Tereza S 

on BBB

2 years ago

Just a horrible company - unorganized, irresponsible, rude, and with no work values. My phone calls to the main customer service number were not returned after I left multiple voicemails & trying to file a complaint (we are talking months).I am a former resident of *******, and *************************** (who was at that time a property manager) was rude to me via ************* when I wanted more information relating our balance (since we were moving out & they messed up) - by the way, English is my second language which is... read more