This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Motif
- Residential Leasing
- Los Angeles, CA
About this business
The Motif Apartments in Woodland Hills raises the bar! With luxury amenities, smart home technology & green living creates the perfect live-work-play environment
Location details
21021 Erwin St, Los Angeles, CA, 91367, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
My fiance and applied @ GlenBrooke apartments location. We placed a $200 holding fee for our unit that we were told would have "brand new hardwood flooring. " About close to us finishing our application process our unit was given to someone else. Even though we had the expectations of the unit being in pretty good shape. As we were told we qualified for our unit. The manager said she was going to do a walk through to make sure the unit looked good and was in good shape. I even asked if this unit had new hardwood flooring lik... read more
Business response:
Your account of your application and walk-through experience is of great concern to us, and we will pass your review on to the regional leadership team overseeing the property. We thank you for making us aware, and are sorry about your unsatisfactory experience.
Stole my data and opened a credit card when I applied to live there.
Business response:
Your review is distressing, as we value our customers' data integrity and would never want to violate the trust that you placed in us. We would like to learn more about this incident. Please reach out to us with your contact details and the name of your property so that we may investigate this concerning situation further. Thank you.
Negative stars. This property is a joke. Im getting a $115 "back dated" charge on my rent for trash that they "miscalculated" . I have been here over a year and somehow they are just figuring this out? They also gave me a trash violation for having my trash in a bin, outside my door, as stated in the lease. The trash seems to miss my apartment most weekends and so i walk to to the trash chute myself, yet still pay the $35/month trash fees and now an additional $115 because no one knows how to do math apparently. On top of al... read more
Business response:
We regret to hear that you have not had a pleasant experience at your property, and would like to follow up with your on-site team regarding the issues you have described here. Would you please reach out to us at ******************************** with the name of your property so that we may assist? Thank you.
Fraudulent charges of renter insurance every month. When I provide my own insurance that has better coverage. They have tried to charge me renters insurance constantly. I accidentally paid for the insurance theyre now refusing to refund me.
Business response:
We are sorry to hear about the renters insurance charges. Please reach out to us at ******************************** with the name of your property so that we may follow up on your behalf and ensure that this issue gets resolved. Thank you.
Avenue5 manages Paceline since spring 2022. They were made aware of the toxic mold present in unit 125 and did nothing at all to remediate the mold after independent labs confirmed the mold that resulted from a water leak from the unit above. Maintenance comes to fix the leak then plays dumb a month later like the leak wasnt from the ceiling. No it leaked and it caused mold and now your responsible. Your last month of rent will never be paid. A king ****** court will find you responsible for these damages. Do you want a King... read more
Business response:
We are sorry to hear about the maintenance issues in your apartment, and appreciate you making us aware. We will follow up with the team today to further investigate, and escalate this matter to your property's regional leadership team as well.
BEWARE Avenue 5 Residential took over as property management for the **************************, in **** ** in December of last year. Roscoe ********** was my original property management company. They were easy to work with. Since Avenue 5 has taken over the complex is at a very low occupancy rate. When I received rent increase of $400 on the 58th day till lease end.I tried to contact office several times via phone, during office hours.Office was often times closed during posted business hours. In the first 3 months of Aven... read more
Business response:
******* we are sorry to hear about the communication issues you experienced with regard to your renewal, and we would like to follow up on this matter today. We will escalate your review to the regional leadership team overseeing your property so that they may contact you.
If I could have found another company to live with, I definitely would have. Everything was great while living there honestly. The staff was very friendly, though sometimes hard to get ahold of but I fully understand the lack of staffing across the nation currently. But the move out process, was the biggest pain and after reading other reviews I realized we all have the same issue... They took our security deposit and charged us an extra $300 on top which I have still yet to get an itemized ****, but when called she said it ... read more
Business response:
We regret to hear about the billing issues you faced upon move-out, and we would like to escalate this matter so that you may learn more about your move-out charges. Please reach out to us at ******************************** with your property name so that we may further investigate. Thank you.
Nothing but scam artists that aren't even crafty. Imagine being told your rent is raising $50 on a resign to discover it went up $150 for necessities and utilities that are not even offered. "$2 for PEST CONTROL" comes to mind. Trash is everywhere, because they consolidated it all to one area and that area is NEVER maintained. Once these units had full ************** systems installed directly. Now you are told to share a washer/dryer with at minimum 4 other units. You can physically see where they ripped them out of your wa... read more
Business response:
****** we are sorry to hear about your experience. Would you please contact us at ******************************** with the name of your property so that we may escalate these issues to the correct regional leadership team? Thank you.
If it could be no stars ..I choose that...this property manager at this location in *** is representing this company and this company turns a blind eye to her unprofessional behavior .
Business response:
We are concerned to hear about your dissatisfaction, and would like to learn more so that we may escalate this matter. Please feel free to reach out to us at ******************************** with further details so that we may assist. Thank you.
Frequently asked questions about Motif
How is Motif rated?
Motif has a 2.2 star rating with 500 reviews.
When is Motif open?
Motif is closed now. It will open tomorrow at 1:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com