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Motif
- Residential Leasing
- Los Angeles, CA
About this business
Location details
21021 Erwin St, Los Angeles, CA, 91367, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
If I could have found another company to live with, I definitely would have. Everything was great while living there honestly. The staff was very friendly, though sometimes hard to get ahold of but I fully understand the lack of staffing across the nation currently. But the move out process, was the biggest pain and after reading other reviews I realized we all have the same issue... They took our security deposit and charged us an extra $300 on top which I have still yet to get an itemized ****, but when called she said it ... read more
Business response:
We regret to hear about the billing issues you faced upon move-out, and we would like to escalate this matter so that you may learn more about your move-out charges. Please reach out to us at ******************************** with your property name so that we may further investigate. Thank you.
Nothing but scam artists that aren't even crafty. Imagine being told your rent is raising $50 on a resign to discover it went up $150 for necessities and utilities that are not even offered. "$2 for PEST CONTROL" comes to mind. Trash is everywhere, because they consolidated it all to one area and that area is NEVER maintained. Once these units had full ************** systems installed directly. Now you are told to share a washer/dryer with at minimum 4 other units. You can physically see where they ripped them out of your wa... read more
Business response:
****** we are sorry to hear about your experience. Would you please contact us at ******************************** with the name of your property so that we may escalate these issues to the correct regional leadership team? Thank you.
If it could be no stars ..I choose that...this property manager at this location in *** is representing this company and this company turns a blind eye to her unprofessional behavior .
Business response:
We are concerned to hear about your dissatisfaction, and would like to learn more so that we may escalate this matter. Please feel free to reach out to us at ******************************** with further details so that we may assist. Thank you.
I called to make a $200 payment on my account. I spoke with *****. She then charged my card $900. When I yelled "this was for supposed to be for $200!" she took that personally when in reality I was just shocked she took my rent money. She told me the task was done and there was nothing she could do. I started crying and she stated that it was the statement of my balance (so basically it is my fault). She then told me I could call my bank and cancel it but then they would never accept payment from me again. I said "ok thanks... read more
Business response:
We are sorry to hear about your experience with our billing representative, and we appreciate you taking the time to make us aware. We will follow up with our billing team today to investigate further.
I moved into **** Apartments in April, 2022, at which time I documented on the move-in checklist the fact that I had an issue with insects. Since then I have gone to management FOUR times further reporting the insect issues. It has escalated to the extent of an insect invasion (mainly earwigs). Management (******), has assured that an exterminator would address the issue and exterminate my unit. This has NOT happened. Twice I have been verbally informed that an exterminator would spray my unit. STILL has not happened. After ... read more
Business response:
We thank you for making aware of this issue, and are sorry to hear that it has not been resolved to your satisfaction. We will follow up with your regional leadership team today and let them know that this needs to be resolved urgently.
Renter, be aware, very very aware. I lived at North Pointe for 10 years. I loved it there. I lived there through Covid and paid my rent every month. I moved out in November 2021 just after they changed management companies. I paid professional cleaners for a move out cleaning at great expense but was thinking I would get my deposit back so it was worth it. Not only did they keep my deposit but billed me an additional $200. I contacted both North Point and their management company, Avenue 5. I asked for an itemized list on ho... read more
Business response:
We are sorry to hear about the miscommunication between you and the on-site team regarding your move-out charges, and will be happy to follow up with the team and ask them to send you an itemized list of the charges as soon as possible. We appreciate you making us aware.
this apartment complex I lived in refused to keep my unit habitable and let me go the entire time I lived there with no working stove and onlyh two of the four burners working. I also had black mold all overf the place and after hurricane ***, all the floors in every room of my aprarment was soaking wet, drenched. Because we dodn't have electricity I did go back to my apartment for a week but being on the second floor it never crossed my mind that my apartment would be getting water damage. I sent certified letter, regular l... read more
Business response:
******, we appreciate you making us aware and are disconcerted by the account that you provided, as the items you mentioned should have been fully fixed in a timely fashion. Would you please send us an email at ******************************** so that we may investigate further and work with our regional leadership and regional maintenance teams to rectify any remaining issues as soon as possible? Thank you.
If I could give no stars I would this company is the absolute worst mold refusing to remedy mold, stealing security deposits, lying, discrimination, deceitful and conniving individuals from the bottom all the way up to regional management. An I made it clear to manager ******** and reg manager ***** that all the emails and documented communication between us, plus all my photos and videos of how I left my unit and how I received would all be remedied in court and I'm not stopping there this company has done this to far to ma... read more
Business response:
We regret to hear about the experience you had as a resident, as this does not meet our standards for quality or service. We appreciate you making us aware, and will follow up with our regional leadership team to see what can be done in your specific situation.
I was a resident there for 9 years and when it was under a different management the ***** everything was all good. The only complaint I really have is I moved out on 4/30 and was told by the assistant manager ***** it was sent to accounting on 5/9 and I should get in 2 weeks..well it been over 2 weeks and I spoke with girl in office 5/26 she said it will be another 2 weeks.he did mention they had to pay maintenance first what does that have to do with my refund I have read other review and there is a problem with people gett... read more
Business response:
******, we regret to hear about the issues with your refund and will be happy to follow up with the on-site team as well as your regional leadership team today regarding this matter. We appreciate you bringing this to our attention.
Frequently asked questions about Motif
How is Motif rated?
Motif has a 2.2 star rating with 520 reviews.
When is Motif open?
Motif is open now. It will close at 5:00 p.m.
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