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Motif
- Residential Leasing
- Los Angeles, CA
About this business
The Motif Apartments in Woodland Hills raises the bar! With luxury amenities, smart home technology & green living creates the perfect live-work-play environment
Location details
21021 Erwin St, Los Angeles, CA, 91367, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Fraudulent charges of renter insurance every month. When I provide my own insurance that has better coverage. They have tried to charge me renters insurance constantly. I accidentally paid for the insurance theyre now refusing to refund me.
Business response:
We are sorry to hear about the renters insurance charges. Please reach out to us at ******************************** with the name of your property so that we may follow up on your behalf and ensure that this issue gets resolved. Thank you.
Avenue5 manages Paceline since spring 2022. They were made aware of the toxic mold present in unit 125 and did nothing at all to remediate the mold after independent labs confirmed the mold that resulted from a water leak from the unit above. Maintenance comes to fix the leak then plays dumb a month later like the leak wasnt from the ceiling. No it leaked and it caused mold and now your responsible. Your last month of rent will never be paid. A king ****** court will find you responsible for these damages. Do you want a King... read more
Business response:
We are sorry to hear about the maintenance issues in your apartment, and appreciate you making us aware. We will follow up with the team today to further investigate, and escalate this matter to your property's regional leadership team as well.
BEWARE Avenue 5 Residential took over as property management for the **************************, in **** ** in December of last year. Roscoe ********** was my original property management company. They were easy to work with. Since Avenue 5 has taken over the complex is at a very low occupancy rate. When I received rent increase of $400 on the 58th day till lease end.I tried to contact office several times via phone, during office hours.Office was often times closed during posted business hours. In the first 3 months of Aven... read more
Business response:
******* we are sorry to hear about the communication issues you experienced with regard to your renewal, and we would like to follow up on this matter today. We will escalate your review to the regional leadership team overseeing your property so that they may contact you.
If I could have found another company to live with, I definitely would have. Everything was great while living there honestly. The staff was very friendly, though sometimes hard to get ahold of but I fully understand the lack of staffing across the nation currently. But the move out process, was the biggest pain and after reading other reviews I realized we all have the same issue... They took our security deposit and charged us an extra $300 on top which I have still yet to get an itemized ****, but when called she said it ... read more
Business response:
We regret to hear about the billing issues you faced upon move-out, and we would like to escalate this matter so that you may learn more about your move-out charges. Please reach out to us at ******************************** with your property name so that we may further investigate. Thank you.
Nothing but scam artists that aren't even crafty. Imagine being told your rent is raising $50 on a resign to discover it went up $150 for necessities and utilities that are not even offered. "$2 for PEST CONTROL" comes to mind. Trash is everywhere, because they consolidated it all to one area and that area is NEVER maintained. Once these units had full ************** systems installed directly. Now you are told to share a washer/dryer with at minimum 4 other units. You can physically see where they ripped them out of your wa... read more
Business response:
****** we are sorry to hear about your experience. Would you please contact us at ******************************** with the name of your property so that we may escalate these issues to the correct regional leadership team? Thank you.
If it could be no stars ..I choose that...this property manager at this location in *** is representing this company and this company turns a blind eye to her unprofessional behavior .
Business response:
We are concerned to hear about your dissatisfaction, and would like to learn more so that we may escalate this matter. Please feel free to reach out to us at ******************************** with further details so that we may assist. Thank you.
I called to make a $200 payment on my account. I spoke with *****. She then charged my card $900. When I yelled "this was for supposed to be for $200!" she took that personally when in reality I was just shocked she took my rent money. She told me the task was done and there was nothing she could do. I started crying and she stated that it was the statement of my balance (so basically it is my fault). She then told me I could call my bank and cancel it but then they would never accept payment from me again. I said "ok thanks... read more
Business response:
We are sorry to hear about your experience with our billing representative, and we appreciate you taking the time to make us aware. We will follow up with our billing team today to investigate further.
I moved into **** Apartments in April, 2022, at which time I documented on the move-in checklist the fact that I had an issue with insects. Since then I have gone to management FOUR times further reporting the insect issues. It has escalated to the extent of an insect invasion (mainly earwigs). Management (******), has assured that an exterminator would address the issue and exterminate my unit. This has NOT happened. Twice I have been verbally informed that an exterminator would spray my unit. STILL has not happened. After ... read more
Business response:
We thank you for making aware of this issue, and are sorry to hear that it has not been resolved to your satisfaction. We will follow up with your regional leadership team today and let them know that this needs to be resolved urgently.
Renter, be aware, very very aware. I lived at North Pointe for 10 years. I loved it there. I lived there through Covid and paid my rent every month. I moved out in November 2021 just after they changed management companies. I paid professional cleaners for a move out cleaning at great expense but was thinking I would get my deposit back so it was worth it. Not only did they keep my deposit but billed me an additional $200. I contacted both North Point and their management company, Avenue 5. I asked for an itemized list on ho... read more
Business response:
We are sorry to hear about the miscommunication between you and the on-site team regarding your move-out charges, and will be happy to follow up with the team and ask them to send you an itemized list of the charges as soon as possible. We appreciate you making us aware.
Frequently asked questions about Motif
How is Motif rated?
Motif has a 1.9 star rating with 458 reviews.
When is Motif open?
Motif is open now. It will close at 6:00 p.m.
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