Motif

Theresa R 

on BBB

2 years ago

DO NOT RENT FROM!!!! an Avenue5 property (Portland). The management culture does not care about tenants, the turnover in staff is unbelievable (6 managers, 20+ staff have been fired) causing chaos for tenants; work orders not completed: property not cleaned; water leaks not attended too; accidents on property, common areas (which we pay) are neglected; packages disappearing; and ignore your requests. I have never seen a culture corporation not knowing the Property Managment business. When I brought these issues up to Regiona... read more

Darin L 

on BBB

2 years ago

DO NOT RENT FROM!!!This organization's business license is currently SUSPENDED as of 22 Dec 2022. I had a billing dispute with them that I notified them of, in writing, on 12 Aug 2022. To date, no response from the company to that dispute letter. They did send me two "settlement offers" at a 10% discount on the $550 cleaning fee they wrongly charged me. "Doing me a favor," they said.I've already contacted the State AG, because those "settlement offers" are illegal attempts at collecting a disputed charge. And, as two billing... read more

Stone C 

on BBB

2 years ago

Horrible company. I have been calling their corporate office for 3 days, hours at a time. Left multiple voicemails with no reply. They are cheats and liars. The worst kind of scum. 

Sabrina S 

on BBB

2 years ago

We are needing to break our lease at *************************. Due to the neighbors sky high electricity bill, we went to the leasing office to see if she could transfer into our unit and simply release us from our lease. She even said that she would pay two extra months at her current unit to cover the 60 day notice, but she wanted to move ASAP. This sends like a win-win for ALL parties, even the apartment complex. We were told that corporate denied this request. We have attempted to verify this with the company, but have ... read more

Sharon D 

on BBB

2 years ago

Unfair housing practices as after completing the rental application, they changed the monthly rent $200 & furthermore werent offering the one month free as per applying for the unit.The Property Manager is extremely difficult to work with and very unprofessional ie will yell loudly & snarky every time you speak with him as so ate his staff, especially one of the woman working ******* experience overall has been horrific and seems to be a pattern with other property managed Apt. complexes in *******, ** with *****************... read more

Pat R 

on BBB

2 years ago

It's falling apart since Avenue 5 took over. This is NOT luxury living as they claim; it is NOTHING like the pictures, not even close. Constant turnover of staff, I think we are now on the 4th manager, & no one I know has met or spoken to her, nor does she or Avenue 5 return emails. The only people you can find in the office are temps that can "take a message" & say "I don't know". They rarely answer the phone but you can't blame a temp that has no power to do anything. All the old maintenance personnel are gone & good luck ... read more

Beatrice Lopez 

on BBB

2 years ago

Not a resident but they keep your application fees although they say refundable. 

Daniel J 

on BBB

2 years ago

Ironically, my spellcheck corrected Residential to Resident-evil across the remainder of my document, which I think you will find more accurate. The notoriety I have is the notoriety Aye5 Resident-evil ******************* gave to me. Well, clearly this resulted in a monstrous failure!What is most bizarre about the unfolding of this RENTER EMERGENCY DRAMA is that I have never been able to meet with any of the executive managers. ********* Resident-evil ever admit why? I believe the public deserves to know the truth. Aye5 Resi... read more

Natasha S 

on BBB

2 years ago

Avenue 5 had taken over ***************** property in 2019. I have been at this property since June 15, 2018. Since they have taken over this property has gone downhill and rent has tripled and the leasing office staff are incompetent, rude, and have no customer service skills whatsoever. I just recently had a stay in the hospital due to an unexpected illness and I paid my rent the way I have been paying by cashiers check since 2018. While in the hospital the leasing office contacts me and tells me that I never paid my rent ... read more