Motif

Vanessa S 

on BBB

a year ago

The high turnover of employees at ******************** is a sure tell that Avenue5 Residential LLC is an unethical predatory company. They don't deserve one star. 

Chris A 

on BBB

a year ago

Service is terrible. They fail to replace burnt out hallway lights, they do not maintain or keep up building cleanliness, and the staff is just rude. 

Daniel B 

on BBB

a year ago

Since Avenue5 took over The *****************************, there has been a noticeable change in the way they treat tenants and the business overall. Where two years ago, our management team was personable, helpful, and understanding, now they are unresponsive, unapologetic, demanding, and impersonal.I have had complaints to the office about maintenance practices closed this week without comment or response.Their first method of contact for any grievance they have, like a day-late rent payment, is a letter of eviction notice... read more

Gwen G 

on BBB

a year ago

My apartment flooded 2/22/23; it is now 4/23/23!!! Work has not started and nothing but crickets from the management. I reached out via the tenant portal for an update and was told yet again they are waiting for a vendor estimate and approval from the regional/corporate office. I am paying rent for a unit I CANNOT occupy and my belongings are in storage!!! This is unacceptable. My lease ends 6/30/23. Fix your crappy processes, and restore my unit without further delays. This is essentially a Constructive Eviction!!! 

Nat T 

on BBB

2 years ago

Re: ****************. Horrible. First issue is **** at the front desk does not know what he is doing and when he makes promises and agreements and discovers he was wrong he lies. He does not have the ability or character to stand by what he promises when having to follow through or own up to his promises when trying to get you into the property. Second is once our emails were given to Avenue 5 (corporate company that owns ****************) we immediately started getting spam and junk emails from different companies. When I m... read more

avita b 

on BBB

2 years ago

A5R owns Maria's **** Apartments (200 unit) complex in ***********************************************. When I moved in last October 1 month Free rent was advertised. a New PM came in in December and i have not received my free month rent. I asked the new leasing office manager about this and got the answer sorry it's not on your concession sheet too bad so sad you don't get a free month rent. WTF? It's still advertised 1-month free rent I am not getting this because the manager does not care, Tickets are closed or even canc... read more

Theresa R 

on BBB

2 years ago

DO NOT RENT FROM!!!! an Avenue5 property (Portland). The management culture does not care about tenants, the turnover in staff is unbelievable (6 managers, 20+ staff have been fired) causing chaos for tenants; work orders not completed: property not cleaned; water leaks not attended too; accidents on property, common areas (which we pay) are neglected; packages disappearing; and ignore your requests. I have never seen a culture corporation not knowing the Property Managment business. When I brought these issues up to Regiona... read more

Darin L 

on BBB

2 years ago

DO NOT RENT FROM!!!This organization's business license is currently SUSPENDED as of 22 Dec 2022. I had a billing dispute with them that I notified them of, in writing, on 12 Aug 2022. To date, no response from the company to that dispute letter. They did send me two "settlement offers" at a 10% discount on the $550 cleaning fee they wrongly charged me. "Doing me a favor," they said.I've already contacted the State AG, because those "settlement offers" are illegal attempts at collecting a disputed charge. And, as two billing... read more

Stone C 

on BBB

2 years ago

Horrible company. I have been calling their corporate office for 3 days, hours at a time. Left multiple voicemails with no reply. They are cheats and liars. The worst kind of scum.