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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Great experience! Charlie was great to work with, he was not pushy at all. He listened to what I was looking for in a vehicle and found that in my price range.
Business response:
Shelly, Thank you for taking the time to respond and also for your purchase. We are pleased that Charlie Piper was able to listen and assist you with your decision. We do not train our salespeople to be pushy, but as you say, to help customers find the best vehicle that fits into your desired budget. Mission accomplished! We look forward to seeing you again for your regular vehicle maintenance.
it was great made you to feal like your were home. All the staff were frindley and seemd to try and help you any way they could dealer ship was nice and comfterbal
Business response:
welpm, Thanks so much for your review! We are pleased that you felt comfortable and at home in our dealership during your purchase. That is exactly what we strive for. Our new facility is designed to make you comfortable during the time it takes to make a purchase. Our staff is instructed to be helpful and advisory to the point that the decision you make is right for you. Thanks for your purchase and we look forward to seeing you again soon.
Great Service! Great People! Very helpful, Very Knowledgeable, Wayne Hill waited on me in the service department, and owner Jim Galvin Jr said hello to me and said Thank You for the business! Quick and Quality Service, This company service is The BEST!!! 5 Stars!!! Stan Harrison Mt. Juliet, Tennessee
Business response:
Stan, Thank you for your kind words. Wayne is a great asset to our business and does a fine job in an often thankless position. We often remind our employees to acknowledge our customers with even a simple "Hello" and "Thank You" and as you experienced it's a trickle down philosophy. Were happy to be of service to you and look forward to future opportunities to do so again.
VERY HELP PROFESSIONAL PEOPLE Have to rave about the super job Mike Dobson did in getting thru the process. He did not pressure and LISTENED to our concerns and questions about the car we were interested in but leary of all the new technology . When he didnt know the answer he went and found out rather than guessing or "winging"it. BRAVO MIKE !!!
Business response:
Arthur, Thanks for your nice review about Mike Dobson. Mike is an individual who has been in this business for a number of years. What you experienced is someone who understands the customer and what it takes to be successful and professional in this business. You can't get there by "winging it." We're very pleased to have Mike as part of our professional staff and pleased he was able to assist you with this purchase.
Helpful and friendly service Of all the dealerships we went to Wednesday, Dennis was the friendliest, no pressure, most helpful salesman we came across. His approach won us over!
Business response:
Rachelnshawn, Thank you. You won, we won! Miracle Ford believes in a no pressure approach. We train our salespeople to be helpful consultants looking after the customer's best interest. It is nice to see that belief won you over and continues to grow our business. Everyone wins!
Experience with Daniel Custodio I searched online for the vehicle I was interested in and Daniel followed up quickly with two that fit my criteria. When I went on the test drive, he actually pointed out a few things that needed to be corrected if I were interested in the vehicle instead of sitting quietly by and letting me find out on my own after the sale. He was very professional, not pushy, and only wanted to make sure I was completely satisfied with the vehicle I was purchasing before I drove it off the lot. He continued... read more
Business response:
Thank you for your kind words toward Daniel Custodio. We are very pleased you found him professional and straightforward. It is this type of approach that we emphasize our salespeople take with our customers. We believe our customers deserve honesty and integrity. Following up with you is also important and we're pleased that was completed. Thanks for your purchase! We would love to be able to help others from Murfreesboro, so tell a friend!
Best Sales Experience I initiated my contact with Miracle Ford online. Within minutes, Daniel Custodio contact me via phone. He located the specific vehicle I was looking for. He was extremely knowledgable regarding the features and options. I had a quote that same day. Miracle Ford was also willing to negotiate with me to the best of their ability. Dan introduced me to Sales Manager, Jim Odell, who was also very cordial and listened to my concerns. Everyone seemed to get along well, from management to receptionist. I bought... read more
Business response:
BeckieJB, Thank you for your purchase and your review. We understand it is important to customers that we respond quickly and it is satisfying to know that our internet sales department is doing just that. As far as working together, our dealership has that as a very high priority so we're again glad to see that it shows. Welcome to the Ford family, and more importantly, to the Miracle Ford family. We look forward to helping you for years to come.
Car purchase experience I have been having my Mustang (bought at a different dealership) serviced here for the past few years and was ALWAYS pleased with the overall level of service. So much so, that I was looking forward to purchasing my next car (but first from Miracle Ford) as well. After narrowing my choice from their website, my wife and I stopped by the dealership to check out the 2014 Lincoln MXZ we were interested in. We were promptly greeted by Michael James, newly hired- but an obvious great asset to the dealershi... read more
Business response:
blessedguy, Thank you for your kind review. It is especially rewarding to see that your overall satisfaction of our business started with the servicing of your car. We have said many times to our employees that the path to a sale starts with a satisfied service customer. We are also very excited for our new employee Michael James. He brings plenty of customer experience to this new sales position, and it's obvious to us that he will be a great asset. We are pleased he and our other management staff made your purchase enjoyab... read more
Thank you Jamie Bailiff for helping me get my Flex !!!! I had been looking at Ford Flexes for about 2/3 months. I found the Flex of my dreams at Miracle Ford in Gallatin! I called to check on it. Jamie Bailiff answered the phone and told me about the Flex. So the very next day I went to test-drive the Flex and meet Jamie for the first time. I have test-drove about 4 different Flexes mostly because some of the sales men were too pushy or didn’t really care about what I was looking for, not Jamie and I felt like we have been o... read more
Business response:
Flex, Wow, what a great commentary! Thank you for taking the time to write it. We are so happy that Jamie Bailiff was able to help you get the Flex of your dreams. It is very rewarding to see how thoroughly he followed up with you. That shows the difference between someone who just goes through the motions and someone who truly is interested in helping someone acquire what they really want. Congratulations to you. We'll give Jamie a pat on the back for a job well done.
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 3,283 reviews.
When is Miracle Ford open?
Miracle Ford is closed now. It will open at 9:00 a.m.
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