Meier Construction-Engineering

Beth H 

on BBB

4 years ago

Republic is great at picking up trash. Not so much at customer service, at least on the commercial side (I assume that's separate from residential). First big issue (and always read the fine print in a contract, but don't trust it), they say they have the right at any time "by notice to customer" to increase rates. So here, I've signed a 3-year contract that I'm locked into and can't get out of without paying fees, but they can change the rate any time they like? Ok. that doesn't seem consumer-friendly at all. And oh by the ... read more

CB 

on BBB

4 years ago

Same as the other reviews - our recycling pickups are regularly missed. It’s been an ongoing issue and when I spoke to someone about it seemed like they were unable to do anything. If it were up to me I’d switch to Western immediately but our property manager is in the picture. We are paying for a service that we are not receiving. 

Amanda T 

on BBB

4 years ago

Nothing but problems since the start of my service. Day one (10/2): Drop off of my waste container. The guy delivering the container pushed it off the truck and left it laying in my yard Day two (10/5): first pick up day. This did not happen. I was told that the driver marked it picked up, yet when I called and reported the missed pick up (also reported online) I was standing next to my full garbage can. Day three (10/7): picked up at 4:45pm. a full 48 hours after the missed pick up. Day four (10/12): The second scheduled da... read more

Jennifer C. 

on BBB

4 years ago

We had service with Republic for almost 3 years. After several missed pickups and a $30 increase we cancelled service. I received a bill that said it was for the next quarter. I called, it was a mistake, they’d take care of it. Then a bill saying I had 10 days before collections. This time they told me it was a fee for picking up the trash cans. I was not informed of their fee up front. When I spoke to the representative she said they had no o ligation to tell customers about this fee up front. The fee for 2 cans- $75. Bewar... read more

Chuck P 

on BBB

4 years ago

I have used the correct email and password, but your system does not recognize it. I requested a password reset 3 times without response. This is not the first time I have had this problem. It's like you don't want complaints. According to your system, my address doesn't even exist. No wonder you can't seem to pick-up my trash. Look if there is not a real resolution to your communication issues I will cancel my account. But, I will not go quietly. For nearly a year, local pick-up has been CRAP. Pick-up days have changed, Pic... read more

Christa K 

on BBB

4 years ago

After being a customer of the business for over 14 years I finally switched and should have done so a long time ago. After quoting an initial low rate they will incrementally increase their rates and fees until you call and complain or request to leave. I canceled my service two months ago and they have not picked up the containers nor have they refunded me the $50 owed to me on my account. I have called customer service multiple times. I am with a local company instead and am receiving much better service for a much better ... read more

BLevin 

on BBB

4 years ago

This company regularly misses pick-ups. When I call to request that they get the missed pick-up, they always say they will, and then they don't. They missed our recycling on Oct 7. I called on October 8 to request a pick-up. They said they can't do a next day pick-up but they would be here on Monday, Oct 12, for sure. Today (Oct 12) I called again to remind them. The young lady I spoke to in Indianapolis assured me that she had sent a message to our local office in Fairfax, VA and to a supervisor. She guaranteed that they wo... read more

Karen B 

on BBB

4 years ago

If there was any way to give this Company a zero star rating, I would emphatically downgrade this rating as a 1 star would be giving Republic Services way too much credit. Republic Services charges over 10 times the amount of their local competitors and charge $20 per month for bin rental. We have had this service for over 8 years and have paid more than $1,900 "rental" of their supplied bins. When we called to cancel our service we were told we would be charged $30 per container to pick up. Since the facility is just across... read more

Melissa H. 

on BBB

4 years ago

Extremely dissatisfied with the unprofessionalism of this company! I recieved and email (only 1) stating that I had an outstanding balance of over $300 due by Oct 20. I was shocked and immediately contacted them. I spoke with a lady by the name of Linda who was extremely condescending. When I questioned the amount, She advised me that they had put a lien on my property because my credit card needed to be updated, and my bill was past due. I asked why I hadn't recieved any notices letting me know that this was such a dire sit... read more