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McGrath Acura of Morton Grove
- Car Dealers
- Morton Grove, IL
About this business
Location details
9105 Waukegan Rd, Morton Grove, IL, 60053, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Vehicle was sold and I didn’t get the info before wasting my time with them. Obviously they wanted me to get something different.
Business response:
We understand how frustrating and disappointing that must have been, especially when it feels like your time wasn't valued. Please know it’s never our intention to inconvenience or mislead anyone. Inventory moves quickly, but we absolutely recognize the importance of clear, timely communication — and we’re actively working to improve this across all of our locations. If you're open to it, please reach out to Jessica in Customer Service at 833-796-1425.
TERRIBLE EXPERIENCE!! We drove 3 hours to test drive a 2015 Acura MDX that McGrath confirmed multiple times was available—including during a call while we were on the road to our appointment to test drive. When we arrived, we were told the vehicle couldn’t be found. After a long wait, the salesperson finally admitted it had been sold—but only after trying to push us into buying a different MDX with 37,000 more miles. Two days later, we got an alert that the original vehicle was still for sale and had dropped in price. When w... read more
Great team.. helpful responsive. I bought this car!! Best choice.. Bless..
Business response:
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Caller was pleasant, courteous, helpful and efficient (brief -- a blessing)
The dealership is nice (clean bathrooms, free water, etc), and the staff is friendly. However, I looked at two vans there. Both vans I called ahead to see. For the 1st van, I had an appointment, which I scheduled about 4 days in advance. They brought the van around, and I was shocked to find it filthy! It hadn't been cleaned at all. There were even food wrappers in the door. The cable to use the automatic doors was snapped and hanging off the side. Parts of the cover for the under carriage were in the trunk. The van was defi... read more
Okay
Was a good experience. The car was great and the agent did a good job on the process and was very simple. I have great experience with this dealer before.
Went in to see James after he called me to setup an appointment to see the Rdx. Went in and left with the car within 3 hours! Fast and amazing service and I definitely Recommend
Super bad service, I traveled two hours for an appointment, I confirmed it twice by calling before traveling, which was confirmed, and I arrived and they told me that they had just sold the car, what a lack of respect, what a lack of professionalism, what terrible service.
Business response:
I believe you may have confused us with another dealership. We had an appointment scheduled for you on Monday, June 23rd at 12pm. We have had the vehicle out front awaiting your arrival. This review was left on Saturday, June 21st. We have a process in place to prevent someone driving here and the car is not available. We send a confirmation email for the appointment and call directly. We understand a persons time is valuable Please feel free to reach out to me directly at 603 816 1353 so I can further assist. Anne W Plourde... read more
Frequently asked questions about McGrath Acura of Morton Grove
How is McGrath Acura of Morton Grove rated?
McGrath Acura of Morton Grove has a 4.2 star rating with 1,702 reviews.
When is McGrath Acura of Morton Grove open?
McGrath Acura of Morton Grove is closed now. It will open at 7:00 a.m.
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