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McCluskey Chevrolet
- Car Buyers
- Cincinnati, OH
About this business
Location details
9673 Kings Automall Rd, Cincinnati, OH, 45249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
McCluskey Chevrolet Service Dept is negligent, irresponsible, and untruthful. We purchased a new 2020 Chevy at McCluskey (Kings Auto Mall Rd). Our recent experience with the service dept has put their dysfunction front and center. The door side molding started to de-laminate on 2 of the car doors. We took the car in for warranty replacement of the defective moldings. The driver's side door was scratched during the repair. Nothing was said to us when they told us the service was complete. This is the same as lying to us since... read more
Business response:
You are correct that there was a very minor scratch on your vehicle, which we offered to address/fix for you and provide you with a free loaner vehicle while that was being performed. We are sorry for the delay in contact back to you. That aspect will be addressed internally. We do not provide a loaner vehicle to anyone without proper documentation including what you've referenced above (driver's license/credit card number). There is no business that rents out vehicles (or another dealership), that will give you a car to dri... read more
McCluskey Chevrolet Service Dept is negligent, irresponsible, and untruthful. We purchased a new 2020 Chevy at McCluskey (Kings Auto Mall Rd). Our recent experience with the service dept has put their dysfunction front and center. The door side molding started to de-laminate on 2 of the car doors. We took the car in for warranty replacement of the defective moldings. The driver's side door was scratched during the repair. Nothing was said to us when they told us the service was complete. This is the same as lying to us since... read more
Business response:
You are correct that there was a very minor scratch on your vehicle, which we offered to address/fix for you and provide you with a free loaner vehicle while that was being performed. We are sorry for the delay in contact back to you. That aspect will be addressed internally. We do not provide a loaner vehicle to anyone without proper documentation including what you've referenced above (driver's license/credit card number). There is no business that rents out vehicles (or another dealership), that will give you a car to dri... read more
After filing my complaint, I was contacted by the sales person and an other person, and they had handle the problem within a few days and not weeks Im very pleased how they handle and how fast the problem was taken care of. This will not turn me away from buying my next car from them. Thank you so much for handling the problem that I had.
I paid cash for a car, and had rustproofing and undercoating done and I was suppose to get a warranty for those products, as of yet 5/12/2022 I have not received the warranty for this service, and this has been going on since June 10, 2021, I have talk to my salesman and another sales person and the sales person was suppose to give me a call back and have not heard from the sales person, cause I requested half of my money back that I paid for it since the service was done. I hope by me doing this I get some answers.
I was in contact with the manager Tim S. I had a service agreement that which they failed. I have a 2013 ***** volt. They told me it was the hybrid battery. It was replaced with a used battery ($2500), it failed, bad cells. Then, they charged me a car rental fee of over $400 for their mistake, while it was getting old Hybrid battery re-installed. Now for the ***********************. I believe, that there is nothing wrong with the hybrid battery as I'm still using the car. I can charge it at home and at work and no issues. It... read more
Purchased used pickup and ordered some optional parts to be added, the major was a tonneau cover. Left my truck there 8:30 AM on Tuesday. Work was supposed to take several hours and would be completed by Tuesday afternoon. By 6PM. I had not heard from Mccluskey service. I called several times but only got voice mail. They returned my call and said my work had not been started but would go to a late shift mechanic and would be completed later that evening or first thing in the morning. Wednesday morning and no status update. ... read more
I would Never Ever recommend this place to anyone! Without disclosing too much information at this moment! People who take the time to scam hardworking honest people of there necessities should not be allowed to do business! The state of Ohio, the Attorney Generals Office along with attorneys will fight this one to the END!!!!
My experience at McCluskey Chevrolet was terrible. After buying a newer model truck from them I took it back for regular maintenance. The truck strangely had paint peeling off above the rear window seals. They confirmed it was a factory defect and agreed to fix it for free. The touch up paint was not executed well and they broke the seals on both of my rear windows.At a later date when I brought the truck back to get the window seals fixed I also asked about a seat back panel that had come loose on my seat. They said it was ... read more
Business response:
We are truly sorry that you feel the way that you do about us ***** We did "touch up" on your approximately 7 year old vehicle did. We did not charge you for this touch up. Obviously, you could have opted to take your vehicle to any body shop for this to be addressed in more detail if you wished to do so. Yes, we completed the simple task of popping your seat back panel back into position for you when you let us know about this concern. The tech that performed this action saw that the clips were intact at that point and that... read more
I've had my car for only a 1 year and a half... 3 days after I bought the car ..... the hydraulic part on the clutch went out**** days after!.. I had to fight with them for days until they said they would fix it for free...so they fix it.... then 6 months later... the turbo goes out... they replace it ... mind you .. I live in dayton .. its a 45 min drive to the dealership... everytime I've asked if I could have a vehicle while my car gets worked on. .. they never seem to have a car for me to use ... never do they try to acc... read more
Business response:
We appreciate you letting us know about your experience. We are coaching employees in this regard and we truly apologize for the way that you were made to feel during this inter-action. As far as a "loaner/rental" vehicle is concerned, we have limited amount of vehicles available for our customers who wish to secure a "loaner/rental" vehicle, as we have thousands of service customers visiting us on a monthly basis. Again, we apologize for your experience, but we are happy that we were able to provide you with the free repair... read more
Frequently asked questions about McCluskey Chevrolet
How is McCluskey Chevrolet rated?
McCluskey Chevrolet has a 1.2 star rating with 71 reviews.
When is McCluskey Chevrolet open?
McCluskey Chevrolet is open now. It will close at 9:00 p.m.
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