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McCluskey Chevrolet
- Car Buyers
- Cincinnati, OH
About this business
Location details
9673 Kings Automall Rd, Cincinnati, OH, 45249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
They told us they were giving us $20,000 trade in on our 2020 Trax with only 14,000 miles, towards a 2020 new Traverse, last year's model, With 5000 miles on it. Priced at $32,000, they overcharged us by about $7000 dollars. When caught up in it they said they where only able to give us $14,500 for the Trax because the bank wouldn't go a loan with over $8,000 negitve equity. They are crooked thieves. If you deal with them., don't trust them and read everything you sign especially the finance paperwork. And we checked the blu... read more
Business response:
We are truly sorry that you feel the way that you do. Yes, it is the responsibility of any customer to read what they are signing, as the information that you reflect would have been a part of the legal documentation/documents pertaining to this matter. Your pricing does reflect the products that you purchased in finance as well such as GAP insurance, and extended service contract and our premier collection, + of course, taxes/title/doc fees, which is most probably the amount you reference as being overcharged. The sales pri... read more
These crooks put 5 hard inquires on my credit report. I have never even tried to get a car from them and they ran my credit 5 different times and then tried to say they didn't do it even though I have paperwork showing their name on it
Tried to return our 2021 vehicle the day after getting it and trade to something we wanted. We live on a big hill in the country wanted a V6 old trucks and all-wheel or four-wheel this car didn't have it we got absolutely no help was only gave one option to choose a used car we tried to reported instead was called from the manager at McCluskey who we dealt with couldn't hardly get a word in with this man he was running his mouth so bad can't wait to never ever deal with this place again too bad I went to them first they are ... read more
Business response:
Ms. ******hasn't left any comments as to why she gave a 1 star review. Our records indicate that a few days ago, she came in and purchased a new Equinox from us, and if she is having any issues in this regard, she should contact her product specialist, who will be happy to assist her.
I have never in my life had to deal with a company so DISHONEST!! I honestly wish I would have read the reviews on here before ever dealing with them. It's like we're all singing the same song with nothing being done about it. Glen S******* is a con man and it seems the con company is standing behind him. Don't ever do business with these people!! Ever! This place should be closed down the way they are deceiving people.
Business response:
Ms. *****would not properly register and title her vehicle in the state in which she resides, therefore the lender would not fund the loan. Ms. ***** hid the vehicle for almost a year from our dealership, and even disabled the vehicle's OnStar capabilities so we could not locate the vehicle to retrieve our collateral. IF Ms. ***** had done what was required by law with the registration/titling aspect and complied with the terms of her lender, this entire matter never would have occurred. We are not a number #1 dealership, in... read more
Never ever buy anything from McCluskey Chevrolet I bought a car from them 7/28/20.. The car broke down 9/5/20... To date I don’t know the status of my car... I have called ever day since Sunday 9/6/20 Each time the run around... during this time on 9/8/20 I reserved a rental/loaner for 9/11/20 since that was the only date they had and it took them until 9/10/20 to realize my car was at the wrong location and I had to have it towed again to their Kings Automall location... when I called on 9/11/20 to get a status and confirm ... read more
Business response:
We have spoken with the consumer today about her review. We reminded her that we had let her know that her vehicle would most probably be completed at the middle or end of this week. We have also given her a rental/loaner vehicle to drive. Due to our high volume of service customers, we do not always have a rental/loaner vehicle to offer to our customers, and if that aspect is of the utmost importance to the customer, then dates may need to be re-adjusted as a result of that consideration. McCluskey Chevrolet would never ind... read more
On November 29, 2019 I brought my 2018 Traverse to McCluskeys for service. The service techs were prompt and efficient in fixing the problem. When the service was complete, the tech told me to pick up my keys on the service floor at desk #7. I gathered my belongings and walked down the hall to the designated desk. Unfortunately, I was not looking down and did not realize there was a step down to the service floor. I could feel myself falling, and was frantically trying to stop myself from falling on the concrete floor. I was... read more
Business response:
We are sorry that the customer had the issue described when visiting our dealership. The area referenced does have white lines drawn on this step down to draw attention to it. But, as a result of her reach out and request, we are having some simple signage made to "watch your step" with an arrow indicating the step down. We have responded to Ms* ******* via direct mail. We take exception that we do not care about our customers. We realize their value and implement many of their suggestions, including the one that Ms* *******... read more
They were not able to finance the car I wanted. What is the guarantee? I don’t know
Business response:
We guarantee an approval, not delivery. It will always be up to a lender as to what the terms/conditions/stipulations/possible down payment and amount the approval is contingent upon/whether or not a co-signor might be needed, etc - not McCluskey. It will be up to the customer as to whether or not they can provide any of the above.
McCluskey Chevrolet on Colerain Avenue is the worst dealership ever!!! I have had nothing but problems with the 2006 Dodge Durango I purchased in March. Yes it was purchased "as is" but was advertised that items worked that didn't. When I contacted the dealership they tried to put me to a garage that had good charge out rates. WHAT A BLOW OFF!!!! Come on stand behind your cars!!! I have had nothing but issue's and get no help from my sales guy or the sales manager. Last night on top of all the other problems, I had a tire fa... read more
Business response:
You are correct that you purchased an "as is" vehicle. That paperwork, that you sign off on indicates that you are purchasing an "as is" vehicle and that any and all future maintenance or repair items that might be needed on that vehicle, are not the responsibility of McCluskey, but the responsibility of the consumer who purchased that vehicle. Upon further review, our records also indicate that you were offered a service contract, but you declined that coverage. It is also my understanding that we have assisted you in the p... read more
Buyer beware. I was given a price quote of $18,600 which included all costs (tax, title, license, and included discounts & my trade), AND this was before my down payment was discussed for my new car (I was texting my partner with the information, so I still have the texts regarding this price quote). However, as I was contacting my insurance company about the car the next day (I got the car on a Sunday in August so this was on Monday), I discovered that the actual price after the discounts, trade equity and down payment, was... read more
Business response:
The finance manager that you signed your paperwork with has tried calling you, and has left a message for you to return his call. If you will do this, he will be happy to go over your purchase contract/paperwork with you - to address your specific concerns. Often times, customers overlook the products they purchased while signing their paperwork, sales tax, or negative equity on a vehicle- simply as examples. As indicated, we will be happy to discuss this matter with you once you call.
Frequently asked questions about McCluskey Chevrolet
How is McCluskey Chevrolet rated?
McCluskey Chevrolet has a 1.2 star rating with 69 reviews.
When is McCluskey Chevrolet open?
McCluskey Chevrolet is open now. It will close at 9:00 p.m.
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