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McCluskey Chevrolet
- Car Buyers
- Cincinnati, OH
About this business
Location details
9673 Kings Automall Rd, Cincinnati, OH, 45249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I had the worst experience with this establishment I currently own a Chevy cruze 2017. I had leased the car at the time and my air/AC unit was not working so I went to the dealership where I bought the car; asked them to fix my ac unit in my car. Long story short I went there five times and they still could not fix the problem, they asking me to pay and they never fixed the problem. In all the 5 times I went they could not figure out the solution to the problem. They made it where the air blow good temporarily then it start ... read more
Business response:
We are truly sorry that you feel the way that you do about your service visits with us. In researching this matter, our records indicate; We put Freon in your vehicle multiple times and determined that you had leakage from varied places and we repaired those items. Your A/C was under bumper to bumper warranty up until your last visit, but then your extended warranty you had on your vehicle covered that last repair, and you paid a $100.00 deductible + $20.00 (reduced rate) for a rental vehicle. Our GM certified technician's r... read more
I contacted fresh start to try to refinance my auto. I got an email from McCluskey Chevy, inc. I send them an application (which did not ask for a signature) just information on my vehicle, address, income, basic stuff. But, also my SS# ( which I should have left off). Never gave them approval to run my credit or signed anything. I also, told them my credit situation...they supposedly specialized in this area. So, they knew my situation and my credit should have been very straight forward. I asked them, if they could get low... read more
Business response:
Your product specialist spoke to you on the phone and was told, by you, to go ahead and see what we could do with the possibility of securing a loan for a vehicle for you. You were advised, at that time, that we would not know what interest rate you would qualify for before we submitted your credit application over to t he lenders. You also completed the application for financing and sent it to us before it was reviewed by you, and your vehicle solution specialist on the phone. McCluskey will not be participating in the remo... read more
They told us they were giving us $20,000 trade in on our 2020 Trax with only 14,000 miles, towards a 2020 new Traverse, last year's model, With 5000 miles on it. Priced at $32,000, they overcharged us by about $7000 dollars. When caught up in it they said they where only able to give us $14,500 for the Trax because the bank wouldn't go a loan with over $8,000 negitve equity. They are crooked thieves. If you deal with them., don't trust them and read everything you sign especially the finance paperwork. And we checked the blu... read more
Business response:
We are truly sorry that you feel the way that you do. Yes, it is the responsibility of any customer to read what they are signing, as the information that you reflect would have been a part of the legal documentation/documents pertaining to this matter. Your pricing does reflect the products that you purchased in finance as well such as GAP insurance, and extended service contract and our premier collection, + of course, taxes/title/doc fees, which is most probably the amount you reference as being overcharged. The sales pri... read more
These crooks put 5 hard inquires on my credit report. I have never even tried to get a car from them and they ran my credit 5 different times and then tried to say they didn't do it even though I have paperwork showing their name on it
Tried to return our 2021 vehicle the day after getting it and trade to something we wanted. We live on a big hill in the country wanted a V6 old trucks and all-wheel or four-wheel this car didn't have it we got absolutely no help was only gave one option to choose a used car we tried to reported instead was called from the manager at McCluskey who we dealt with couldn't hardly get a word in with this man he was running his mouth so bad can't wait to never ever deal with this place again too bad I went to them first they are ... read more
Business response:
Ms. ******hasn't left any comments as to why she gave a 1 star review. Our records indicate that a few days ago, she came in and purchased a new Equinox from us, and if she is having any issues in this regard, she should contact her product specialist, who will be happy to assist her.
I have never in my life had to deal with a company so DISHONEST!! I honestly wish I would have read the reviews on here before ever dealing with them. It's like we're all singing the same song with nothing being done about it. Glen S******* is a con man and it seems the con company is standing behind him. Don't ever do business with these people!! Ever! This place should be closed down the way they are deceiving people.
Business response:
Ms. *****would not properly register and title her vehicle in the state in which she resides, therefore the lender would not fund the loan. Ms. ***** hid the vehicle for almost a year from our dealership, and even disabled the vehicle's OnStar capabilities so we could not locate the vehicle to retrieve our collateral. IF Ms. ***** had done what was required by law with the registration/titling aspect and complied with the terms of her lender, this entire matter never would have occurred. We are not a number #1 dealership, in... read more
Never ever buy anything from McCluskey Chevrolet I bought a car from them 7/28/20.. The car broke down 9/5/20... To date I don’t know the status of my car... I have called ever day since Sunday 9/6/20 Each time the run around... during this time on 9/8/20 I reserved a rental/loaner for 9/11/20 since that was the only date they had and it took them until 9/10/20 to realize my car was at the wrong location and I had to have it towed again to their Kings Automall location... when I called on 9/11/20 to get a status and confirm ... read more
Business response:
We have spoken with the consumer today about her review. We reminded her that we had let her know that her vehicle would most probably be completed at the middle or end of this week. We have also given her a rental/loaner vehicle to drive. Due to our high volume of service customers, we do not always have a rental/loaner vehicle to offer to our customers, and if that aspect is of the utmost importance to the customer, then dates may need to be re-adjusted as a result of that consideration. McCluskey Chevrolet would never ind... read more
On November 29, 2019 I brought my 2018 Traverse to McCluskeys for service. The service techs were prompt and efficient in fixing the problem. When the service was complete, the tech told me to pick up my keys on the service floor at desk #7. I gathered my belongings and walked down the hall to the designated desk. Unfortunately, I was not looking down and did not realize there was a step down to the service floor. I could feel myself falling, and was frantically trying to stop myself from falling on the concrete floor. I was... read more
Business response:
We are sorry that the customer had the issue described when visiting our dealership. The area referenced does have white lines drawn on this step down to draw attention to it. But, as a result of her reach out and request, we are having some simple signage made to "watch your step" with an arrow indicating the step down. We have responded to Ms* ******* via direct mail. We take exception that we do not care about our customers. We realize their value and implement many of their suggestions, including the one that Ms* *******... read more
They were not able to finance the car I wanted. What is the guarantee? I don’t know
Business response:
We guarantee an approval, not delivery. It will always be up to a lender as to what the terms/conditions/stipulations/possible down payment and amount the approval is contingent upon/whether or not a co-signor might be needed, etc - not McCluskey. It will be up to the customer as to whether or not they can provide any of the above.
Frequently asked questions about McCluskey Chevrolet
How is McCluskey Chevrolet rated?
McCluskey Chevrolet has a 1.2 star rating with 71 reviews.
When is McCluskey Chevrolet open?
McCluskey Chevrolet is open now. It will close at 9:00 p.m.
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