McCluskey Chevrolet

Karen H 

on BBB

a year ago

I had an appointment to drop my car off last Tuesday at 10am. Called on Wednesday afternoon to get an update and was told that my car (diesel) hadn't even been seen by the tech and not sure when it would be evaluated. On Friday, it still hadn't been seen so I decided to pick it up. I was told by the service advisor that the diesel guy is always backed up and it would likely be another 4-5days before my car came up to the top of the list. Why wasn't I told up front that there were multiple cars in front of me so I would have ... read more

Debra B 

on BBB

a year ago

I had taken my car in because engine light was on. On June 2 2024 had 100 deductible. Then warranty company wouldn't pay for 3 parts and 2 hours If labor. After having my vehicle for 6 weeks with no loaner car instead of my deductible I now owe 447.00. I feel is wrong. 

Bill S 

on BBB

a year ago

Lied first about being approved, then wa approved, but could not add negative equity to my loan on trade in, and suggested drive their new car home, and file bankruptcy or turn my trade in for repossession! Terrible ideas! Worst ever dealership and liars! 

Jenna B 

on BBB

a year ago

My wife brought her ***** in (14,000 miles, still under warranty) because it was making weird noises. We were charged $140 for them to tell her that there was a walnut that had gotten stuck in the car-nothing was even wrong with it. Then, as she stopped for gas on the way home, she noticed a broken taillight, the back number dented and loose, and scuff marks and scratches on the back of her car. Turns out the lot tech backed her car into a truck and didn’t tell anyone until she had driven home. We were just told that it will... read more

Janet C 

on BBB

a year ago

First time buying an online car. My experience was good thanks to Scott P*****, our salesperson and Brian from service. Several of my calls went unreturned by others at McCluskey, though. Overall, a positive experience. 

Lezlee W 

on BBB

a year ago

HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!! Andy O ***** is a complete JERK as is the rest of the staff!! They sold me a warranty that I have been paying on since I purchased my car back in November of 2023. Advised me that my vehicle was covered from front to back with this. Well when my windshield got damaged.. I took it here to be repaired just to be advised that it wasn't covered. Mind you I spoke with Ben S, in the finance department prior to bringing it in and was advised by him that I did in fact have the coverage. Got it u... read more

Phil S 

on BBB

a year ago

Second time I have had my trucked damage while being serviced. Havent had the truck but maybe a few weeks, already had to replace radiator, rear shocks, roof leaks, in 2x for balance, both passenger window motors broke (serviced 3x before fixed). Manager tells me I signed paper saying there not responsible for theft or damage. They initially said they'd fix. Was in there 3x after I was told things were fixed and never done. Guy says I have a old beat up work truck and there's scratches all over it. Then hangs up on me. Wasn'... read more

Carl I 

on BBB

a year ago

I will never trust this company again. I have sent them so much business but yet. I find out that they have done nothing but lie to people And take advantage of them. You would think they would take care of their customers. But when you called them over a problem they want to yell at you and blame you for the problem. And on top of that When there's something wrong with Car They send it to another dealership to get fixed And your bills ten times Higher than it should be. You all just lost alot of business from me. Btw you al... read more

Mark L 

on BBB

a year ago

Their Lifetime Powertrain Warranty is a complete scam. I declined getting a tire rotation due to brand new tires and this voided my warranty. They won't tell you that your warranty is voided until you try to use it. The service rep showed me a copy of the lengthly Powertrain Warranty contract and said I should have read the fine print.